Summary
Overview
Work History
Education
Skills
Timeline
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William Zolman

Bloomfield Hills,MI

Summary

Analytical, accomplished, professional technology specialist, with many years experience in hobbyist technology repair and troubleshooting Hands on and jack of all trades skillset allow me to jump into new tasks or positions with little onboarding required Years of customer service experience allow me to handle troublesome situations staff are experiencing with little friction

Overview

11
11
years of professional experience

Work History

Technology Specialist

Oxford Community Schools
Oxford, MI
09.2023 - Current
  • Streamlined internal processes through automation, reducing manual workload for staff members.
  • Provided exceptional customer service by troubleshooting technical issues promptly and accurately resolving problems.
  • Collected and analyzed statistics on program data and usage using Excel.
  • Worked with teachers to provide students with lifelong learning and research skills.
  • Tracked loans of media equipment and materials.
  • Notified supervisors when major equipment repairs were needed.
  • Implemented effective change management strategies to facilitate smooth adoption of new systems and processes among users.
  • Ensured smooth execution of Device rollout at the start and end of semester

Technology Specialist/technician

Frisco Public School System
12.2020 - 06.2023
  • Provide technical support during software installation or configuration
  • Maintain computers in classrooms and laboratories and assist students with hardware and software use
  • Use nondisciplinary tools and equipment such as a computer
  • Document students' Chromebooks and checking in/out devices
  • Physically move technology around the campus
  • Repair or replace broken devices

Retail Associate/front

Sprouts Farmers Market Inc, Grocery
02.2014 - 12.2020
  • End "flex", Sprouts Farmers Market
  • Maintained store readiness with smooth completion of opening and closing tasks
  • Served customers by processing returns and exchanges, as well as helping individuals locate desired products
  • Kept service consistent by coordinating breaks and monitoring customer levels, pulling in extra team members
  • To handle overflow
  • Boosted team productivity by keeping front end stocked, clean, and ready for customer demands
  • Enhanced customer satisfaction by enforcing service-oriented policies
  • Assisted with inventory control efforts by arranging cycle counts and identifying potential shrink points
  • Maintained attractive, well-organized displays with regular resets
  • Trained employees to capitalize on all sales and service opportunities with proactive approaches
  • Coordinated regular store cleaning and product resets for optimal appearance
  • Boosted sales through successful advertising campaigns.

Education

Associate of Arts - Digital Forensics

Dallas College
Dallas, Texas

High School Diploma -

Wakeland Highschool
Frisco, Texas

Skills

Proficient in IIQ

Strong Understanding Windows

Great people skills and conflict resolution ability

Timeline

Technology Specialist

Oxford Community Schools
09.2023 - Current

Technology Specialist/technician

Frisco Public School System
12.2020 - 06.2023

Retail Associate/front

Sprouts Farmers Market Inc, Grocery
02.2014 - 12.2020

Associate of Arts - Digital Forensics

Dallas College

High School Diploma -

Wakeland Highschool

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William Zolman