William Yard
Wall Township
Summary
Dynamic leader with a proven track record at Starbucks, adept in team development and customer service retention. Excelled in coaching staff to exceed sales goals, enhancing customer satisfaction through outstanding communication and problem-solving skills. Cultivated a loyal client base and significantly improved store performance by implementing quality standards and effective training programs.
Overview
23
23
years of professional experience
Work History
Store Manager
Starbucks
07.2017 - 07.2023
- As a training store, developed 12 store managers and trained staff for multiple new store openings.
- Established a welcoming atmosphere to encourage repeat business.
- Motivated staff to achieve store goals for enhanced sales productivity.
- Coached baristas and shift managers in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Resolved customer complaints for improved store reputation and loyalty.
- Analyzed sales trends to adjust inventory orders for improved turnover.
Assistant Manager
Burberry
09.2010 - 06.2017
- Cultivated cohesive team environment by providing clear direction support.
- Created a store Client book focused on customer retention through hand written Thank you cards, follow up on satisfaction with purchases and would contact top clients informing of new arrivals.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Led training initiatives, enhancing employee skills and confidence.
Lead Sales Associate
Ann Taylor
08.2000 - 06.2010
- Developed a loyal client base through personalized attention, product knowledge, and exceptional service standards.
- Trained, coached, and mentored new sales associates for work place consistency.
- Delivered excellent customer service for repeat business and referrals.
- Developed and maintained knowledge of current sales and promotions as well as new products and company initiatives.
Education
High School Diploma -
Wall High School
Wall Township, NJSkills
- Customer service and retention
- Problem-solving
- Goals and performance
- Outstanding communication skills
- Team development
- Retail merchandise quality standards
- Partnership building
- Multitasking and organization
- Team leadership and coaching
- Training and mentoring
- Friendly and positive
Timeline
Store Manager
Starbucks
07.2017 - 07.2023
Assistant Manager
Burberry
09.2010 - 06.2017
Lead Sales Associate
Ann Taylor
08.2000 - 06.2010
High School Diploma -
Wall High School
Similar Profiles
Rylie GriffinRylie Griffin
Barista Shift Supervisor at StarbucksBarista Shift Supervisor at Starbucks
Owen KingOwen King
Barista at StarbucksBarista at Starbucks
Janet Flores-AnticonaJanet Flores-Anticona
Barista at StarbucksBarista at Starbucks
Bianca KeatonBianca Keaton
Barista at StarbucksBarista at Starbucks
Victoria WachowiczVictoria Wachowicz
Food Runner at TakaFood Runner at Taka