William Wonderly
Newark,OH
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques. Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills. Dedicated and organized Operations Manager with over 13 years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement. Possesses in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion.
Overview
20
20
years of professional experience
Work History
Operations Manager
Loves Travel Stop
Grove City, OH
11.2020 - 02.2024
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Performed cost analysis for various projects to determine budget requirements.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Created detailed reports on the performance of individual departments within operations.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Led cross-functional teams in problem-solving activities related to process improvements or new product launches.
- Developed key performance indicators to measure effectiveness of operational processes.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Provided technical expertise in the design and implementation of automated systems used in the operations department.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed scheduling, training and inventory control.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Built strong operational teams to meet process and production demands.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Addressed customer concerns with suitable solutions.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
Residential House Cleaner
Self-employeed
Newark, OH
07.2017 - 10.2020
- Swept, vacuumed and mopped hardwood floors.
- Dusted furniture, fixtures, window sills, baseboards and other surfaces.
- Sanitized bathrooms including toilets, showers and tubs, sinks and countertops.
- Cleaned interior windows and wiped down blinds.
- Polished mirrors and chrome fixtures.
- Washed walls and ceilings as needed.
- Emptied trash cans in all rooms of the house.
- Organized closets as requested by clients.
- Changed linens on beds as requested by clients.
- Vacuumed carpets and upholstered furniture.
- Cleaned kitchen appliances such as stoves, refrigerators and microwaves.
- Scrubbed kitchen counters, cabinets and backsplashes.
- Wiped down exterior doors and door frames.
Department Manager
Walmart
Lewis Center, OH
05.2016 - 04.2017
- Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Developed strategies to improve customer service and increase sales by 10% within 6 months.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Ensured compliance with all safety regulations in the workplace.
- Conducted regular performance reviews to monitor progress of individual employees.
- Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
- Implemented cost-saving initiatives throughout the Department while maintaining high standards of quality assurance.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Created monthly schedules for staff members to ensure adequate coverage during peak hours.
- Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
Store Manager
Duchessshoppe
Mount Gilead, OH
06.2015 - 01.2016
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Implemented efficient systems for tracking stock movement.
- Analyzed financial data to identify areas of improvement.
- Maintained accurate records of employee performance reviews.
Assistant Store Manager
Duchessshoppe
Columbus, OH
04.2004 - 02.2014
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
Education
High School Diploma -
Licking Heights High School
Pataskala, OH06-2000
Skills
- Forecasting and Scheduling
- Health and safety compliance
- Business Development
- Process Improvement
- Financial Management
- Production
- Business Planning
- Inventory Management
- Customer Service
- Contract Management
- Data Analysis
- Program Administration
- P&L Management
- Customer Retention
- Labor Relations
- Maintenance Planning
- Performance monitoring
- Incidents management
- Workflow Optimization
- Performance reporting
- Marketing
- Organizational Management
- Budget Development and Management
- Troubleshooting and problem solving
- Inventory Control
- Team Leadership
- Goal Setting
Timeline
Operations Manager
Loves Travel Stop
11.2020 - 02.2024
Residential House Cleaner
Self-employeed
07.2017 - 10.2020
Department Manager
Walmart
05.2016 - 04.2017
Store Manager
Duchessshoppe
06.2015 - 01.2016
Assistant Store Manager
Duchessshoppe
04.2004 - 02.2014
High School Diploma -
Licking Heights High School
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