William Wilkerson
Coffeeville
Summary
Adept at driving customer satisfaction and enhancing company reputation, I leveraged my problem-solving skills and inventory management expertise at Advance Auto Parts to streamline operations and foster team collaboration. Known for being adaptable and reliable, I consistently improved service delivery, achieving notable efficiency in order fulfillment and parts recommendation.
Overview
14
14
years of professional experience
Work History
Retail Parts Pro
Advance Auto Parts
Jackson, AL
09.2020 - Current
- Collaborated with team members to maintain a clean, organized, and visually appealing store environment.
- Utilized strong communication skills to effectively address customer concerns, resulting in a positive shopping experience for all clients.
- Assisted in training new employees on company policies, procedures, and best practices for optimal customer service.
- Developed comprehensive knowledge of various automotive systems which led to more efficient and accurate product recommendations.
- Conducted thorough research on specific parts requests to ensure accuracy and timeliness of order fulfillment.
- Maintained strict adherence to safety protocols when handling hazardous materials or performing tasks related to equipment maintenance.
- Assisted in developing promotional strategies aimed at increasing sales revenue during peak seasons or special events.
- Streamlined inventory management by implementing efficient organization systems and maintaining accurate records.
- Actively participated in weekly meetings to discuss department concerns, share best practices, and identify areas for improvement within the team''s performance.
- Resolved customer inquiries and issues promptly, demonstrating professionalism and empathy at all times.
- Regularly monitored stock levels to prevent shortages while minimizing excess inventory.
- Maintained current knowledge of industry trends, products, and technologies to better serve customers'' needs.
- Built strong relationships with customers, ensuring repeat business and fostering brand loyalty.
Driver
Advance Auto Parts
Jackson, Al
09.2019 - 09.2020
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
Automotive Technician
Walker Service
Coffeeville, AL
03.2011 - 05.2019
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
- Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
- Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Completed customer orders and warranty services according to manufacturer specifications.
- Maintained accurate records of time and materials required to perform repairs and service.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Cultivated a loyal client base through personalized consultations, listening attentively to each individual''s needs before recommending appropriate solutions.
- Fostered positive relationships with parts suppliers, ensuring cost-effective procurement.
Education
Diploma -
Thomasville High School
Thomasville, AL05.1997
Skills
- Merchandising strategies
- Returns processing
- Stock control
- Ordering parts
- Customer service
- Problem-solving skills
- Improving customer satisfaction
- Team collaboration
- Clean driving record
- Email communication
- Invoice processing
- Training and coaching
- Goal setting
- Staff training
- Inventory management
- Sales training
- Order fulfillment
- Vehicle operations
- Supply orders
- Delivery coordination
- Inventory auditing
- Suggestive selling
- Cycle counting
- Display building
- Parts recommendation
- Returns management
- Friendly and helpful
- Honest and dependable
- Reliable and responsible
- Adaptable and flexible
Timeline
Retail Parts Pro
Advance Auto Parts
09.2020 - Current
Driver
Advance Auto Parts
09.2019 - 09.2020
Automotive Technician
Walker Service
03.2011 - 05.2019
Diploma -
Thomasville High School