William Willis
Sparta,TN
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level IT position. Ready to help team achieve company goals.
Overview
12
12
years of professional experience
Work History
Load lead
Hormann LLC
12.2023 - Current
- Currently doing audits of loads before they are loaded on truck
- Working with lfs to do drops and picks
- Working with sap to create delivery documents, print labels, and post goods issued.
- Managed multiple simultaneous projects efficiently prioritizing tasks based on deadlines, resources available, and company goals.
- Reduced cargo damage incidents through rigorous attention to detail and adherence to safety protocols.
- Assisted management in developing improved loading procedures to increase efficiency and reduce errors.
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
- Planned and executed follow-up audits at appropriate intervals.
T-Mobile Sales Representative
Arch Telecom, T-Mobile Preferred Retailer
11.2020 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Customer Service Representative
Wawa
07.2019 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Representative
SYKES
01.2023 - 10.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Quality control inspector
Sccy industries
08.2016 - 05.2019
- program cmms at a basic level
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Performed visual inspections and non-destructive tests where appropriate.
- Collaborated with production staff to establish and meet quality standards
- Evaluated components and final products against quality standards and manufacturing specifications.
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
Manager
Burger King
02.2012 - 08.2016
- Customer service
- Learned to deal with many different types of peopleQuality Control Inspector
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
Education
Bachelor's - Computer Engineering
Daytona State College
Daytona Beach, FL05.2012
High school or equivalent -
New Smyrna Beach High School
05.2012
Skills
- Caliper
- Inspection
- Micrometer
- Quality Control
- Quality Inspector
- Customer Service
- Microsoft office
- Cmm programing
- Quality Assurance
- GD&T
- Time Management
- Blueprint Reading
- Quality control
- Cash handling
- Sales
- Customer service
- Warehouse Operations
- Documentation Management
- Load Balancing
- Pallet Configuration
- Network Troubleshooting
- End-user support
- Analytical Thinking
- Systems design
- Staff Training
- Superb interpersonal skills
- Troubleshooting
- Technical Documentation
Assessments
Workplace safety, Proficient, 06/01/20, Using safe practices at work
Timeline
Load lead
Hormann LLC
12.2023 - Current
Customer Service Representative
SYKES
01.2023 - 10.2023
T-Mobile Sales Representative
Arch Telecom, T-Mobile Preferred Retailer
11.2020 - Current
Customer Service Representative
Wawa
07.2019 - Current
Quality control inspector
Sccy industries
08.2016 - 05.2019
Manager
Burger King
02.2012 - 08.2016
Bachelor's - Computer Engineering
Daytona State College
High school or equivalent -
New Smyrna Beach High School
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