William Yates
Seminole,FL
Summary
- Licensed pharmacist in Florida and Tennessee with over 20 years of experience in retail pharmacy and 18 years as a pharmacy department manager.
- Outstanding leadership and training skills that serve to manage a high volume pharmacy.
- Lead and direct pharmacy operations to protect patients and meet operational targets.
- Proficient in managing support staff, overseeing inventories and working with patients to provide top-notch support.
- Well-organized, efficient and diligent about preventing errors.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Pharmacy Manager
Walgreens
Pinellas Park, FL
09.2019 - Current
- Manages daily operations of the pharmacy, including staffing, scheduling and inventory control.
- Ensures pharmacy operates in accordance with current state, federal and company policies.
- Performs pharmacist tasks including non-sterile compounding, drug therapy reviews, verification and medication therapy management.
- Develops strong relationships with patients to meet their needs and to ensure a positive patient experience.
- Makes hiring, promotion and performance management decisions. Addresses issues and disciplines store team members, engages with Employee Relations and Human Resources as needed.
- Addresses employee concerns providing leadership and guidance to ensure a positive environment.
Pharmacy Manager
Walgreens
Gray, TN
02.2013 - 08.2019
- Counsels patients and answers their questions regarding usage of medicine, side effects, interactions, contraindications, patient information privacy, generics, therapeutic interchanges, over-the-counter products, and refers to a medical provider as needed to ensure medication is taken properly and health needs addressed.
- Reviews prescriptions for accuracy prior to filling to ensure patient safety.
Pharmacy Manager
Walgreens
Bristol, TN
04.2012 - 02.2013
- Works closely with store manager to maintain day-to-day operations.
- All retail pharmacy manager responsibilities while providing support and positive leadership.
Pharmacy Manager
Walgreens
Decherd, TN
03.2012 - 04.2012
- Supervises and provides guidance to pharmacy technicians in the preparation and distribution of medication orders.
- Administers vaccines to immunize patients against communicable diseases.
Pharmacy Manager
Walgreens
Johnson City, TN
09.2010 - 03.2012
- Compiles monthly reports on sales figures, inventory levels, customer satisfaction scores and other metrics as required by management.
- Resolves customer inquiries concerning their prescriptions, insurance coverage, pricing or other related issues.
Pharmacy Manager
Walgreens
Gray, TN
10.2009 - 09.2010
- Managed daily operations of the pharmacy, including staffing, scheduling and inventory control.
- Supervised and provided guidance to pharmacy technicians in the preparation and distribution of medication orders.
Pharmacy Manager
Walgreens
Bristol, TN
07.2009 - 10.2009
- Maintained high standards for customer service at all times by responding promptly to inquiries and complaints from customers.
- All retail pharmacy manager responsibilities to ensure the pharmacy has a smooth work flow and runs at optimum efficiency.
Pharmacy Manager
Walgreens
Sevierville, TN
01.2007 - 05.2009
- All retail pharmacy manager responsibilities to provide optimal medical support.
- Maintains current knowledge of pharmaceutical products available from various suppliers.
Pharmacist
Walgreens
, TN
05.2004 - 01.2007
- All retail pharmacy manager responsibilities to ensure the pharmacy is running smoothly while providing excellent customer service.
- Reviewed prescriptions for accuracy and completeness prior to dispensing.
Education
Doctor of Pharmacy - Pharmacy
Mercer University
Atlanta05-2004
Bachelor of Science - Pharmacy Arts
Lipscomb University
Nashville, TNSkills
- Directing Retail Pharmacy Operations
- Medication Dispensing And Immunizing
- Outstanding Communication Skills
- Creative Customer Solutions
- Sales Growth
- Retail Pharmacy Procedure Knowledge
Certification
- FL License PS59360
- TN License 22068
- Certified Immunizer
- Certified in non-sterile compounding
- Proficient in Medication Therapy Management
- Certified to Test and Treat
Timeline
Pharmacy Manager
Walgreens
09.2019 - Current
Pharmacy Manager
Walgreens
02.2013 - 08.2019
Pharmacy Manager
Walgreens
04.2012 - 02.2013
Pharmacy Manager
Walgreens
03.2012 - 04.2012
Pharmacy Manager
Walgreens
09.2010 - 03.2012
Pharmacy Manager
Walgreens
10.2009 - 09.2010
Pharmacy Manager
Walgreens
07.2009 - 10.2009
Pharmacy Manager
Walgreens
01.2007 - 05.2009
Pharmacist
Walgreens
05.2004 - 01.2007
Doctor of Pharmacy - Pharmacy
Mercer University
Bachelor of Science - Pharmacy Arts
Lipscomb University
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