William Witte
Summary
Hardworking machine operator well-versed in keeping components running at peak levels to produce high-quality products. 24 years of customer service and sales experience as an inbound and outbound representative.
Overview
29
29
years of professional experience
Work History
Machine Operator
Frontier Door and Cabinet
El Paso, TX
01.2023 - 05.2026
- Operated machinery to fabricate doors and cabinets, ensuring high-quality output.
- Monitored production quality to maintain standards and specifications.
- Assisted in setting up equipment for production runs, optimizing workflow.
- Followed safety protocols to maintain a safe working environment.
- Trained new operators on machinery operation and safety procedures, enhancing team competency.
- Adjust machine settings to complete tasks accurately.
- Load raw materials into machines according to specified measurements.
Customer Service Representative
Full Beauty Brands/One Stop Plus
El Paso, Texas
01.2013 - 07.2022
- Assisted customers with product inquiries and order placements.
- Resolved customer complaints through effective communication and problem-solving.
- Processed returns and exchanges according to company policies.
- Managed customer accounts and updated information in the database.
- Educated customers on product features, benefits, and usage tips.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Identified opportunities for upselling additional products or services based on customer needs.
- 3 years work from home experience
Customer Service Representative
West Business Services
El Paso, TX
09.1997 - 06.2012
- Assisted customers with product inquiries and order placements.
- Resolved customer complaints through effective communication and problem-solving.
- Processed returns and exchanges following company policies and procedures.
- Maintained accurate records of customer interactions in the database.
- Educated customers about product features, promotions, and services offered.
- Managed high-volume call flow while ensuring customer satisfaction remained a priority.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Provided exceptional customer service to ensure customer satisfaction.
- Identified opportunities for upselling additional products or services based on customer needs.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Supported sales team members to drive growth and development.
- Strengthened customer retention by offering discount options.
- Experience as both an inbound and outbound representative
- Represented multiple large corporations as an agent for West Business Services
Skills
- Machinery operation
- Production quality control
- Equipment setup
- Safety compliance
- Time management
- Multi-tasking
- Navigated multiple systems simultaneously
- Microsoft experience, including Microsoft Teams
- Computer operation and data entry
- Sales experience (inbound and outbound)
- Work from home
- Productive with minimal to no supervision
Timeline
Machine Operator
Frontier Door and Cabinet
01.2023 - 05.2026
Customer Service Representative
Full Beauty Brands/One Stop Plus
01.2013 - 07.2022
Customer Service Representative
West Business Services
09.1997 - 06.2012