Summary
Overview
Work History
Education
Skills
References
References
Timeline
Generic

William Werda

El Paso,TX

Summary

Resourceful Field Service Technician known for high productivity and efficient task completion. Specialize in troubleshooting, preventive maintenance, and customer service. Excel in problem-solving, time management, and adaptability to new technology. Thrive using clear communication, teamwork, and resilience to provide top-notch field support.

Overview

12
12
years of professional experience

Work History

Petroleum Technician

D&H United Fueling Solutions
El Paso, TX
09.2023 - Current
  • Mastery skills
    1. Electromechanical troubleshooting
    2. Gas pump maintenance
    3. Point-of-sale system repair
    4. Card lock system maintenance
    5. Petroleum equipment repair
    6. Calibration of fuel dispensers
    7. Emergency response
    8. Customer service
    9. Safety protocols adherence
    10. Technical communication skills

General Manager

Buffalo Wild Wings
Mchenry, IL
12.2013 - Current

Manage day-to-day operations of the establishment

- Oversee inventory management and ordering processes

- Supervise kitchen operations including food preparation and quality control

- Utilize Aloha POS system for order processing and reporting

- Provide bartending services as needed

- Ensure exceptional customer service standards are maintained

- Lead and motivate staff to deliver outstanding service

- Develop and implement strategies to drive sales and profitability

  • Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
  • Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.

Novi, MI

Navis Pack and Ship
Novi, MI
08.2012 - 01.2013
  • Responsibilities include packing of valuable items and customer's personal items
  • Working with deadlines
  • Communication skills with customers, coworkers and owners
  • Wood work building crates for shipping
  • Customer satisfaction for repeat business and great views
  • Skills with fork lifts and pallet jacks
  • Driving work van with a chauffeurs license
  • Ability to work in fast moving environment
  • Consistently exceeded management goals
  • Trustworthy with customers personal and valuable items

36 months FORT BLISS

Military- U.S ARMY
El Paso, TX

Conducting reconnaissance, surveillance, and target acquisition operations

  • Operating and maintaining radio, navigational, and communication equipment
  • Assessing threats
  • Leadership and management
  • Knowledge of infantry tactics, techniques, and procedures
  • Excellent communication and interpersonal skills
  • Ability to work in a team environment
  • Ability to work in challenging environment

Education

Some College (No Degree) - Multidisciplinary Studies

El Paso Community College
El Paso, TX

Skills

  • Team-Player
  • Excellent communication skills
  • Cooking skills
  • Food safety knowledge
  • Log updating
  • Team building
  • Analytical Thinking
  • Self Motivation
  • Equipment Repair
  • Administration and management
  • Equipment Assembly
  • Problem-Solving
  • Fast worker
  • Dependable hard-worker
  • Strong desire to learn
  • Multitasking
  • Social relations
  • Communication skills
  • Analytical Skills
  • Equipment Troubleshooting
  • Asset Management
  • Environmental Compliance
  • Production Optimization

References

Available upon request

References

References available upon request.

Timeline

Petroleum Technician

D&H United Fueling Solutions
09.2023 - Current

General Manager

Buffalo Wild Wings
12.2013 - Current

Novi, MI

Navis Pack and Ship
08.2012 - 01.2013

36 months FORT BLISS

Military- U.S ARMY

Some College (No Degree) - Multidisciplinary Studies

El Paso Community College
William Werda