Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

William Wilkinson

Cañon City,CO

Summary

Adept at fostering customer rapport and resolving dispute;, Significantly enhanced customer satisfaction at Aqua Pro, LLC by proactively addressing potential issues. With over 20 years as the owner and general manager of Mountainworks Recording & Media Services, I merged technical prowess in computer-based digital Audio/Video recording/editing/mixing systems with a friendly approach to efficiently resolving customer and client problems and helping them with any issues they might be encountering. Skilled in computer-based technologies and client service, my career is marked by strategic problem-solving, innovative opening of new income opportunities and meticulous support for the core tenets of customer service and satisfaction that generate return business and referrals, and, ultimately, keeps a business growing and vital over years or decades. Qualified [Job Title] trained in financial processes and recordkeeping. Demonstrates attention to detail and problem-solving abilities spotting and resolving discrepancies. Focused on completing accurate and timely work.

Overview

30
30
years of professional experience

Work History

Account Maintenance Representative

Aqua Pro, LLC / Denver Water Maintenance Contract
03.2020 - 01.2024
  • Maintained good working relationships with customers and resolved disputes.
  • Provided customer service through effective communication, prompt problem resolution, and diligent follow-up on outstanding issues.
  • Reduced customer complaints by proactively identifying potential issues and addressing them before escalation.
  • Worked with program staff to maintain compliance with contract requirements.
  • Ensured timely completion of contract maintenance tasks by establishing effective workflow processes and prioritizing work assignments.
  • Enhanced customer satisfaction by promptly addressing and resolving account maintenance issues.
  • Supported new team members through training and mentorship, fostering a collaborative work environment that prioritized continuous improvement.

Owner / Audio Producer / Engineer /Manager of Operations

Mountainworks Recording & Media Services, LLC
06.1996 - 09.2018
  • Managed day-to-day business operations, worked as Audio Engineer and Producer on customer projects using a sophisticated computer-based Digidesign 64-track DigitalAudio/MIDI recording system, as well as designing, building, and integrating that system.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals, which sustained and grew our client base for more than 20 years.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by Audio Engineer team members and interns
  • Increased customer/client satisfaction by implementing efficient business processes and providing exceptional customer service.
  • Trained and motivated employees and Denver University interns to perform their recording and mixing tasks with clients in an effective and supportive manner, ie: ( "There are a hundred different ways to convey information that a client may need to hear...you can smooth the way to a successful project or kill the working vibe depending on your tone and choice of those words.." AKA: " I had finally found a use for my college Psych Minor"... ;=)
  • Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels and sustained growth of the business.
  • Streamlined operations to improve efficiency, allowing more time to be spent on strategic planning and direction.
  • Brought in additional revenue streams by exploring new markets and developing innovative products or services tailored to those markets' needs.
  • I 'wore a whole lot of hats' at Mountainworks Recording...

CDL Class A Truck Driver

Pro Drivers, Inc.
05.1994 - 05.1997
  • Completed regular inspections and maintenance actions
  • Ensured safe transportation of goods by following company safety procedures and all federal regulations.
  • Navigated various mountain weather conditions safely while maintaining schedule adherence for time-sensitive deliveries.
  • Secured loads with proper strapping and bracing techniques to prevent damage to loads across lregional Intermountain states transports
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Maintained accurate logbooks for DOT compliance, minimizing fines and violations.

Education

No Degree - Computer Science, Psychology

William Rainey Harper College
Palatine, IL

No Degree - Business Computing, Logistics

Pikes Peak Community College
Colorado Springs, CO

High School Diploma -

John Hersey High School
Arlington Heights, IL
06.1974

Skills

  • Computer skills; worked with Zendesk, Freshdesk and Zoho SaaS shared-ticketing systems for Helpdesk type work with my company, Mountainworks Recording, as well as using their email marketing tools available at the time within their "Suite" tier plans, and other resources
  • Excellent verbal and written communication skills
  • Client Service and project management; Strong skills in establishing productive and congenial relationships with working partners and clients for efficient and successful completion of projects, and resolution of problems
  • IOW, ( "There are a hundred ways to convey information that a client really needs to hearsome of them will smooth the way towards successful conclusion of the project, some of them will kill the vibe instantly, and there are many approaches in between It is the words and the 'tone' one chooses to use that can make the difference between successful resoluion of the problem, or conclusion of the project, and failure" ) AKA, "I finally found a use for my Psych Minor" ;=)
  • Approaching customer support with competent, friendly and helpful attitude smooths the way to solving problems quickly and efficiently

Additional Information

Finally, as an addendum to this resume, in particular to ActBlue.com, specifically, I would like to add these comments;


My own personal feelings about the stated mission of ActBlue.com, through which I have several times contributed to Democratic campaigns and causes going back years, is that your organization represents a force that pushes back against the idea of powerful PAC's and SuperPAC's, in a way that I consider to be much more in line with the ideals of the democratic process than the deep-pocketed consortiums of special interests that, more often than not, appear to be counter to the democratic ideal of "the most good for the most people", and, lately, often seem counter to common sense itself. And, often, are short-sighted in the extreme.

ActBlue, is, to me, one of the only effective and efficient counterforces to the weight and inertia of big money funneling into a cesspool of special interests, out-and-out" pork" projects, and agendas that, at times, are naked and increasingly obvious personal or party-line power grabs.

I say, more power to the grassroots contributors, for whatever their cause may be! And, any organization or platform that enables and facilitates that kind of participation is one I'd be more than proud to be a part of.


-Bill Wilkinson

720.757.2936 Cellular (Voice and SMS Text)

mtnwrks2@yahoo.com

1331 Allison Ave.

Canon City, CO 81212


Timeline

Account Maintenance Representative

Aqua Pro, LLC / Denver Water Maintenance Contract
03.2020 - 01.2024

Owner / Audio Producer / Engineer /Manager of Operations

Mountainworks Recording & Media Services, LLC
06.1996 - 09.2018

CDL Class A Truck Driver

Pro Drivers, Inc.
05.1994 - 05.1997

No Degree - Computer Science, Psychology

William Rainey Harper College

No Degree - Business Computing, Logistics

Pikes Peak Community College

High School Diploma -

John Hersey High School
William Wilkinson