William West
Bonita Springs,FL
Summary
Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than Two years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance.
Overview
4
4
years of professional experience
Work History
Technician
Tire Choice Auto Service Centers
02.2023 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained compliance with regulatory standards and safety requirements.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Tested components and systems to evaluate performance and identify concerns.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Observed equipment operation to diagnose and troubleshoot reported issues.
- Mentored junior technicians in maintenance, repair, and reporting duties.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Worked with diverse types of weather and ground conditions.
General Service Technician
Tire Choice Auto Service Centers
02.2022 - Current
- Maintained a thorough understanding of various makes and models, allowing for accurate diagnoses and efficient repairs.
- Consistently met deadlines for completing repairs or maintenance tasks without sacrificing quality of workmanship or customer satisfaction levels.
- Performed scheduled maintenance tasks on various vehicle types, extending their life spans and improving overall performance.
- Enhanced team productivity by collaborating closely with colleagues to complete repairs quickly and accurately.
- Maintained a clean and organized workspace to maximize efficiency and ensure the safety of all technicians.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
- Tuned automotive systems and components to optimize functionality and prolong life of each piece.
- Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
Senior Produce Clerk
Sprouts Farmers Market Inc, Grocery
06.2020 - 02.2022
- Conducted regular inspections of products to ensure freshness, promptly removing expired or damaged items from shelves.
- Boosted customer satisfaction by providing exceptional service and answering questions regarding produce items.
- Handled customer complaints professionally, addressing concerns promptly while maintaining a positive reputation for the store''s produce department among shoppers.
- Supported store operations by assisting with stocking other departments when needed, demonstrating versatility and teamwork within the organization.
- Streamlined ordering processes for increased efficiency, resulting in improved stock levels and reduced waste.
- Educated customers about the nutritional benefits of various fruits and vegetables, promoting healthy eating habits within the community.
- Contributed to storewide sustainability initiatives by reducing food waste through careful inventory management practices.
Education
High School Diploma -
Estero High School
Estero, FL06.2020
Skills
- Power Tools and Equipment
- Installation and Repair
- Troubleshooting
- Quality Control
- Mechanical Knowledge
- Preventive Maintenance
- Work Planning and Prioritization
- Heavy Lifting
- Routine Inspections
- Equipment Repair
- Team Training
- Attention to Detail
Timeline
Technician
Tire Choice Auto Service Centers
02.2023 - Current
General Service Technician
Tire Choice Auto Service Centers
02.2022 - Current
Senior Produce Clerk
Sprouts Farmers Market Inc, Grocery
06.2020 - 02.2022
High School Diploma -
Estero High School
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