William Watts
Humble
Summary
Dynamic customer service professional with extensive experience at Lowe's Home Improvement, excelling in problem resolution and team collaboration. Proven track record in enhancing customer satisfaction and optimizing inventory control, leading to improved sales performance. Adept at training staff and fostering a positive work environment to drive team success.
Overview
2026
2026
years of professional experience
Work History
Customer Service Associate, Inside Garden
Lowes Home Improvment
03.2024 - Current
- Maintained in-depth knowledge of products and services, providing accurate information to customers in real-time.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted customers in navigating company's products and services, enhancing their overall experience.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Maintained up-to-date knowledge of product and service changes.
Store Manager
Leslie's Pool Supplies
07.2022 - 11.2023
- Led daily operations to ensure optimal store performance and customer satisfaction.
- Managed inventory control processes, minimizing stock discrepancies and maximizing availability.
- Trained and mentored staff on customer service standards and product knowledge.
- Conducted regular team meetings to communicate goals, expectations, and performance feedback.
- Oversaw compliance with health and safety regulations within the retail environment.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Completed point of sale opening and closing procedures.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Assistant Store Manager
Texsun Pools & Spas
07.2003 - 07.2022
- Supervised daily store operations to ensure smooth workflow and high customer satisfaction
- Trained and mentored staff on product knowledge and sales techniques
- Implemented inventory management systems to optimize stock levels and reduce waste
- Developed marketing strategies to increase store visibility and drive sales growth
- Interacted well with customers to build connections and nurture relationships.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Fostered a collaborative environment, encouraging team input in decision-making processes
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Copy and Print Supervisor
Office Depot Inc
1998 - 2001
- Supervised daily operations of copy and print department, ensuring efficient workflow and timely service delivery.
- Trained and mentored team members on equipment usage and customer service best practices.
- Managed inventory levels for paper, inks, and supplies to optimize operational efficiency.
- Developed and implemented process improvements to enhance service quality and reduce turnaround times.
- Resolved customer inquiries and issues promptly, fostering positive relationships and repeat business.
Education
High School Diploma -
Kingwood High School
Kingwood, TXSkills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Product knowledge
- Stock replenishment
- Inventory control
Timeline
Customer Service Associate, Inside Garden
Lowes Home Improvment
03.2024 - Current
Store Manager
Leslie's Pool Supplies
07.2022 - 11.2023
Assistant Store Manager
Texsun Pools & Spas
07.2003 - 07.2022
Copy and Print Supervisor
Office Depot Inc
1998 - 2001
High School Diploma -
Kingwood High School