WILLIAM W. ROWAN V
RICHMOND
Summary
Recent Economics graduate with an established work background in customer service and fast-paced problem solving.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Equipped with a willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
Work History
Rideshare
Uber
07.2018 - Current
- Provide outstanding customer service, maintaining a 4.99 driver rating over several years.
- Monitor ride patterns and feedback to enhance efficiency and reduce wait times.
- Analyze rider feedback and data to optimize routes, improving ride efficiency.
- Develop a personalized engagement strategy, boosting repeat usage and brand loyalty.
Overnight Stocker
Kroger
02.2017 - 02.2018
- Dramatically improved logistic outcomes by properly evaluating inventory.
- Navigated a fast-paced working environment with ease.
- Efficiently worked four different grocery departments on a rotating basis.
- Transitioned between individual and team tasks in order to achieve store goals.
Education
Bachelor's of Science - Economics, Minor in History
Virginia Commonwealth University
Richmond, Virginia05.2025
Skills
- Service Excellence
- Customer Engagement
- Strong Verbal and Written Communication Skills
- Trend Analysis, Data Analysis
- Microsoft Suite Experience
- Attention to detail
- Flexible and adaptable
- Critical thinking
- Calm under pressure
- Active listening
- Organization and time management
Timeline
Rideshare
Uber
07.2018 - Current
Overnight Stocker
Kroger
02.2017 - 02.2018
Bachelor's of Science - Economics, Minor in History
Virginia Commonwealth University
Similar Profiles
Leonardo De Castro SilvaLeonardo De Castro Silva
Independent Driver Partner at UberIndependent Driver Partner at Uber
Rob Keith BanlaygasRob Keith Banlaygas
UBER Driver at UberUBER Driver at Uber
Toghrul MammadzadaToghrul Mammadzada
Taxi Driver at UberTaxi Driver at Uber
Colton ForbisColton Forbis
Driver at UberDriver at Uber
Bradley HallBradley Hall
Independant Filmmaker at Thanks Dad ProductionsIndependant Filmmaker at Thanks Dad Productions