William Yard
Wall Township
Summary
Dynamic leader with a proven track record at Starbucks, adept in team development and customer service retention. Excelled in coaching staff to exceed sales goals, enhancing customer satisfaction through outstanding communication and problem-solving skills. Cultivated a loyal client base and significantly improved store performance by implementing quality standards and effective training programs.
Overview
23
23
years of professional experience
Work History
Store Manager
Starbucks
Oakhurst, NJ
07.2017 - 07.2023
- As a training store, developed 12 store managers and trained staff for multiple new store openings.
- Established a welcoming atmosphere to encourage repeat business.
- Motivated staff to achieve store goals for enhanced sales productivity.
- Coached baristas and shift managers in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Resolved customer complaints for improved store reputation and loyalty.
- Analyzed sales trends to adjust inventory orders for improved turnover.
Assistant Manager
Burberry
Tinton Falls, NJ
09.2010 - 06.2017
- Cultivated cohesive team environment by providing clear direction support.
- Created a store Client book focused on customer retention through hand written Thank you cards, follow up on satisfaction with purchases and would contact top clients informing of new arrivals.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Led training initiatives, enhancing employee skills and confidence.
Lead Sales Associate
Ann Taylor
Sea Girt, NJ
08.2000 - 06.2010
- Developed a loyal client base through personalized attention, product knowledge, and exceptional service standards.
- Trained, coached, and mentored new sales associates for work place consistency.
- Delivered excellent customer service for repeat business and referrals.
- Developed and maintained knowledge of current sales and promotions as well as new products and company initiatives.
Education
High School Diploma -
Wall High School
Wall Township, NJSkills
- Customer service and retention
- Problem-solving
- Goals and performance
- Outstanding communication skills
- Team development
- Retail merchandise quality standards
- Partnership building
- Multitasking and organization
- Team leadership and coaching
- Training and mentoring
- Friendly and positive
Timeline
Store Manager
Starbucks
07.2017 - 07.2023
Assistant Manager
Burberry
09.2010 - 06.2017
Lead Sales Associate
Ann Taylor
08.2000 - 06.2010
High School Diploma -
Wall High School