William Wylie
Temple Hills,MD
Summary
Strategic professional with strong background in crisis intervention and management. Skillfully builds support networks comprised of diverse healthcare providers and businesses, supporting community needs. Works with leaders and law enforcement to address health and safety issues. Expertly manages database software and systems and provides superior support for diverse needs. Knowledgeable about student information, & Healthcare management systems and best practices.
Overview
12
12
years of professional experience
Work History
Registrar
District of Columbia Public Schools
12.2023 - Current
- Coordinates assigned programs and/or activities, such as student enrollment, registration and attendance issues activities, substitutes, and travel/accommodations for the purpose of delivering services in conformance to established guidelines.
- Evaluates situations (e.g., involving staff, students, parents, the public, etc.) for the purpose of taking appropriate action and/or directing to appropriate personnel for resolution.
- Informs administrators and/or counselors of possible student credit deficiencies and/or unusual placements for the purpose of ensuring student success.
- Interprets transcripts of incoming students for the purpose of ensuring their conformance with district grading, curriculum, and course credit systems.
- Maintains a variety of files, documents, and student records (e.g., grades, transcripts, immunization dates, enrollment and residency forms, etc.) for the purpose of documenting and/or providing reliable information relative to student records.
- Performs enrollment activities for the purpose of ensuring compliance with financial, legal, state, or federal requirements.
- Collects and reviews enrollment related documentation, including but not limited to residency supporting documentation and withdrawal documentation.
- Attends regularly scheduled trainings for enrollment-related system access.
- Assists families with understanding and completing the enrollment process to fidelity.
- Participates in student recruitment and retention efforts, including but not limited to marketing and outreach.
- Proactively communicates with parents, students, and central office for the purpose of coordinating processes and resolving issues regarding enrollment.
- Researches discrepancies of enrollment information and/or documentation for the purpose of ensuring accuracy of enrollment data before final processing and reporting.
- Serves as school-level support for the annual Enrollment Audit.
- Prepares documents (e.g., student lists, transcripts, graduation/dropout reports, course enrollment, programs, bulletins, reports, memoranda, letters, etc.) for the purpose of documenting activities, providing written reference, and/or conveying information.
- Processes requests from students, other districts, colleges/universities, and/or employment agencies (e.g., transcripts, job verification, etc.) for the purpose of providing requested information.
- Responds to inquiries of staff, other educational institutions, the public, parents, and/or students for the purpose of providing information and/or direction.
- Serves as a resource to employees and/or organizations for the purpose of interpreting and conveying appropriate procedures required for district operations.
- Supports assigned school personnel (e.g., answers phones, greets students/parents, oversees students, etc.) for the purpose of ensuring the efficient operation of the site.
Community Support Specialist
Prestige Healthcare
07.2022
- Openly identify as a person who has lived the experience of receiving mental health services.
- Provide expertise and consultation from a mental health consumer perspective to the entire team concerning each client’s unique and subjective experience and perceptions.
- Provide practical help and supports, mentoring, advocacy, coordination, side by side individualized support, problem solving, direct assistance and supervision to help clients obtain the necessities of daily living including medical and dental health care; legal and advocacy services; financial support such as entitlements (SSI, SSDI, veterans’ benefits); housing subsidies; money-management services (e.g. payee services); and transportation.
- Collaborate with the team to promote a positive team culture in which each client’s point of view, experiences, and preferences are recognized, understood, and respected, and in which client self-determination and decision-making in treatment planning are maximized and supported.
- Collaborate with the team to ensure the protection of client’s rights in order to help clients improve their knowledge of client rights and grievance or complaint procedures.
- Increase awareness of and support client participation in consumer self-help programs, culturally specific services and consumer advocacy organizations that promote recovery.
- Provide triage and supports for individuals who present at Prestige without an appointment, as needed.
- Assist in the provision of ongoing assessment of clients’ mental illness symptoms and clients’ response to treatment. Suggest appropriate changes in treatment plans to ensure that immediate and appropriate interventions are provided in response to changes in clients’ mental status or behavior which put clients at risk (e.g. suicidally).
- Assist in the provision of direct clinical services to clients on an individual, group and family basis in the office and in community settings to teach symptom-management techniques and promote personal growth and development.
- Provide work-related supportive services, such as assistance securing necessary clothing and grooming supplies, wake up calls, transportation
Call Center Supervisor
DC Health Link
08.2018 - 07.2022
- Reduced turnover, developed staff, monitored call quality, prepared reports, and supervised 40 agents in customer service.
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Trained team members on performance metrics and consumer behavior identification.
- Developed process controls and metrics for daily management of call center.
- Achieved high-quality service levels by continuously monitoring calls and providing constructive feedback to agents.
Account Executive
FOREO
07.2016 - 08.2018
- Executed business strategies, achieved sales goals, managed inventory, and developed client strategies.
Assistant Store Manager
Aveda
08.2012 - 07.2016
- Managed store operations, coached staff, conducted meetings, and ensured compliance with budget.
Receptionist & Member Support
OPTICA
08.2021 - Current
- Responsible for answering switchboard calls, greeting visitors, maintaining voicemail, updating customer records, processing member requests, and assisting with customer service related processes.
Education
No Degree - Mass Communication
Clark Atlanta University
Atlanta, GA05.2027
High School Diploma -
Frederick Douglass High School
Upper Marlboro, MD06.2008
Skills
- Excellent time management
- Ability to multitask and prioritize tasks
- Proficient in Salesforce,MS Office
- Well-developed organizational skills
- Attention to detail
- Great verbal and written communication skills
- Office management
- Project Management
- Payroll
- Interviewing/ Recruitment
- Calendar Management
- Mental health awareness
- De-Escalation Techniques
- Compliance Monitoring
- Cultural Competency
- Conflict Mediation
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Registrar
District of Columbia Public Schools
12.2023 - Current
Community Support Specialist
Prestige Healthcare
07.2022
Receptionist & Member Support
OPTICA
08.2021 - Current
Call Center Supervisor
DC Health Link
08.2018 - 07.2022
Account Executive
FOREO
07.2016 - 08.2018
Assistant Store Manager
Aveda
08.2012 - 07.2016
No Degree - Mass Communication
Clark Atlanta University
High School Diploma -
Frederick Douglass High School
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