William Zischke
Lansing,MI
Summary
Adept at fostering team unity and boosting performance, I significantly enhanced operational efficiency at Kroger through strategic leadership and problem-solving. My expertise in performance management and employee supervision, coupled with a knack for conflict resolution, propelled team productivity and customer satisfaction, showcasing a blend of hard and soft skills vital for dynamic work environments.
Overview
13
13
years of professional experience
Work History
Pick Up Supervisor
Kroger
02.2022 - Current
- Improved team performance by implementing effective training programs.
- Coordinated daily operations for achieving seamless workflow.
- Enhanced employee engagement with regular feedback sessions.
- Resolved conflicts among staff, ensuring a harmonious work environment.
- Developed schedules to optimize productivity and reduce downtime.
- Maintained high standards of customer service, fostering positive client relationships.
- Led team meetings to align objectives and address challenges.
- Supervised staff to ensure adherence to company policies and procedures.
- Streamlined processes for improved efficiency and cost reduction.
- Trained new employees, facilitating smooth onboarding and integration.
- Encouraged professional development by organizing skill-building workshops.
- Monitored performance metrics to identify areas for improvement.
- Promoted a culture of safety, reducing workplace incidents.
- Conducted performance reviews to provide constructive feedback.
- Motivated team members to meet and exceed targets.
- Implemented strategic initiatives for enhancing operational effectiveness.
- Fostered a collaborative team environment, encouraging idea sharing.
- Analyzed data to make informed decisions and drive productivity.
- Managed resources efficiently to achieve project goals.
- Facilitated communication between departments to ensure consistency in operations.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Deli Manager
Kroger
12.2020 - 02.2022
- Managed supply chain functions for deli supplies, ingredients and merchandise.
- Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
- Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Addressed customer concerns promptly and professionally, resolving issues to their satisfaction.
- Trained new team members on deli procedures, ensuring consistency in product quality and service levels.
- Ensured a safe work environment by enforcing strict adherence to health and safety regulations.
- Worked closely with other department managers to improve cross-functional collaboration within the store.
- Collaborated with store management to achieve overall operational goals, contributing to store success.
- Increased deli sales by implementing innovative merchandising and promotional strategies.
- Enhanced customer satisfaction by maintaining high-quality standards for deli products and services.
- Streamlined deli operations through effective scheduling, inventory management, and staff training.
- Observed quality assurance standards to optimize freshness of deli products.
- Controlled inventory costs by carefully managing portion control and reducing waste.
- Created enticing deli displays that showcased featured products and attracted customers to the department.
- Inventoried food products and associated materials on weekly basis.
Line Cook
Golden Corral Buffet and Grill
04.2020 - 12.2020
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Checked food temperature regularly to verify proper cooking and safety.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
Dairy Department Manager
Kroger
09.2016 - 08.2019
- Enhanced customer satisfaction by ensuring a well-stocked and organized dairy department.
- Trained new employees on dairy department procedures, resulting in increased productivity and efficiency.
- Conducted regular audits of department operations, identifying areas for improvement and implementing necessary changes.
- Ensured compliance with local, state, and federal food safety regulations, maintaining a clean and safe working environment at all times.
- Streamlined inventory management for optimal product availability and freshness.
- Fostered a positive work environment by addressing employee concerns promptly and effectively.
- Reduced shrinkage by implementing proper storage techniques and adhering to strict quality control measures.
Grocery Department Manager
Kroger
09.2012 - 08.2019
- Collaborated with other departments to develop cross-merchandising strategies that boosted overall store sales performance.
- Ensured compliance with food safety standards, maintaining high levels of quality control within the department.
- Maximized sales performance with effective inventory management and stock rotation practices.
- Utilized analytical tools such as planograms and endcap displays in order to maximize shelf space efficiency while optimizing visual appeal for customers.
- Collaborated with store management to optimize overall store performance and meet company goals.
- Reduced shrinkage rates by closely monitoring inventory levels and addressing discrepancies promptly.
- Enhanced customer experience by addressing inquiries, resolving issues, and providing exceptional service at all times.
- Led a team of employees, providing ongoing training and development for optimal performance.
- Fostered an inclusive work environment by promoting open communication among team members, celebrating successes, and addressing challenges proactively.
- Managed grocery department operations, ensuring a clean and organized store environment.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
Frozen Food Lead
Kroger
10.2011 - 09.2012
- With meticulous record keeping of incoming shipments ensured accurate inventory counts which aided in reducing shrinkage rates.
- Enhanced customer satisfaction by ensuring product quality and safety through regular inspections and temperature checks.
- Through consistent communication with team members fostered a positive work environment promoting camaraderie and teamwork.
- Established strong vendor relationships that facilitated timely deliveries and increased product availability for customers.
Education
High School Diploma -
St. Johns High School
Saint Johns, MI05-1998
Skills
- Team leadership
- Performance management
- Training programs
- Conflict resolution
- Employee supervision
- Time management
- Communication skills
- Problem solving
- Decision making
- Policy implementation
- Health and safety
- Attention to detail
Timeline
Pick Up Supervisor
Kroger
02.2022 - Current
Deli Manager
Kroger
12.2020 - 02.2022
Line Cook
Golden Corral Buffet and Grill
04.2020 - 12.2020
Dairy Department Manager
Kroger
09.2016 - 08.2019
Grocery Department Manager
Kroger
09.2012 - 08.2019
Frozen Food Lead
Kroger
10.2011 - 09.2012
High School Diploma -
St. Johns High School
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