William Wright

• Planned and cased mail in sequence of delivery for designated route.
• Collected mail from letter boxes on specific route both on foot and by vehicle.
• Directly interacted with customers to deliver mail, packages and ordered goods.
• Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
• Greeted customers and answered questions regarding mail pick up times, postal regulations and delivery costs.

• Developed lesson plans and adapted curriculum to meet individual needs of students.
• Used effective teaching techniques and learning strategies in translating lesson plans into productive student learning experiences.
• Employed diverse teaching approaches to help students of all abilities understand material.
• Taught students the principles and concepts of developing a business plan for their culminating assignment.

Additionally, taught a light introduction to Project Management as well during the first semester.

• Guided Special Education Students in development of skills and cognitive behavioral therapy techniques.
• Documented student information, treatment plans and classroom responses.
• Tracked progress according to goals for interventions.
• Provided tools for students and families to communicate better and negotiate issues for improved family relationships.

• Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
• Upheld classroom routines to support student environments and maintain consistent schedules.
• Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
• Kept students on-task with proactive behavior modification and positive reinforcement strategies.

• Promoted the benefits of all natural and organic meats and vegetables through shows, mail-order, telephone, and canvassing campaigns.
• Increased sales by offering advice on purchases and promoting additional products.
• Achieved monthly sales goals by enrolling new clients.

• Started Savvy Enterprises for the expressed purpose of marketing and selling air purifiers to home owners and motels/hotels. Sold many units to home owners and locally owned hotels. Developed a new market selling units to pet stores.

• Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
• Discussed key promotion details of Migraine disease state by introducing our new Migraine product. Exceeded sales goals, and reduced competitor's share by 42%.
• Used consultative sales approach to understand and meet customer needs. Converted Urologists to the Merck Prostate product and held 80% Market share in my territory.

• Facilitated upselling by cultivating productive relationships with clients through lunch and learn presentations with doctors' office staff, hospital pharmacy and clinical center management.
• Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Grew overall business by 40%. Successfully positioned Merck Cardiovascular products from last place to preferred status on the formulary in 3 years through effective selling.
• Improved business with "no see" Cardiologist by 50%.

• Challenged traditional production planning and scheduling methods to increase efficiency and elevate operations to best in class.
• Recruited and trained project team to recognize defects in the system and guide team members to initiate and implement corrective actions.
• Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency

• Collaborated with upper management to implement continuous improvements and exceed team goals.
• Performed root-cause analysis on data-related system problems to recommend or execute corrective action.
• Assessed large datasets, drew valid inferences and prepared insights in narrative or visual forms.

• Cross-trained existing employees to maximize team agility and performance.
• Directed 32 exempt and union employees in all planning, scheduling, and formulary maintenance activities. Managed labor, burden, operational budget and met profit plan goals.
• Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
• Monitored and supported progress of plant production orders by managing shop capacity and loading functions at several facilities.

• Worked with Production Planners and Schedulers to understand supply needs and bring inventories within desired levels.
• Created production schedules to forecast inventory for future supply and demand fluctuations and prevented material shortages and production downtime.
• Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.

• Created Sample plans based on marketing requirements. Used estimates to calculate production requirements over a two to four month horizon.
• Coordinated meetings with Industrial Engineering, Finance, Graphic Services and Marketing to smooth the development of new sample products to ensure on-time delivery to the field.
• Developed, released and monitored daily schedules to foster on-time completion of sample finished products on the packaging floor.
• Presented updated order and production status reports to sales staff and management every week.
• Planned and Scheduled the manufacture and packaging of all of Merck's Fluid and Ointment. Analyzed workload and provided periodic workload projects to Manufacturing to help them smooth their overall workload and avoid layoffs.

• Assisted Production Planners by using hot sheets (converted to Spreadsheets) to direct Manufacturing and Packaging Schedulers on which products to schedule to replenish low inventory products.
• Monitored supporting departments such as Graphic Services to move the printing to the packaging floor in the proper sequence and guided the Pharmaceutical Lab on which products to set up for testing.

• Educated workers about proper safety procedures to prevent accidents and injuries.
• Trained Checkers and Fork Truck Drivers to calculate weights and prepare orders for international shipments and DD250 government orders.
• Coordinated supervisory assignments to ensure efficient utilization of all union job classifications.
• Managed every team members' role to offer skilled backup during shortages and high-volume periods.
• Delivered superior customer service in every interaction and skillfully resolved conflicts.
• Introduced Cargotainers that eliminated the need for multiple small packers for international shipments which cut cost by 66%.

• Supervised Fork Truck Drivers and Checkers in order picking and staging orders for shipment to Merck distribution branches, large pharmacy chains, and various middle level distributors.
• Coordinated with other supervisors within facility to manage operations between departments.
• Maintained employee schedules to cover weekday, evening and weekend shifts.

• Communicated with production team members about quality issues.
• Performed visual inspections and non-destructive tests where appropriate.
• Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
• Evaluated components and final products against quality standards and manufacturing specifications.
• Monitored performance and generated reports detailing quality of product and defect rates.