WILLIAM ZARATE
Katy,TX
Summary
Talented Branch Manager successful in managing highly effective teams with focus on account service and retention. Detail-oriented financial professional with 15 years of industry experience. Persuasive communicator with proactive approach to resolving account and customer service issues.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Branch Manager
OneMain Financial Inc
Houston, TX
03.2008 - Current
- Managed a 30-million portfolio branch in the Houston region, achieving over 98% customer satisfaction, above company standards.
- Oversaw branch loan origination and approval process for unsecured, vehicle purchases and auto loan refinancing.
- I surpassed sales targets in the Houston district market by 25% each consecutive quarter in previous years and most recently in 2020, 2021, 2022 and 2023.
- I increased business insurance portfolio protection by 30% by creating and implementing a training sales path for team members.
- Ranked as # 1 branch manager (out of 45) based on balanced growth in 2018, thru 2023.
- Empowered and trained Personal Loan Specialists on credit insurance products sales consistent with our company’s values, policies and compliance procedures, while enhancing customer satisfaction experience.
- Developed monthly branch business plan for maximum profitability and effectiveness, resulting in a 25% growth year after year.
- Prepared daily, weekly and monthly reports on sales performance against targets, while creating an outstanding environment-a place where people enjoyed coming to work to achieve branch goals.
Senior Mortgage Consultant
Quadrant Funding LLC
Lynbrook, NY
08.2004 - 03.2008
- Developed expertise in all areas of residential financing, including builder business, portfolio loans, Mortgage Brokers, Conforming, non-Conforming, FHA, VA and commercial loans.
- Developed and delivered informative sales presentations to potential and existing clients, resulting on a additional 30% creation of new business
- Adhered to all federal and state compliance guidelines relative to retail mortgage lending.
- Developed and maintained relationships with local real estate agents.
- Processed challenging loan applications, including first-time borrowers, self-employed applicants and borrowers with problematic credit histories.
- Analyzed applicants' financial status, credit and property evaluations to determine feasibility of granting loans.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
Education
B.B.A - Finance
University of Houston Downtown
Houston, TXCertification: Petroleum Land Management -
University of Houston - Downtown
Houston, TXSkills
- Excels in team leadership
- Multi-tasking ability
- Excellent time management skills
- Strategic planning
- Excellent communication skills
- Client relationship management
- Financial Industry Computer Systems Loan Accountant
- Financing expertise
- Proficient in Microsoft
Languages
Spanish
Native/ Bilingual
Certification
- Notary of Public Certification
Timeline
Branch Manager
OneMain Financial Inc
03.2008 - Current
Senior Mortgage Consultant
Quadrant Funding LLC
08.2004 - 03.2008
B.B.A - Finance
University of Houston Downtown
Certification: Petroleum Land Management -
University of Houston - Downtown
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