William Williams
Santa Rosa,CA
Summary
Resourceful Customer Service Representative Team Lead known for high productivity and efficient task completion. Specialized skills include conflict resolution, team management, and customer relationship building. Excel in communication, empathy, and leadership to enhance team performance and customer satisfaction.
Overview
28
28
years of professional experience
1989
1989
years of post-secondary education
Work History
Customer Service Representative Team Lead
Lowes Home Improvment
Cotati, California
2024.03 - 2025.05
- Led customer service team to address inquiries and resolve issues.
- Trained new representatives on systems and customer interaction techniques.
- Coordinated schedules to ensure adequate coverage during peak hours.
Customer Service Representative
Rocket 76 Gas Station
Cotati, California
2022.03 - 2024.03
- Assisted customers with fuel purchases and payment processing.
- Maintained cleanliness and organization of the service station area.
- Handled customer inquiries and resolved complaints efficiently.
- Restocked merchandise and ensured product availability on shelves.
- Trained new staff on customer service protocols and station operations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
Truck Driver
R&S Trucking
Santa Rosa, California
2018.09 - 2022.03
- Operated commercial trucks to deliver goods across designated routes.
- Conducted pre-trip inspections to ensure vehicle safety and compliance.
- Managed cargo loading and unloading to optimize space and prevent damage.
Professional Carpet Cleaner
Real Deal Carpet Cleaning
Sparks, Nevada
2016.11 - 2018.09
- Operated advanced carpet cleaning equipment to effectively remove stains and dirt.
- Assessed carpet conditions and recommended appropriate cleaning methods to clients.
- Mixed and applied cleaning solutions for various carpet types and materials.
- Maintained inventory of cleaning supplies and equipment for operational readiness.
Truck Driver
Wheeler Zamaroni
Santa Rosa, CA
2010.03 - 2016.11
- Operated commercial trucks to deliver goods across designated routes.
- Conducted pre-trip inspections to ensure vehicle safety and compliance.
- Managed cargo loading and unloading to optimize space and prevent damage.
Food Service Worker
Santa Rosa Memorial Hospital
Santa Rosa, California
2006.03 - 2010.03
- Prepared and served meals to patients and staff efficiently.
- Maintained cleanliness and organization in kitchen and dining areas.
- Assisted with food inventory management and stock rotation.
District Manager
Corral West Ranchwear
Santa Rosa, CA
1997.11 - 2006.03
- Led district operations to ensure compliance with company policies and procedures.
- Managed staff recruitment, training, and performance evaluation across multiple locations.
- Coordinated marketing campaigns to enhance brand visibility in the district.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
Education
Analy High School
Sebastopol, CASkills
- Customer service
- Employee training
- Team leadership
- Conflict resolution
- Food safety
- Meal preparation
Timeline
Customer Service Representative Team Lead
Lowes Home Improvment
2024.03 - 2025.05
Customer Service Representative
Rocket 76 Gas Station
2022.03 - 2024.03
Truck Driver
R&S Trucking
2018.09 - 2022.03
Professional Carpet Cleaner
Real Deal Carpet Cleaning
2016.11 - 2018.09
Truck Driver
Wheeler Zamaroni
2010.03 - 2016.11
Food Service Worker
Santa Rosa Memorial Hospital
2006.03 - 2010.03
District Manager
Corral West Ranchwear
1997.11 - 2006.03
Analy High School