Summary
Overview
Work History
Education
Skills
Timeline
Generic
William Wood

William Wood

Glen Burnie

Summary

Dynamic Sales Associate with proven expertise at Dollar Tree, excelling in customer service and relationship building. Recognized for enhancing customer satisfaction and driving sales through effective upselling techniques. Reliable and punctual, adept at cash handling and team collaboration, consistently achieving store goals while fostering a welcoming shopping environment.

Overview

1
1
year of professional experience

Work History

Sales Associate

Dollar Tree
05.2025 - 08.2025
  • Assisted customers with product inquiries and provided accurate information on merchandise.
  • Maintained clean and organized sales floor to enhance customer shopping experience.
  • Operated point-of-sale system for efficient transaction processing and cash handling.
  • Collaborated with team members to achieve store sales goals and improve service quality.
  • Participated in inventory management processes, including stock replenishment and product displays.
  • Developed product knowledge to effectively communicate features and benefits to customers.
  • Supported promotional activities by setting up displays and distributing marketing materials.
  • Engaged with customers to build relationships, fostering loyalty through exceptional service.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.

Sales Associate

Big Lots
06.2024 - 02.2025
  • Assisted customers with product inquiries and provided accurate information on merchandise.
  • Maintained clean and organized sales floor to enhance customer shopping experience.
  • Operated point-of-sale system for efficient transaction processing and cash handling.
  • Collaborated with team members to achieve store sales goals and improve service quality.
  • Participated in inventory management processes, including stock replenishment and product displays.
  • Developed product knowledge to effectively communicate features and benefits to customers.
  • Supported promotional activities by setting up displays and distributing marketing materials.
  • Engaged with customers to build relationships, fostering loyalty through exceptional service.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.

Education

High School Diploma - Customer Service

North County
Linthicum Heights, MD
05.2020

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Problem-solving
  • Excellent people skills
  • Reliable and punctual
  • Exceptional customer service
  • Relationship building
  • Outgoing personality
  • Cash handling
  • Money handling
  • Flexible schedule
  • Cash register operation
  • Stocking and receiving
  • Cash handling accuracy
  • Client service
  • Store opening and closing
  • Sales expertise
  • Product sales
  • Customer needs assessment
  • Sales strategies
  • POS system operation
  • Upselling
  • Professional demeanor
  • Retail store operations
  • Cleaning techniques
  • Sales training

Timeline

Sales Associate

Dollar Tree
05.2025 - 08.2025

Sales Associate

Big Lots
06.2024 - 02.2025

High School Diploma - Customer Service

North County

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