William Woods
Aurora,CO
Summary
Proven Senior Utility Technician with a track record of enhancing system efficiency and safety at Denver Water. Leveraged expertise in water treatment and pump maintenance alongside exceptional problem-solving abilities to drive regulatory compliance and continuous improvement. Skilled in multitasking and reliability, consistently delivering high-quality customer service and operational enhancements.
Experienced with utility system maintenance, ensuring optimal functionality and safety. Utilizes diagnostic tools to identify and resolve issues effectively. Knowledge of industry standards and best practices in maintaining utility infrastructure.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Utility Technician
Denver Water
03.2022 - Current
- Maintained a safe working environment for staff members through adherence to workplace safety protocols during all tasks related to utilities management.
- Monitored system operations to improve effectiveness, efficiency and regulatory compliance.
- Ensured compliance with industry regulations, maintaining accurate records of all maintenance and repair activities.
- Promoted a culture of continuous improvement within the utilities department by sharing best practices, learning from past mistakes, and implementing new technologies to enhance overall performance.
- Managed inventory of tools, parts, and supplies to guarantee uninterrupted workflow in the utilities division.
- Provided excellent customer service by addressing concerns from clients regarding their utility services promptly and professionally.
- Fulfilled work orders to cut on and cut off service.
- Updated technical knowledge continuously through participation in relevant workshops, conferences, or certifications programs specific to the Utility Technician profession.
- Planned and performed preventive maintenance on engines, motors, pumps, controls and chemical feed systems.
- Checked for leaks or damage to identify and report potential issues affecting service quality or billing accuracy.
Cashier
Safeway
04.2020 - 08.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Processed refunds and exchanges in accordance with company policy.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Worked with floor team and managers to meet wide range of customer needs.
- Learned duties for various positions and provided backup at key times.
- Used POS system to enter orders, process payments and issue receipts.
- Performed cash, card, and check transactions to complete customer purchases.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Improved efficiency, organized checkout area for optimal workflow.
Take Out Specialist
P. F. Changs
07.2020 - 02.2021
- Entered orders in electronic system, drove to customer addresses to deliver food and beverages in person and processed cash and card payments on location.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Reviewed orders to determine appropriate delivery inclusions such as utensil type and quantity, napkins, straws, and promotional coupons.
- Increased drink, appetizers, entree, and dessert orders by suggestively selling daily specials or popular items.
- Washed hands regularly throughout shift to comply with safety and sanitation protocol.
- Maintained a professional demeanor under pressure, effectively handling high-stress situations during peak hours or unexpected rushes.
- Transacted food and drink orders at POS in person and by phone.
- Maintained a clean and sanitary workspace, adhering to food safety guidelines and regulations.
- Kept take-out area well-stocked to facilitate speedy service.
- Maintained neat and organized work areas to comply with food handling and safety regulations.
- Handled cash transactions accurately, maintaining organized records of daily sales and receipts.
- Greeted and acknowledged guests and delivery drivers to foster highest level of service.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Leveraged hand-held trays and buffet carts to serve food and beverage items to guests.
- Verified prepared food met standards for quality and quantity before serving to customers.
Education
High School Diploma -
Eaglecrest High School
5100 S Picadilly St, Aurora, CO 8001507-2019
Skills
- Water treatment
- Lockout and tagout procedures
- Site assessment
- Gas detection
- Pump maintenance
- Data collection and analysis
- Problem-solving abilities
- Multitasking
- Reliability
- Basic computer skills
- Detail Oriented
- Commercial driving
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Colorado Commercial Driver's License
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Utility Technician
Denver Water
03.2022 - Current
Take Out Specialist
P. F. Changs
07.2020 - 02.2021
Cashier
Safeway
04.2020 - 08.2022
- Colorado Commercial Driver's License
High School Diploma -
Eaglecrest High School
Quote
Much unhappiness has come into the world because of bewilderment and things left unsaid.
Fyodor Dostoevsky
Languages
English
Native or Bilingual
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementPaid time offWork from home optionHealthcare benefitsPersonal development programsWork-life balanceSimilar Profiles
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