William Woods
Maple Shade Township,NJ
Summary
I excel in managing daily operations, identifying opportunities, and working cross-functionally to implement process improvements. I am able to access, document, create, and sustain improvements using skills developed as a change-management leader. I am highly motivated and willing to take on additional challenges.
Overview
16
16
years of professional experience
Work History
Food Logistics/Production Control Manager
LSG Sky Chefs
Philadelphia, PA
03.2023 - Current
- Manage daily KPIs including S2A, KRT, Retention & Turnover, and Frequency & Severity.
- Create and maintain lean processes.
- Manage six supervisors and 150+ union employees.
- Manage the flow of information through the CSC.
- Manage all IT projects- including changeovers and upgrades.
Account Manager/Warehouse Manager
LSG Sky Chefs
Philadelphia, PA
06.2020 - 03.2023
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Communicated with clients via email, phone, online presentations, screen-share and in-person meetings.
- Developed productive relationships with business representatives and consulted closely to uncover needs and match available solutions.
- Streamlined operational efficiencies by developing customer service protocols and standards.
- Provided detailed instructions for job responsibilities, safety protocols and company guidelines to new employees.
- Satisfied reporting requirements with timely and accurate logging of daily activities.
- Updated customers and interdepartmental employees on critical shipments upon request.
Operations Supervisor
LSG Sky Chefs
Philadelphia, PA
10.2018 - 06.2021
- Trained, mentored and motivated employees to maximize team productivity.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
- Sustain established practice standards to improve operational performance and reduce labor.
- Reduced process lags and trained team members on best practices and protocols.
- Drove solutions to preempt operations issues by identifying areas of deficiency and performing root-cause analysis.
- Motivated employees to share ideas and feedback.
- Managed scheduling for employees to optimize productivity.
- Developed corporate objectives and strategies collaborating on quality metrics and key performance indicators (KPI).
- Strategizing with cross-functional teams on improvement measures related to quality.
Lead Cook
Masonic Village Of Burlington
Burlington, NJ
07.2013 - 10.2018
- Completed workstation set up and break down- properly disposing of leftover food.
- Kept stations stocked and ready for use to maximize productivity.
- Trained new chefs on menu items and kitchen procedures.
- Discussed safe operations of kitchen equipment, regulating temperatures and cooking times.
- Cooked food following specific measurements and recipes.
- Maintained consistent quality and high accuracy when preparing identical dishes every day.
- Observed and tested food to determine whether food was cooked sufficiently and according to recipes.
- Assisted Sous Chef with training and development of culinary staff.
Construction Foreman
Ethical Engineering Inc
Mount Holly, NJ
10.2008 - 03.2013
- Performed work safely and effectively in high and precarious places.
- Read and followed blueprints when planning and implementing construction phases.
- Managed daily work assignments by delegating tasks and monitoring progress.
- Communicated effectively with customers and workers alike, answering inquiries and questions and responding to complaints.
- Worked with suppliers to keep materials flowing and meet demanding timelines.
- Assigned projects and tasks to employees based on competencies and specialties.
- Assisted electrical, plumbing and carpentry teams by completing basic and semi-skilled work.
- Supervised subcontractor progress and coordinated project meetings to discuss milestones and timelines.
- Coordinated schedules and day-to-day activities of crew to satisfy project needs.
- Estimated time, employee expenses and material costs for projects.
- Estimated materials and labor requirements to complete jobs within budgetary and timeline requirements.
Education
ServSafe Certification
01-2023
High School Diploma -
JFK Highschool
Willingboro, NJ06.2000
Skills
- Budget controls
- Logistics oversight
- Production waste control
- Employee team supervision
- Database documentation
- Production planning
- Project management
- Project planning and scheduling
Timeline
Food Logistics/Production Control Manager
LSG Sky Chefs
03.2023 - Current
Account Manager/Warehouse Manager
LSG Sky Chefs
06.2020 - 03.2023
Operations Supervisor
LSG Sky Chefs
10.2018 - 06.2021
Lead Cook
Masonic Village Of Burlington
07.2013 - 10.2018
Construction Foreman
Ethical Engineering Inc
10.2008 - 03.2013
ServSafe Certification
High School Diploma -
JFK Highschool
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