William Yih

• Planned operations and activities, and led on-campus projects.
• Lead 30+ team volunteers
• Assisting in launching new church campus
• Facilitator for church leadership school and managing leaders
• Stewarding and managing campus budget
• Caring for members and staff through an engagement strategy
• Actively engaging in local communities through events, outreach, and internal resources
• Executed and created events that benefited the community and generated awareness in the city
• Partnered with city officials on service projects and outreach
• Actively listened to people, handled concerns quickly, and escalated major issues to the supervisor.
• Handled people's inquiries and suggestions courteously and professionally.
• Assisted with organizing religious activities and services.
• Supported religious leaders in performing various duties.
• Participated in various outreach programs.
• Attended meetings with religious leaders.
• Provided guidance to members of congregation.
• Educated members of congregation on religious beliefs and practices.
• Provided pastoral counseling to members of congregation.
• Wrote and delivered sermons.
• Collaborated with other religious organizations and agencies.
• De-escalated and resolved conflicts between local peoples and missionary representatives.

• Reviewed admissions applications and evaluated student credentials.
• Explained institution's fee structure, amenities, courses offered and facilities to prospective students and parents.
• Developed and implemented specific recruitment projects and completed routine reports pertaining to recruitment.
• Increased interdepartmental relationships within university to improve student success.

• Recruits new students in the United States with emphasis in California.
• Travel to, from and within assigned recruiting territories, understanding that length of trips may vary.
• Visits high school campuses and college fairs and affiliate association and state youth events.
• Plan, arrange and implements a personal recruitment schedule.
• Advises students and families regarding educational opportunities and options, admission and other requirements, policies and procedures, transfer of credit, and financial assistance, as appropriate.
• Plans, develops, implements, and evaluates programs, special projects
and events, and other initiatives geared to recruiting students within targeted populations and facilitating admission into the undergraduate programs at California Baptist University.
• Analyzes trends in student recruitment and retention programs, and participates in the establishment and implementation of recruitment and retention strategies, resources, policies, and procedures.
• Gives presentations for and in various settings such as on-campus tours, high school visits, group visits, and on campus informational meetings and other public audiences.
• Assists with creating and distributing a range of resource and promotional materials designed for the recruitment and retention of students in targeted groups.
• Reviews individual applications and evaluates candidates for admission eligibility; troubleshoots applications with problems, and oversees and/or coordinates communications with applicants.
• Maintains communication via telephone, correspondence, and/or electronic mail with prospective students through all stages of the recruitment, admission and enrollment process.
• Keep accurate records of recruiting activities and contacts.
• Assist with other student service projects and events as requested.
• Interacts regularly with CBU's enrollment leadership team to develop recruiting strategies and partnership.
• Developed skills in SalesForce CRM

• Supported personal needs of residents dealing with diverse conditions.
• Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
• Facilitated floor meetings to discuss concerns, review complaints, and convey information about policy changes.
• Solved grievances and complaints by collaborating with residents.
• Promoted positive relations between residents and staff.
• Strategized to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident needs.
• Enforced policies and safety standards through building and room rounds.
• Conducted daily welfare checks and coordinated with facility staff to meet resident needs.
• Coordinated activities and events to create safe, positive and inclusive environment.
• Provided crisis management and intervention during emergency situations.
• Responded to student inquiries and concerns, offering support and guidance.
• Mentored and coached students to foster positive relationships and encourage successful academic achievement.
• Facilitated smooth transition of new students into residential program.
• Conducted weekly meetings with students to review goals, address issues and provide support.
• Evaluated student progress to identify areas of improvement and provide feedback.
• Assisted in recruitment and selection of student leaders.
• Supervised student employees and provided feedback on performance.

• Assisted in creating written, video and image content for marketing channels.
• Scheduled social media postings to advertise products and generate site traffic.
• Helped with planning and hosting of marketing events.
• Contributed to mock-ups, email campaigns, and social media content.

• Collaborated with the marketing director and marketing specialist to design and implement various marketing projects and initiatives which led to increased sales revenue and customer base
• Assisted physicians with updating and revamping Healthgradess profiles that helped the company establish strong position in the marketplace

• Maintained and updated monthly health blogs for patient audiences and assisted in marketing and advertising promotional activities (e.g. social media, direct mail, and web)

• Assisted with the development of event strategies and tactical plans to promote the accomplishment of marketing goals.

• Assisted customers with account deposits, withdrawals, payments, and transfers
• Executed adequate account handling and customer service
• Explained and clarified account transactions to members in a highly professional manner

•Executed high-value transactions for clients and delivered excellence

•Collaborated with coworkers on various needs and was flexible in responsibilities

• Interacted with customers by phone, email, or in-person to provide information.
• Analyzed problems and worked with teams to develop solutions.
• Sorted and organized files, spreadsheets, and reports.
• Participated in workshops and presentations related to projects to gain knowledge.

• Attended weekly staff meetings and performed wide range of office duties accordingly
• Developed relationships with transfer leader and helped them to enhance their leadership skills

• Coordinated interactive events to encourage new students to be involved in university activities

• Provided project progress updates and proposed solutions to issues.
• Prepared project presentations and reports to assist senior staff.

• Coordinated with sales and operational teams to verify alignment of marketing initiatives with company goals.
• Developed marketing materials, collaborating with colleagues to maintain consistent brand voice.
• Determined customers' needs and provided brand awareness and recommendations to fulfill requirements.
• Developed and implemented comprehensive marketing strategies to increase brand awareness and customer acquisition.
• Analyzed industry trends and benchmarked competitors to inform marketing strategies.
• Conducted market research and analysis to identify consumer trends and preferences.
• Responded to customer inquiries promptly and professionally to increase customer satisfaction.

• Generated leads for commercial insurance quotes
• Participated in weekly networking groups through Corona Chamber of Commerce
• Researched various businesses to analyze and compare rates with competitors to develop an effective marketing strategy
• Interacted with business owners and developed personal relationships

• Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
• Developed and maintained positive relationships with clients in assigned sales territories.
• Participated in sales calls with direct reports to strengthen customer relationships and uncover possible opportunities for growth.
• Generated detailed sales reports and forecasts to analyze performance and track progress.
• Contacted key accounts regularly and achieved high satisfaction scores by routinely re-assessing needs and resolving conflicts.
• Conducted product demonstrations and presentations to potential clients to capture more sales.

• Developed and maintained excel log and schedules for weekly dental office visits and marketing follow up
• Conducted over 50 calls per week to arrange appointments with dental professionals to generate sales and explore new business opportunities

• Interacted and negotiated with doctors, hygienists, office managers, and receptionist in a highly professional manner
• Participated and conducted demonstrations at the California Dental Association show as an exhibitor

- Demonstrated a degree of understanding of product knowledge and benefits to pitch to clients

• Executed successful promotional events and trade shows.
• Developed sales strategy based on research of consumer buying trends and market conditions.