William Zhu
Honolulu,HI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Key Holder Supervisor
Vitamin Shoppe
03.2020 - Current
- Enhanced store sales by implementing effective visual merchandising strategies and product placement.
- Streamlined inventory management processes for increased efficiency and reduced stock discrepancies.
- Provided exceptional customer service, resulting in a high level of customer satisfaction and repeat business.
- Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
- Managed daily store operations, including opening and closing procedures, cash handling, and staff scheduling.
- Addressed customer concerns promptly and professionally, leading to improved customer experiences and stronger relationships.
- Trained and mentored new employees.
Pool Attendant
Waikiki Beach Services At The Sheraton Waikiki Hotel
01.2020 - 03.2020
- Enhanced pool safety by enforcing pool rules and regulations diligently.
- Assisted in the maintenance of clean facilities, ensuring a healthy environment for patrons.
- Provided exceptional customer service to all guests, addressing their needs and concerns promptly.
- Collaborated with other staff members to ensure efficient operations and a positive guest experience.
- Provided necessary support for disabled guests, ensuring their comfort and ease of access within the facility.
- Contributed to a welcoming atmosphere by greeting guests warmly upon arrival and departure from the facility.
Events Specialist and Front of House Staff
Sweet Creams LLC
04.2017 - 04.2018
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Fostered relationships with different clients at professional events such as Weddings, Graduations, Birthdays, and Company Events.
Cashier/Front of House Manager
Palisades Drive Inn
06.2014 - 06.2017
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
Bachelor of Arts - Accounting And Business Management
University of Hawaii At Manoa
Honolulu, HI06.2025
Skills
- Promotional Strategies
- Effective Communication
- Attention to Detail
- Decision Making
- Goal Setting
- Analytical Thinking
- Store Operations
- Willing to Learn
- Willing to Teach
- Engaging
- Motivating
Timeline
Key Holder Supervisor
Vitamin Shoppe
03.2020 - Current
Pool Attendant
Waikiki Beach Services At The Sheraton Waikiki Hotel
01.2020 - 03.2020
Events Specialist and Front of House Staff
Sweet Creams LLC
04.2017 - 04.2018
Cashier/Front of House Manager
Palisades Drive Inn
06.2014 - 06.2017
Bachelor of Arts - Accounting And Business Management
University of Hawaii At Manoa
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