William Wormwood
Old Orchard Beach,ME
Summary
Motivated professional transitioning from healthcare to the jewelry industry, bringing 5+ years of customer/patient-facing experience, exceptional attention to detail, and a strong commitment to delivering premium service. Skilled in handling sensitive information, resolving concerns calmly, and guiding customers through high-value decisions. Passionate about jewelry design, craftsmanship, and helping people. I am inspired personal experience and a growing knowledge materials, styles, and trends. Eager to contribute to a team that values quality, trust, and memorable client experiences, while continuing to build expertise in fine jewelry.
Overview
6
6
years of professional experience
Work History
Medical Assistant
InterMed
Portland, ME
10.2023 - Current
- Provided high-quality customer service to patients, ensuring comfort, clear communication, and a positive experience.
- Coordinated busy schedules, managed phone calls, and triaged patient needs efficiently in a fast-paced environment.
- Accurately documented medical information and managed confidential records while maintaining HIPAA compliance.
- Performed precise clinical tasks (citals, point-of-care testing, specimen handling, medication prep, injections) with a strong attention to detail.
- Supported multiple physicians simultaneously, adapting quickly to changing priorities, and high volumes.
- Educated patients on instructions, services, and next steps, using clear and passionate communication.
- Resolved patient concerns and problem-solved on the spot to maintain trust and smooth operations.
- Managed check-in/check-out, prior authorizations, and insurance coordination with accuracy and discretion.
- Utilized EMR systems and communication platforms for efficient workflow documentation.
Optician
Pro Vision Center
South Portland, Maine
07.2019 - 10.2023
- Assisted customers in selecting eyewear based on style preferences, lifestyle needs, and facial features.
- Educated clients on lens options, coatings, materials, and pricing to support confident purchasing decisions.
- Performed precise measurements (pupillary distance, segment height, frame adjustments) to ensure proper fit, comfort, and vision.
- Provided exceptional customer service, handling phone calls, questions, complaints, and warranty issues professionally.
- Communicated clearly with patients, doctors' offices, and lab staff to coordinate accurate prescription orders.
- Maintained product knowledge of designer and luxury brands, frame styles, and new technology to guide recommendations.
- Managed high-value eyewear transactions with accuracy, including insurance billing, and point-of-sale systems.
- Adjusted and repaired frames using specialized tools, while protecting delicate, high-cost products.
- Kept displays organized and visually appealing to enhance customer browsing and sales.
- Supported daily operations such as inventory checks, ordering, and documentation.
Education
Medical Assisting
Southern Maine Community College
South Portland, ME11-2024
High School Diploma -
Thornton Academy
Saco, ME05-2018
Skills
- Customer and patient relationship management
- Attention to detail
- Effective, trust-building communication
- Precise coordination and measuring
- Effective product education and guidance
- Multitasking in high-volume settings
- Experience with delicate, expensive products and repairs
Timeline
Medical Assistant
InterMed
10.2023 - Current
Optician
Pro Vision Center
07.2019 - 10.2023
Medical Assisting
Southern Maine Community College
High School Diploma -
Thornton Academy