William Weir
Anchorage,AK
Summary
Dynamic leader with extensive experience at Uncle Joe's Pizzeria, adept in store operations and team leadership. Excelled in enhancing customer satisfaction and streamlining operations, evidenced by increased repeat business. Skilled in POS systems and exceptional at fostering a culture of teamwork and motivation. Achieved notable improvements in efficiency and service quality through strategic thinking and effective communication.
Overview
9
9
years of professional experience
Work History
General Store Manager
Uncle Joes Pizzeria
07.2016 - 10.2024
- Established a positive work environment by fostering open communication and promoting teamwork among employees.
- Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
- Optimized store layout to enhance customer flow and maximize revenue from merchandise displays.
- Resolved customer complaints effectively by addressing their concerns promptly while adhering to company policies.
- Conducted regular performance evaluations for team members, providing constructive feedback and guidance for professional development.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Increased customer satisfaction through exceptional service and well-trained, knowledgeable staff members.
- Maintained a clean, safe working environment compliant with all relevant health and safety regulations.
- Refined staffing schedules based on sales patterns, ensuring adequate coverage during peak hours without excess labor costs.
- Cultivated strong relationships with vendors, negotiating favorable terms on product selection, pricing, and delivery schedules.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Line Cook
Uncle Joes Pizzeria
07.2015 - 08.2016
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Plated and presented all dishes to match established restaurant standards.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Increased kitchen productivity by keeping tools organized for easy access when needed.
- Boosted employee morale through positive attitude, willingness to assist others when needed.
- Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Strengthened team communication through active listening and constructive feedback during shift meetings or one-on-one sessions.
- Optimized food presentation, resulting in positive customer feedback and increased social media attention.
- Adapted recipes for special dietary needs, enhancing dining experience for guests with restrictions.
- Assisted in training of new line cooks, ensuring they met kitchen's high standards quickly.
- Increased repeat customer numbers with consistent high-quality meal preparation.
- Coordinated with front-of-house staff to ensure timely delivery of orders, enhancing customer satisfaction.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Assisted in developing new menu items to reflect restaurant's style and standards.
Central Prep
Uncle Joes Pizzeria
08.2015 - 07.2016
- Followed strict hygiene guidelines to prevent cross-contamination and ensure a safe dining experience for guests.
- Implemented proper safety protocols for handling knives and other sharp tools, reducing accidents on the job.
- Collaborated with team members to maintain an organized inventory system, easily locating necessary items when needed.
- Participated in regular staff meetings to discuss improvements in workflow and menu offerings.
- Supported chefs during high-volume periods by efficiently preparing ingredients according to recipe specifications.
- Demonstrated versatility by assisting with multiple stations as needed, increasing overall productivity within the kitchen.
- Adhered to procedures in preparing food items.
- Enhanced food quality by ensuring proper preparation and storage of ingredients.
- Streamlined food preparation process, enabling kitchen to handle increased volumes of orders without sacrificing quality.
- Chopped, sliced, and prepared various food items to precise specifications, contributing to consistent quality of menu offerings.
- Ensured kitchen equipment was sanitized and ready for use, maintaining clean and efficient workspace for food preparation.
- Lifted and carried heavy materials.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
Education
High School Diploma -
A.J. Dimond High School
Anchorage,Ak07-2006
Skills
- Store operations
- Training and mentoring
- POS systems operations
- Stock management
- Team motivation
- Team leadership and coaching
- Strategic thinker
- Goals and performance
- Outstanding communication skills
- Accurate money handling
- Opening and closing procedures
- Bank deposit procedures
- Operations
- Culture development
- Store operations oversight
- Employee supervision and motivation
- Problem-solving abilities
- Multitasking Abilities
- Time management abilities
- Adaptability
- Communication
Timeline
General Store Manager
Uncle Joes Pizzeria
07.2016 - 10.2024
Central Prep
Uncle Joes Pizzeria
08.2015 - 07.2016
Line Cook
Uncle Joes Pizzeria
07.2015 - 08.2016
High School Diploma -
A.J. Dimond High School
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