Lisa Yeager
Lancaster,PA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
27
27
years of professional experience
Work History
Team Lead
HEYDUDE
Lancaster, PA
02.2024 - Current
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Trained new staff in relevant processes and procedures.
- Developed strategies to increase team productivity and improve customer service levels.
- Delegated tasks appropriately according to individual skill sets.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
- Identified needs of customers promptly and efficiently.
- Monitored operations and reviewed records and metrics to understand company performance.
Team Lead
Crocs
Lancaster, PA
10.2022 - 02.2024
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Developed strategies to increase team productivity and improve customer service levels.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Trained new staff in relevant processes and procedures.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Ensured compliance with company policies and procedures throughout the team.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Motivated staff through positive reinforcement techniques.
- Delegated tasks appropriately according to individual skill sets.
- Delegated daily tasks to team members to optimize group productivity.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Facilitated team meetings to discuss targets, strategies, and address any issues.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
- Identified needs of customers promptly and efficiently.
- Monitored operations and reviewed records and metrics to understand company performance.
- Analyzed key performance indicators to identify effective strategies.
Assistant Manager
Haggar
Lancaster, PA
07.1997 - 08.2022
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Communicated regularly with customers to gain insights into their needs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Recruited and trained new employees to meet job requirements.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Education
Bachelor of Science - Elementary Education
Millersville University of Pennsylvania
Millersville, PA12-1993
Skills
- Performance monitoring
- Work assignment delegation
- Complaint resolution
- Coaching and Mentoring
- Employee Evaluation
- Key Performance Indicators
Timeline
Team Lead
HEYDUDE
02.2024 - Current
Team Lead
Crocs
10.2022 - 02.2024
Assistant Manager
Haggar
07.1997 - 08.2022
Bachelor of Science - Elementary Education
Millersville University of Pennsylvania
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