William Yung

• Used new tax rules and regulations to create and implement program generating over $4 million in gross revenue within Global Trade & Compliance Department
• Met with project stakeholders on regular basis to assess progress and make adjustments
• Facilitated workshops and conducted one-on-one training to educate team members
• Worked with other departments to develop internal tools that enabled us to be proactive in making sure clients were compliant instead of being reactive

• Fielded questions from different types of customers ranging from parents to business owners about how Homeroom's platform works and how it would help them
• Investigated system issues and worked with engineers to implement resolutions to reduce downtime
• Worked with engineers to create in internal tools to streamline processes
• Create SQL queries to grab necessary data for day-to-day use

• Managed day-to-day operations of food purchasing and inventory management for over 300 units with about $400,000 worth of inventory
• Developed accurate forecasting models to anticipate future inventory needs, optimizing purchasing decisions and minimizing stockouts.
• Integrated warehouse operations with existing and new business processes
• Assisted in the planning and execution of physical inventory counts, ensuring accurate record-keeping and minimal disruption to daily operations

• Maintained client relationships and helped with any issues that arose with over 100 units across the United States
• Helped out with day-to day-day operation, managing and tracking production of units and encoded tags, and created operating procedures and troubleshooting guides

• Analyzed support emails for patterns/issues for the engineering team and resolved issues
• Created Help Center content through Desk.com for website and iOS app
• Worked cross-functionally to develop a streamlined process to handle prize claims for SaveUp winners to automate process

• Provided personalized support for each Section 8 client, tailoring solutions based on individual circumstances
• Inspected units to ensure the tenants and landlords were in compliance under Housing and Urban Development's Housing Quality Standards as well as determining income qualification
• Negotiated rental contracts between landlords and prospective tenants

• Walked San Francisco neighborhoods to confirm addresses are correct for map and elist production
• Created permit notification packages which included maps, elists, and cds for contractors, developers, architects, and planners that would then be sent off to the San Francisco Planning Department

• Used knowledge of of occupancy regulations pertaining to HUD Section 42 to review income certification for files of assigned properties in portfolio
• Generated, collected, and tracked appropriate documentation to verify annual income and assets for each household in portfolio
• Completed annual rent calculations using housing database software
• Attended, prepared, and responded to audits for each property
• Trained site staff and was an ongoing resource for their questions on compliance and Yardi

• Entered and maintained waitlist for over 20 properties in company database
• Corresponded with organizations and prospective applicants in affordable housing through email and written communication.
• Coordinated with over 20 property managers and 7 supervisors to fill vacancies with qualified applicants based on income and household size

•Performed data entry for BRIDGE Housing Corporation in Yardi
•Reconciled properties' general ledgers
•Act as Human Resource Generalist for Connetics Corporation

• Planned and executed grand opening of affordable housing complex
• Maintained contact and organize booths for community services at grand opening
• Proposed developable sites for affordable housing with county assessors' website
• Assisted fund developer in marketing and creation of press packets

• Assisted different departments: Admissions', Deans' Office, Registrar's Office, and Outreach
• Provided information for incoming students of available resources
• Provided clerical support, addressing routine, and special requirements.
• Maintained student records