William Zappia
Englewood,FL
Summary
Skilled Armed Security Officer with knowledge of prevention strategies, investigative techniques and detainment procedures. Bringing superior work ethic and skills in observation.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Aluminum Speacialist
Enhanced Aluminum
03.2024 - 08.2025
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
Armed Security Officer
Allied Universal Security Services
04.2022 - 02.2024
- Responded quickly to incidents and assessed active situations for security concerns.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Performed hourly patrols of building areas, parking lots and facility grounds.
- Enforced company policies and procedures consistently across various sites while maintaining professionalism at all times.
- Demonstrated sound judgment under pressure when making critical decisions regarding site safety and threat mitigation measures.
Delivery Coordinator
Lowes Home Improvment
06.2020 - 01.2022
- Maintained detailed records of all shipments, utilizing advanced database software systems for accurate reporting purposes.
- Inspected merchandise for damage and accuracy against order documents.
- Regularly communicated with customers regarding shipment updates and anticipated arrival times, fostering positive relationships built on trust and transparency.
- Consulted with customers about delivery and order preparation requests.
Aluminum Speacialist
Anthony C. Leonard Roofing
01.2019 - 05.2020
- Reduced project completion time by effectively prioritizing tasks and utilizing proper tools and equipment.
- Provided exceptional customer service by addressing concerns promptly, leading to increased client referrals and repeat business.
- Improved client satisfaction with high-quality installations, ensuring adherence to industry standards and safety regulations.
Education
High School Diploma -
Genesis Christian Academy
Englewood FLClass "D" License Security Officer -
Derek Jones Security Academy
Bradenton, FLClass "G" License: State Wide Firearm License -
Derek Jones Security Academy
Bradenton, FLCertified Welder: Welding Technology -
Orange Technical College
Orlando FLSkills
- Security Regulation Enforcement
- Firearms proficiency
- Self defense
- boxing
- kravmaga
- Multiple skill in construction
Certification
- Class "D" Security license
- Class "G" Security license :Statewide Firearm License
- TWIC Card: Government clearance License
- Concealed Weapons license
Timeline
Aluminum Speacialist
Enhanced Aluminum
03.2024 - 08.2025
Armed Security Officer
Allied Universal Security Services
04.2022 - 02.2024
Delivery Coordinator
Lowes Home Improvment
06.2020 - 01.2022
Aluminum Speacialist
Anthony C. Leonard Roofing
01.2019 - 05.2020
High School Diploma -
Genesis Christian Academy
Class "D" License Security Officer -
Derek Jones Security Academy
Class "G" License: State Wide Firearm License -
Derek Jones Security Academy
Certified Welder: Welding Technology -
Orange Technical College
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