William Wiley
Columbus,GA
Summary
Proven assembly and production expert from Bridgewater Interiors, adept in safety protocols and quality control analysis. Excelled in high-stress environments, enhancing team productivity and customer satisfaction at Del Taco Inc. and Burger King. Demonstrates exceptional hand-eye coordination and workplace cleanliness, significantly reducing errors and fostering positive client relationships. Achieved notable improvements in operational efficiency and product assembly quality.
Overview
5
5
years of professional experience
Work History
Assembly Line Production Worker
Bridgewater Interiors
05.2022 - 06.2024
- Maintained a clean and organized workstation, ensuring optimal productivity and safety for all workers.
- Contributed to overall team success by meeting daily production targets consistently.
- Collaborated effectively with team members to maintain smooth workflow and efficient product assembly.
- Demonstrated adaptability by learning new procedures quickly when changes were implemented on the production line.
- Operated various tools and equipment proficiently for faster product assembly without compromising quality.
- Exceeded company expectations regarding punctuality and attendance, demonstrating a strong work ethic and commitment to the success of the assembly line team.
- Reduced errors in assembled products by maintaining a keen attention to detail and following instructions closely.
- Achieved consistent results in product quality while maintaining a fast-paced work environment on the assembly line.
Customer Service Representative
Del Taco Inc.
09.2021 - 03.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Sales Associate
Burger King
01.2019 - 03.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
High School Diploma -
Penn Foster Online
Columbus, GA05-2020
Skills
- Safety Procedures
- Hand-Eye Coordination
- Workplace Cleanliness
- Quality Control Analysis
- Reading Comprehension
- Process Monitoring
- Assembly techniques
- Part Assembly
- Assembly and production
- Manufacturing Experience
- Production lines
- Product Assembly
- Operations Support
- Safety Protocols
Timeline
Assembly Line Production Worker
Bridgewater Interiors
05.2022 - 06.2024
Customer Service Representative
Del Taco Inc.
09.2021 - 03.2022
Sales Associate
Burger King
01.2019 - 03.2020
High School Diploma -
Penn Foster Online
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