William Welch
Rock Hill,SC
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
4
4
years of professional experience
Work History
General Manager
TMX Finance Family of Companies
01.2024 - Current
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Managed budget development, forecasting, and financial reporting processes to track progress towards $25,000 monthly operational profit.
- Developed and implemented strategies to increase sales and profitability.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
Salesperson, 2nd and 3rd Shift Supervisor
Waffle House
03.2022 - 01.2024
- Utilized problem solving skills to identify customer needs and provide optimal solutions
- Developed excellent communication and interpersonal skills by interacting with customers on a daily basis
- Demonstrated ability to stay organized and motivated in a fast-paced environment
- Developed and maintained strong customer relationships and networks within designated sales territory
- Provided superior customer service by responding promptly to inquiries or complaints
- Remained current on relevant product and industry information to provide up-to-date catalogs and services
- Identified opportunities for growth within existing accounts by cross-selling additional products or services
- Worked to build relationships with customers and built potential for additional sales.
- Coached new hires on sales techniques, contributing to their development as successful team members.
- Expertly satisfied 31 customers in less than 30 minutes.
Food and Beverage Cashier
Chicken Salad Chick
11.2021 - 03.2022
- Operated and sanitized kitchen and food preparation equipment.
- Enhanced customer satisfaction by efficiently processing food and beverage orders and payments.
- Utilized product knowledge of foods and beverages to make suggestions to customers.
- Ensured consistent adherence to company policies and procedures while providing top-notch service to all patrons, resulting in a reputation for excellence in the food and beverage industry.
- Handled cash transactions accurately, minimizing discrepancies and safeguarding company assets.
- Provided exemplary customer service through active listening, understanding individual preferences, and making knowledgeable recommendations based on customers'' needs or dietary restrictions.
- Maintained high levels of cleanliness throughout the work area, adhering to sanitation regulations and guidelines.
- Utilized point-of-sale systems proficiently for timely order entry, payment processing, and generating sales reports as required by management staff members.
- Would swiftly take care of customer lines ranging from 2 to 50 people with the help of the team.
Host and Waiter
Cracker Barrel
05.2021 - 10.2021
- Promoted business loyalty by fostering positive customer relationships.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Completed daily side work and opening and closing duties without fail.
- Professionally expedited party of 52 customers, made sure all patrons were well taken care off by all members of wait staff, and management.
Drink Specialist
Sonic
11.2020 - 01.2021
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Reduced wait times for drinks by efficiently managing the drink station and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Tracked station stock levels and promptly replenished low materials to prevent shortages.
- Swiftly handled drink orders in excess of 8 items during peak hours of operation.
Education
High School Diploma -
Rock Hill High School
Rock Hill, SC05-2022
Skills
- Corporate Compliance
- Sales Process
- Guest Satisfaction
- Upselling
- Team Player
- Operations Management
- Problem Resolution
Community Service
Running participant, Catawba native reservation, Rock Hill, SC, 04/01/22, Volunteered as a running participant in the catawba 5k, which had been shortened to a 3.5k due to inclement ground and weather conditions. Running to raise awareness of keeping all native reservations intact, well-funded, and most importantly; home to those that deserve it.
References
References available upon request
Awards
- Student Excellence Award for science and social studies 6th and 7th grade
- All-state senior trumpet chair 13 year 2020
Timeline
General Manager
TMX Finance Family of Companies
01.2024 - Current
Salesperson, 2nd and 3rd Shift Supervisor
Waffle House
03.2022 - 01.2024
Food and Beverage Cashier
Chicken Salad Chick
11.2021 - 03.2022
Host and Waiter
Cracker Barrel
05.2021 - 10.2021
Drink Specialist
Sonic
11.2020 - 01.2021
High School Diploma -
Rock Hill High School
Similar Profiles
Casey HarrelsonCasey Harrelson
Inventory Payable Associate at TMX Finance Family of CompaniesInventory Payable Associate at TMX Finance Family of Companies
Casie WintersCasie Winters
District Director of Operations at TMX Finance Family of CompaniesDistrict Director of Operations at TMX Finance Family of Companies
PAIGE WEIDLERPAIGE WEIDLER
Store Manager at TMX Finance Family of CompaniesStore Manager at TMX Finance Family of Companies