Hi, I’m
Shannon R Jackson
Chicago,IL
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets. successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success. Solutions-oriented analyst possessing unique combination of business analysis, quality assurance testing and applications development experience in top-tier organizations. Solid SQl query writing skills paired with familiarity of visualization tools and techniques. Successful provider of financial services with 15 years of comprehensive experience.
Overview
18
years of professional experience
1
Certification
1
Language
Work History
University of Illinois Chicago HospitalChicago, IL
Department Information Supervisor
11.2018 - Current
Job overview
- Tested performance, functionality and security of network systems, individual workstations and peripheral devices
- Devised automation, backup and recovery protocols to preserve and safeguard data
- Trained new employees on support processes, procedures and knowledge base
- Administered applicant tracking system (ATS) database to input, update and maintain candidate details
- Oversaw staffing and related operations, spanning interviewing, hiring and mentoring personnel
- Maintained availability of professional talent needed to meet business objectives.
- Maintained close connection with project personnel to quickly identify and resolve problems.
- Kept project teams on-task with proactive control of budgets, schedules and scopes.
- Updated project plans based on changing objectives, specifications and staff availability.
- Developed and maintained processes and technology roadmap to achieve business objectives.
- Developed and implemented IT policies, procedures and best practices to ensure maximum efficiency, security and compliance with industry standards.
- Created disaster recovery plans to ensure business continuity in case of system failure or data loss.
- Provided technical support to users in troubleshooting computer hardware and software issues.
- Monitored network performance and identified potential areas of improvement.
- Maintained inventory records of all IT equipment such as computers, printers, scanners.
- Conducted regular audits of systems to identify vulnerabilities and implement necessary changes for improved security.
- Collaborated with vendors for procurement of new technology solutions according to organizational needs.
- Ensured adherence to regulatory requirements related to information security management.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Monitored network performance to identify potential issues or security breaches.
- Evaluated emerging technologies for potential improvements in efficiency.
- Developed and implemented IT policies and procedures.
- Implemented network security measures such as firewalls and encryption protocols.
- Assisted in the development of disaster recovery plans for critical systems.
A J Customize, INCJoliet, IL
General Manager of Operations
01.2009 - 01.2018
Job overview
- Established organizational vision and developed strategies to achieve sales and customer service goals
- Recruited, hired and trained crew members on application of projects, customer relations and customer service
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
- Mitigated risk by promoting regulatory compliance for representative licensing and contracting protocol
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Reviewed reports on operational performance metrics and identified areas of improvement.
- Conducted regular meetings with department heads to review progress against goals and objectives.
- Recruited, hired, and trained new staff members according to organizational standards.
- Ensured compliance with safety guidelines by regularly inspecting work areas.
- Identified cost savings initiatives that could be implemented across all departments.
- Implemented strategies for improving customer experience through enhanced product offerings or improved service delivery.
BMO Harris BankShorewood, IL
Client Relationship Manager
05.2006 - 11.2014
Job overview
- Improved client relationships and education, exceeding annual revenue expectations by 130%
- Met with clients to ascertain needs and develop plans which address current and long-term goals
- Built customer confidence by actively listening to needs and concerns and providing appropriate solutions
- Maintained long-term, profitable relationships with clients through problem solving, issue resolution and recommendation of new products and services
- Received, responded to and resolved customer issues or complaints quickly, resulting in increased client satisfaction.
- Developed and maintained relationships with clients to ensure customer satisfaction.
- Identified new business opportunities through research and analysis of client needs.
- Maintained accurate records of client interactions and transactions.
- Resolved complex issues between customers and internal teams in a timely manner.
- Monitored customer feedback to identify areas for improvement in service quality.
- Conducted regular meetings with clients to discuss their current requirements.
- Served as an escalation point for unresolved customer issues or disputes.
- Cross-sold banking products such as credit cards, loans and investments.
- Conducted account openings and closings for clients.
- Identified potential fraud risks on accounts and reported suspicious activities to management.
- Processed loan applications according to established guidelines.
Education
University of ChicagoChicago, IL
Cyber Security Specialist Certification from Cybersecurity Professional Program
10-2024
Roosevelt University
from Paralegal Studies
12.2021
Chicago State University
Bachelor of Arts English
12.2012
Skills
- Business development support
- Project coordination
- Agile work processes
- Working collaboratively
- Supervision
- Policy Enforcement
- Critical thinking
- Relationship building
- Client account management
- Customer needs assessment
- Skilled problem solver
- Adaptable
- Multitasking
- Cash handling accuracy
- Retail loss prevention
- Dispute mediation
- Written and oral communication skills
- Proficient in Epic
- Proficient in Cerner
- Proficient in Hospital Operations
- Proficient in Power Chart
- Financial records analysis
- Money Transfer Systems
- Negotiations
- Cross-Functional Teamwork
- Strong Leadership Abilities
- Process Improvement Initiatives
- Data Analytics
- Strategic Planning
- Industrial Hygiene
- Contract Management
- Project Management
- Operations Management
Work Preference
Work Type
Full TimeContract WorkAvailability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 100 staff members
Timeline
Department Information Supervisor
University of Illinois Chicago Hospital
11.2018 - Current
General Manager of Operations
A J Customize, INC
01.2009 - 01.2018
Client Relationship Manager
BMO Harris Bank
05.2006 - 11.2014
University of Chicago
Cyber Security Specialist Certification from Cybersecurity Professional Program
Roosevelt University
from Paralegal Studies
Chicago State University
Bachelor of Arts English
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