WILLIAM WILSON
Tulsa
Summary
Goal-oriented , analytical, and accomplished senior manager seeking the next opportunity leading a supply chain operations team. Knowledgeable Quality Control with proven background in driving business growth and organizational leadership. Adept at developing strategic initiatives that align with company goals and improve operational efficiency. Demonstrated skills in team management and financial planning.
Overview
18
18
years of professional experience
Work History
PLANT CUSTOMER QUALITY BUSINESS LEADER
Cummins
03.2023 - 05.2024
- Proven track record of driving customer satisfaction and enhancing overall product quality
- With a strong background in business management and a passion for impeccable customer service, I have successfully led cross functional teams in delivering exceptional quality products and services
- My expertise lies in designing and implementing robust quality management systems that ensure adherence to the highest industry standards
- Spearheaded the development and execution of quality improvement initiatives, resulting in improved customer experience, reduced defects, and increased operational efficiency
- Analyze customer feedback: MNC’s, surveys, and complaints
- Using this information to identify trends, patterns, and areas where systemic improvement is needed
- Communicating insights to relevant stakeholders to develop strategies to enhance customer experience
- Implement quality assurance measures: establishing processes including auditing, testing, and inspection procedures
- Drive continuous improvement: Identify areas of improvement in product quality, customer service, and operational processes
- Developed and executed improvement initiatives, leveraging data driven insights and customer feedback to identify root causes of issues and implement corrective actions
- Effectively managed and led teams of quality engineers, techs, and cross functional stakeholders
- Fostering a collaborative work environment ensuring seamless communication and coordination across departments
- Monitor and report on quality metrics: Establishing key performance indicators (KPIs) and metrics to monitor quality performance
MANAGER OF STRATEGIC DEVELOPMENT
ARAMARK
08.2021 - 02.2023
- Developed and coordinated a more effective procurement model for corrections platforms across municipalities, counties, and parishes
- Determined and coordinated implementation of Florida Department of Corrections project while developing short term plans to maintain cost targets and ensuring operationally effective logistics are adhered to
- New vendors were setup, integrated, and audited to ensure quality, compliance to spec, and inventory levels for customer
- Managed new distribution outlets for goods and services from scratch with an anticipated revenue of approx
- $10 million by developing and implementing data-driven business and operational plans
- Determined needs to streamline conditions for new customer order process
- Developed continuous improvement process by determining metrics to develop a short term plan for removing redundancies in order process
- Drove 10% cost savings in warehouse expenditures by efficiently designing and deploying well-organized SOPs and new KPIs scorecards
- Propelled multi-year gains in Net operating profit before taxes, Marginal contribution dollars, and bottom line profit by determining and scrutinizing logistical and contract gaps
BRANCH MANAGER
SMITHFIELD FOODS
05.2018 - 08.2021
- Led short term goals to improve logistics, delivery, and product sales
- Developed short term marketing goals while monitoring and developing long term price schedules, communicating customer, competitor, and market trends to associates and senior management
- Managed daily branch operations, people development, and completed daily logistical and operational work
- Managed multiple sections of the business including, warehousing, budgeting, KPIs new product introductions, product sales, customer service, and lastly meeting all quality goals and standards
- Each driver was accountable for their safety performance
- Weekly audits determined adherence for delivering and exceeding inventory management targets and product quality targets
- Directed full scope of people management for 15 employees, including hiring, training, and performance evaluation to enhance workforce productivity
- Boosted YoY business revenue by 10% through driving fastest growing branch operations and removal of the union
- Hired, Trained, and directed employees for business requirements
- Set goals and expectations to help develop employees getting them ready for the next level of their career
REGIONAL GENERAL/SALES MANAGER
ONETA CORPORATION
01.2015 - 08.2018
- Managed full spectrum of P&L responsibility while implementing short and long-term strategic business development goals
- Forecasted, planned, and launched new product lines, Limited time offerings, and potential innovation items across markets
- Delivered training, drove process automation, and set sales quotas and goals while developing product portfolios and delegating sales territories
- Brainstormed, implemented, and optimized short-term and long-term goals of a struggling PepsiCo facility to ensure stakeholder expectations were met by the end of year 1
- Promoted staff member collaboration and strategically solved complex problems by establishing a long-term viability of the facility plan
- Revamped GTM strategies and sales functions as well as optimized stagnant business practices by implementing productivity and empowerment initiatives
- Promoted from 'Operations Manager' to 'Regional General/Sales Manager' position for demonstrating dedication to performance excellence in change management, team leadership, and production planning
- Achieved $20 million (80% increased) in annual revenue by leading 60 direct reports, managing two locations, and overseeing diverse areas related to plant, warehouse, operations, and sales
- Developed a culture of performance excellence and mentored five PepsiCo Ring of Honor Winners
- Ring of Honor winners make up 0.10% of all the Pepsico employees worldwide
- Increased and maintained Carbonated Soft Drink share, net revenue, and overall profitability for the company
PLANT MANAGER/WAREHOUSE MANAGER/OPERATIONS MANAGER
ONETA CORPORATION
08.2014 - 10.2015
- Achieved cost reduction and process improvement metrics by designing and implementing Lean operational practices
- Applied organizational standards and installed of up-to-date technology, boosted production efficiency with minimal cost consumption
- Implementation positively impacted decision-making, safety, maintenance, and quality controls by promoting lean methodology
GENERAL MANAGER/UNIT SALES MANAGER
PEPSICO
01.2013 - 01.2014
- Met operational strategy by overseeing production and services delivery, ensuring effective and efficient execution of operations, while managing DOT, environmental, and safety compliance
- Directed 10 drivers on 10 various routes and promoted the development of a diverse group of people skills gaps
- Delivered technical guidance to employees in collaboration with manufacturing teams and ensured workgroup performance while managing budgets and defining targets
- Directed underperforming site to be recognized as a top location throughout the Eastern US for growth and market share by assessing ongoing performance, delivering continuous improvement initiatives, and guiding staff on new processes and methods
- Generated circa $36 million in monthly revenue by executing product sales and business strategies while managing production control, quality, and inspection of global operations
- Identified and resolved critical issues with theft losing from $30K-$40K monthly by performing root cause analysis and delivering effective solutions
- Secured 'Gold Glove' status for Tullahoma location first time in its history by re-structuring and maintaining service assurance standards
WAREHOUSE MANAGER/TERRITORY SALES MANAGER/ OPERATIONS MANAGER
PEPSICO
01.2006 - 01.2013
- Maximized work efficiency by preparing teamwork strategies and assisting regional staff and technical operations team in strategic planning, financial management, forecasting, budgeting, HR planning, and revenue production programs
- Achieved operational goals by overseeing implementation at facility level, negotiating contracts to maintain cost targets, and consistently monitored performance metrics to drive facts-based business decision-making
- Ranked #3 out of 75 peers in the Southwestern US for delivering exceptional business results within the assigned territory
Education
Master of Business Administration -
University of Tennessee
Knoxville, TN12-2022
Master of Supply Chain Management -
University of Tennessee
Knoxville, TN12-2021
Master of Project Management -
University of Southern California
Los Angeles, CA12-2019
Bachelor of General Studies -
West Texas A&M University
Canyon, TX08-2005
Skills
- Procurement Management
- Contract Negotiation
- Bottom-Line Growth
- Product Availability
- Logistics Operations
- Demand Planning
- Business Development and Expansion
- Product Lifecycle Management
- Value Engineering
- Talent Development
- Strategic Thinking
- Well-Informed Decision-Making
- Financial Budgeting and Forecasting
- SAP System SME
- Competitive Research
- Vendor Management
- Partner Relationship Building
- Warehouse and Plant Management
- Microsoft Office
- Coordination Guru among Depts
- Organizational leadership
- Human resources management
Training
- Supervisory Skills Training
- Safety Leadership Training
- Lean Six-Sigma Training
- GMP Trained
- HAACP Team Member
- KPI Tracking
Timeline
PLANT CUSTOMER QUALITY BUSINESS LEADER
Cummins
03.2023 - 05.2024
MANAGER OF STRATEGIC DEVELOPMENT
ARAMARK
08.2021 - 02.2023
BRANCH MANAGER
SMITHFIELD FOODS
05.2018 - 08.2021
REGIONAL GENERAL/SALES MANAGER
ONETA CORPORATION
01.2015 - 08.2018
PLANT MANAGER/WAREHOUSE MANAGER/OPERATIONS MANAGER
ONETA CORPORATION
08.2014 - 10.2015
GENERAL MANAGER/UNIT SALES MANAGER
PEPSICO
01.2013 - 01.2014
WAREHOUSE MANAGER/TERRITORY SALES MANAGER/ OPERATIONS MANAGER
PEPSICO
01.2006 - 01.2013
Master of Business Administration -
University of Tennessee
Master of Supply Chain Management -
University of Tennessee
Master of Project Management -
University of Southern California
Bachelor of General Studies -
West Texas A&M University
Similar Profiles
Anthony WeezorakAnthony Weezorak
Assembly Line Worker at CumminsAssembly Line Worker at Cummins
Michael RamosMichael Ramos
Assesmbly at CumminsAssesmbly at Cummins
Ryan CullickRyan Cullick
Parts Support Advocate at CumminsParts Support Advocate at Cummins
Dameon ArntDameon Arnt
Field Service Technician at CumminsField Service Technician at Cummins
Bryan VickersBryan Vickers
General Manager at RB AmericanGeneral Manager at RB American