William Wilson
Dunlap,US
Summary
Dedicated professional with 16 years of extensive experience in warehouse, manufacturing, distribution, logistics, and customer service. Demonstrates exceptional skills in process improvement, dispatching, and materials handling, ensuring efficient and safe operations. Proven track record in leadership, problem-solving, and fostering a collaborative work environment, ready to drive success in a dynamic, fast-paced setting.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Certified Forklift Operator
Schnellecke Logistics VW
Chattanooga, TN
11.2023 - Current
- Safely operates forklift in confined spaces, ensuring OSHA compliance and reducing accidents
- Transports goods efficiently between warehouse locations, optimizing workflow and meeting shipment deadlines
- Accurately pulls customer orders using handheld scanners, maintaining precise inventory records
- Participates in team meetings, fostering a collaborative and positive work environment
- Trains new employees on forklift operation and order pulling, enhancing team proficiency
- Optimized warehouse efficiency by streamlining forklift routes, reducing transit time and enhancing overall productivity in tight spaces
- Implemented rigorous safety protocols, ensuring 100% compliance with OSHA guidelines and maintaining an incident-free work environment
- Meticulously adheres to OSHA guidelines, maintaining a spotless safety record and fostering a culture of workplace safety.
- Transported goods between warehouse locations according to shipment and storage needs.
- Exceeded expectations in maintaining excellent attendance, punctuality, and reliability throughout employment tenure.
- Assisted in training new employees on safe forklift operation and warehouse procedures, promoting a strong safety culture.
Medical Receptionist
Siskin Spine and Rehab
Chattanooga, TN
03.2018 - 07.2021
- Greeted and checked in patients, significantly enhancing satisfaction and fostering a
- Cultivated a welcoming atmosphere through personalized patient interactions, contributing to improved satisfaction and clinic loyalty.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
SHIPPING AND RECEIVING MANAGER
Ken Smith Auto Parts
Chattanooga, TN
01.2012 - 02.2018
- Distributed materials and supplies to customers based on requisitions, ensuring timely delivery
- Led a team of 8, optimizing shipment processing accuracy and speed
- Conducted inventory audits, resolving discrepancies to maintain stock integrity
- Utilized inventory software for tracking and reporting, enhancing inventory control
- Streamlined processes, resulting in improved efficiency and accuracy of shipments
- Implemented data-driven inventory management strategies, resolving discrepancies and improving stock accuracy, leading to more efficient order fulfillment processes
- Fostered strong team dynamics, mentoring staff to excel in inventory tracking and logistics, resulting in improved departmental performance and morale.
- Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
- Optimized warehouse layout for efficient product flow from receiving to shipping areas, minimizing wasted time in transit between locations.
- Managed inventory control with meticulous attention to detail, ensuring accurate stock levels.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Supervised warehouse staff, providing training and guidance to improve overall performance.
- Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Conducted regular audits of shipping and receiving processes, identifying areas for improvement and implementing corrective actions.
- Reduced shipping errors by implementing a comprehensive quality assurance program.
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
- Improved order processing speed by introducing barcode scanning technology into the workflow process.
ASSET PROTECTION LEAD/INVENTORY LEAD
Best Buy Inc
Hixson, TN
06.2008 - 02.2012
- Protected company assets, reducing inventory loss through surveillance and alarm monitoring
- Authored detailed reports on internal and external theft, contributing to crime prevention strategies
- Utilized surveillance systems to identify and address suspicious activities, ensuring asset protection
- Led asset protection initiatives, implementing strategic measures to safeguard inventory and reduce losses, while fostering collaborative relationships with key stakeholders
- Spearheaded inventory management processes, optimizing stock levels and enhancing operational efficiency, resulting in substantial cost savings for the organization
- Sorted product into department locations for resupply
- Ensured shipment accuracy through meticulous oversight of product unloading, sorting, and delivery processes
- Ensured meticulous oversight of product handling, from unloading to delivery, maintaining high standards of shipment accuracy and customer satisfaction.
- Spearheaded projects aimed at optimizing security systems, resulting in improved detection capabilities and reduced false alarms.
- Tracked and analyzed data related to inventory shrinkage, identifying patterns and trends that informed future loss prevention strategies.
- Enhanced asset protection strategies by conducting thorough risk assessments and implementing effective security measures.
- Implemented CCTV systems and access control measures, enhancing the overall security posture of the organization.
- Collaborated with cross-functional teams to develop and implement a robust asset protection plan, resulting in decreased inventory shrinkage.
- Improved compliance with company policies and procedures through regular audits, identifying areas for improvement and ensuring corrective action was taken.
- Coached employees on proper handling of sensitive information, reducing instances of data breaches or leaks due to human error.
- Streamlined incident reporting processes by creating standardized templates and procedures for timely documentation of events related to asset protection concerns.
- Monitored trends in criminal activity affecting the retail industry, proactively adjusting strategies to address emerging threats to company assets.
- Served as the primary point of contact for emergency response planning, coordinating efforts across departments to ensure seamless execution during crisis situations.
Education
HIGH SCHOOL DIPLOMA -
Soddy Daisy High School
05.2004
Skills
- SAP
- Quality Control
- Pallet Jack Operation
- Loading and unloading
- Warehouse Operations
- RFID Tracking
- Loading Dock Procedures
- Materials Handling
- Battery Charging Safety
- Equipment Maintenance
- Load Handling Proficiency
- OSHA Regulations
- Fueling Procedures Knowledge
- Inventory staging
- Documentation
- Hazardous Materials Handling
- Process Management
- Rack System Familiarity
- Proper Stacking Techniques
- Order picking and processing
- Problem-Solving
- Safe driver
- Punctual and Reliable
- Shipping and receiving expert
- Forklift Operator Certification
- Teamwork and Collaboration
- Inventory Counts
- Stock Rotation
- Incident Reporting
- Efficient data entry
- Mentoring and Coaching
- Freight Counts
- Attention to Detail
- Multitasking
- Reliability
Accomplishments
Star Award/ Employee of the Month
March 2024
Success, Teamwork, Achievement, and Recognition Award Winner for Schnellecke Logistics Alabama for showing excellence in all aspects of employment.
Certification
- FORKLIFT CERTIFICATION
- ELECTRIC PALLET JACK CERTIFICATION
- PALLET JACK CERTIFICATION
Timeline
Certified Forklift Operator
Schnellecke Logistics VW
11.2023 - Current
Medical Receptionist
Siskin Spine and Rehab
03.2018 - 07.2021
SHIPPING AND RECEIVING MANAGER
Ken Smith Auto Parts
01.2012 - 02.2018
ASSET PROTECTION LEAD/INVENTORY LEAD
Best Buy Inc
06.2008 - 02.2012
HIGH SCHOOL DIPLOMA -
Soddy Daisy High School