William Witherspoon III
Bronx,United States
Summary
Experienced Manager with a decade-plus career in the legal sector. Proven track record in team leadership, training, and customer service. Skilled in building and maintaining relationships, with a results-driven approach to achieving organizational goals.
Overview
9
9
years of professional experience
Work History
Intake Manager
Pasternack Tilker Ziegler Walsh Stanton & Romano Llp - Workers Comp Lawyers
09.2021 - Current
- Designed and introduced leadership development, coaching, and team management model, resulting in 20% increase in employee promotions into higher levels of responsibility.
- Recruited, hired, and trained all staff, achieving turnover rate below 10% and maintaining highly skilled team.
- Established and maintained effective communication with staff, physicians, and community organizations, resulting in 15% improvement in patient care satisfaction scores.
- Spearheaded and implemented new projects, leading to 25% expansion in firm’s client engagement scope.
Manager Intake Coordinator
Law Offices Of Joseph A. Romano
10.2015 - 08.2021
- Delegated tasks to administrative support staff, resulting in 30% increase in office efficiency and organization.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities, reducing errors by 20%.
- Resolved issues through active listening and open-ended questioning, resulting in 15% decrease in escalated problems to management.
- Managed staff, established and monitored goals, conducted performance reviews, and administered salaries, leading to 10% increase in employee satisfaction.
Intake Coordinator
Blue Cross And Blue Shield
11.2014 - 09.2015
- Communicated with referral sources, physicians, and associated staff, resulting in 20% decrease in documentation errors.
- Organized paperwork such as charts and reports for office and patient needs, achieving 25% improvement in document retrieval time.
- Completed intake assessment forms and filed clients’ charts accurately, resulting in 30% increase in data accuracy.
- Enhanced office productivity by handling high volume of callers per day, leading to 20% decrease in wait times for callers.
- Documented patient medical information, case histories, and insurance details, facilitating smooth appointments and payment processing, resulting in 15% increase in appointment attendance and billing accuracy.
Education
Bachelor of Science - Business Administration And Management
Temple University
Philadelphia, PA06.2014
Associate of Applied Science - Business Management
Peirce College
Philadelphia, PA06.2010
Skills
- Leadership Development
- Performance Management
- Training Program Design
- Team Building
- Relationship Building and Retention
- Staff Management
- Project Oversight
- Customer Service
Timeline
Intake Manager
Pasternack Tilker Ziegler Walsh Stanton & Romano Llp - Workers Comp Lawyers
09.2021 - Current
Manager Intake Coordinator
Law Offices Of Joseph A. Romano
10.2015 - 08.2021
Intake Coordinator
Blue Cross And Blue Shield
11.2014 - 09.2015
Bachelor of Science - Business Administration And Management
Temple University
Associate of Applied Science - Business Management
Peirce College
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