Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
Manager
William Weldin

William Weldin

Donalsonville,GA

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Skilled laborer that excels in handling daily operational needs, plant updates and shutdowns. Effective at maintaining compliance with log updating, process monitoring and testing. Accustomed to performing frequent housekeeping functions to maintain performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Hardworking Warranty Administrator experienced with General Motors, including managing documentation and permanent records, coordinating logistics and following up with customers. Expertise in GM global warranty management, as well as multiple 3rd party extended vehicle contracts.

Overview

9
9
years of professional experience

Work History

Service Manager

Action GM
09.2022 - Current

Met with customers to discuss service needs and offer available solutions.

  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
  • Set and administered department budgets for expenditures, materials and labor.
  • Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
  • Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
  • Analyzed account information to improve and optimize customer relations, resulting in increased sales.
  • Processed claim paperwork and followed up on missing information to complete processing.
  • Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
  • Analyzed problems, identified trends and developed strategies to optimize claims process.
  • Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
  • Maintained detailed service and customer records.
  • Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.
  • Processed and recorded new policies and claims.
  • Modified, updated and processed existing policies.

Refinery Catalyst Makeup Operator

BASF Chemical
10.2020 - Current
  • Tracked heat up times, exothermic, and process of catalyst production
  • Responsible for blending Chemicals and Microspheres to manufacture product for refineries
  • Responsible for keeping the plants fed with product
  • Troubleshooting valves, pumps, leaks, vessels, tanks
  • Demonstrated proper lockout/tagout procedure for equipment maintenance and repair
  • Responsible for running Lab analysis for certain functions/ tests
  • Documented and organized paperwork for each reactor of product
  • Inside Operator for 4 plants
  • Monitor flows, charts, and procedure instructions for various product
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Service Advisor

Action Car & Truck, LLC
10.2017 - 10.2020
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Suggested add-on services that would be helpful to customers and improve bottom line.
  • Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
  • Documented problems and corrective actions to maintain records.
  • Answered average of 50 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Responded proactively and positively to rapid change.
  • Maintained up-to-date knowledge of product and service changes.
  • Follow-up with customers on services given
  • Create/process invoices
  • Create estimates for car repairs
  • Calendar/Schedule management
  • Completed warranty submissions
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
  • Assist in customer “up-sales” for services

Property Management Assistant

Evans Training Center
01.2014 - 01.2017
  • Managed housing for ministry
  • Directed/managed multiple job crews for construction, general labor, and landscaping
  • Assisted in teaching recovery/ministry curriculum
  • Managed ministry finances
  • Managed accounts receivable for ministry
  • Handled disciplinary actions, performance appraisals and terminations of company staff.
  • Organized and participated in meetings to give residents opportunity to ask questions and provide forum for issues to be addressed.
  • Promptly responded to tenant complaints and concerns for the property

Education

Associates of Science degree -

Spartanburg Community College
Spartanburg

High School Diploma -

Boiling Springs High School
Boiling Springs, SC
06.1997

Skills

  • Experience in Microsoft Office programs
  • Excellent typist
  • Exceptional customer service skills
  • Maintenance Inspections
  • Critical Thinking
  • Refinery Operations
  • General Housekeeping
  • Lockout and Tagout Processes
  • Completing Quality Inspections
  • Conflict Resolution
  • Scheduled Maintenance
  • Contamination Control
  • Work Orders
  • Safety Rules
  • Time Management
  • Production Reports
  • Outstanding multitasker
  • Fast, efficient learner
  • Order Supplies
  • Financial Management
  • Manage Budgets
  • Customer Service
  • Brand Management
  • Engine Components
  • Verbal and Written Communication
  • Customer Relationship Management
  • Environmental Policy
  • Cost Management
  • Staff Management
  • Manage Inventory
  • Manage Profitability
  • Communication
  • Staff Meetings
  • Claim Processing
  • Claims Submissions
  • Error Reviews
  • Damage Coding
  • Recall Monitoring
  • Appointment Booking
  • Warranty Requirements
  • Payment Issuing
  • Complex Problem-Solving
  • Document Quality
  • Paperwork Coordination
  • Insurance Terminology
  • Microsoft Office
  • Order Management
  • Warranty Claim Processing
  • Payment Collection
  • Inventory counts
  • Order management
  • Shelving of products
  • Inventory audits

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Every problem is a gift—without problems we would not grow.
Tony Robbins

Timeline

Service Manager

Action GM
09.2022 - Current

Refinery Catalyst Makeup Operator

BASF Chemical
10.2020 - Current

Service Advisor

Action Car & Truck, LLC
10.2017 - 10.2020

Property Management Assistant

Evans Training Center
01.2014 - 01.2017

Associates of Science degree -

Spartanburg Community College

High School Diploma -

Boiling Springs High School
William Weldin