Summary
Overview
Work History
Education
Skills
Timeline
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William Wilkerson

Coffeeville

Summary

Adept at driving customer satisfaction and enhancing company reputation, I leveraged my problem-solving skills and inventory management expertise at Advance Auto Parts to streamline operations and foster team collaboration. Known for being adaptable and reliable, I consistently improved service delivery, achieving notable efficiency in order fulfillment and parts recommendation.

Overview

14
14
years of professional experience

Work History

Retail Parts Pro

Advance Auto Parts
09.2020 - Current
  • Collaborated with team members to maintain a clean, organized, and visually appealing store environment.
  • Utilized strong communication skills to effectively address customer concerns, resulting in a positive shopping experience for all clients.
  • Assisted in training new employees on company policies, procedures, and best practices for optimal customer service.
  • Developed comprehensive knowledge of various automotive systems which led to more efficient and accurate product recommendations.
  • Conducted thorough research on specific parts requests to ensure accuracy and timeliness of order fulfillment.
  • Maintained strict adherence to safety protocols when handling hazardous materials or performing tasks related to equipment maintenance.
  • Assisted in developing promotional strategies aimed at increasing sales revenue during peak seasons or special events.
  • Streamlined inventory management by implementing efficient organization systems and maintaining accurate records.
  • Actively participated in weekly meetings to discuss department concerns, share best practices, and identify areas for improvement within the team''s performance.
  • Resolved customer inquiries and issues promptly, demonstrating professionalism and empathy at all times.
  • Regularly monitored stock levels to prevent shortages while minimizing excess inventory.
  • Maintained current knowledge of industry trends, products, and technologies to better serve customers'' needs.
  • Built strong relationships with customers, ensuring repeat business and fostering brand loyalty.

Driver

Advance Auto Parts
09.2019 - 09.2020
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.

Automotive Technician

Walker Service
03.2011 - 05.2019
  • Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Changed, rotated, and balanced tires on different types of vehicles.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
  • Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
  • Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
  • Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
  • Analyzed and located malfunctions in brakes, motors, switches, and control systems.
  • Completed customer orders and warranty services according to manufacturer specifications.
  • Maintained accurate records of time and materials required to perform repairs and service.
  • Tested newly installed equipment to determine proper functionality and compliance with regulations.
  • Cultivated a loyal client base through personalized consultations, listening attentively to each individual''s needs before recommending appropriate solutions.
  • Fostered positive relationships with parts suppliers, ensuring cost-effective procurement.

Education

Diploma -

Thomasville High School
Thomasville, AL
05.1997

Skills

  • Merchandising strategies
  • Returns processing
  • Stock control
  • Ordering parts
  • Customer service
  • Problem-solving skills
  • Improving customer satisfaction
  • Team collaboration
  • Clean driving record
  • Email communication
  • Invoice processing
  • Training and coaching
  • Goal setting
  • Staff training
  • Inventory management
  • Sales training
  • Order fulfillment
  • Vehicle operations
  • Supply orders
  • Delivery coordination
  • Inventory auditing
  • Suggestive selling
  • Cycle counting
  • Display building
  • Parts recommendation
  • Returns management
  • Friendly and helpful
  • Honest and dependable
  • Reliable and responsible
  • Adaptable and flexible

Timeline

Retail Parts Pro

Advance Auto Parts
09.2020 - Current

Driver

Advance Auto Parts
09.2019 - 09.2020

Automotive Technician

Walker Service
03.2011 - 05.2019

Diploma -

Thomasville High School

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William Wilkerson