Summary
Overview
Work History
Education
Skills
Timeline
Generic

William Gardner

Arthur
Lyerly,GA

Summary

Summary of Qualification: More than 10 years' experience as an Electronic manufacturing and repair specialist with hands on experience and technical training in supervision of personnel. Troubleshooting, calibration, repair, installation, maintenance and testing of highly complex electronics. Electrical systems. Networking. Computer repair and upgrade. Equipment and components.

Six years of progressive military experience installing. Operating and maintaining various types of wireless network and communication systems.

Performed technical maintenance of complex and sophisticated systems/equipment to component level.

Performed quality assurance/CDI inspections on over 10.000 pieces of electronic equipment.

Scheduling training programs and coordination of activities.

Use technical manuals. Publication. Blueprints, schematics and diagram s to assist in trouble shooting.

Experienced in monitoring and troubleshooting computer-based switching networks.

Work effectively and efficiently under pressure. Comprehensive knowledge of Mobile Subscriber Equipment. Including. LAN. WAN. TCP/IP. Tl, T3. DS3. and Multiplexers.

Recognized for outstanding job performance Familiar with MS Windows 3.1 /98. 2000.ME. XP. MS Word. Excel, Power Point Internet and e-mail.

Department of Defense, Top Secret Security Clearance.

Overview

30
30
years of professional experience

Work History

Site Supervisor

Scdatacom
11.2022 - Current
  • Improved construction project efficiency by effectively managing resources and overseeing site operations.
  • Achieved timely completion of projects by coordinating with contractors and ensuring adherence to schedules.
  • Enhanced site safety by implementing strict safety protocols and conducting regular inspections.
  • Reduced costs for the company through effective budget management and vendor negotiations.
  • Maintained strong client relationships, providing regular updates on project progress and addressing any concerns promptly.
  • Collaborated with architects and engineers to ensure design specifications were met throughout the construction process.
  • Developed comprehensive project plans, outlining tasks, timelines, and resource allocations for successful project execution.
  • Provided clear communication to team members regarding goals, expectations, and individual responsibilities within the project scope.
  • Conducted thorough quality assurance checks on completed work, ensuring compliance with industry standards and client requirements.
  • Managed subcontractors effectively, monitoring performance and offering guidance as needed to ensure alignment with overall project goals.
  • Mentored junior staff members in best practices for construction management, contributing to a skilled workforce within the company.
  • Resolved issues proactively during construction phases by anticipating potential challenges and developing contingency plans accordingly.
  • Improved employee morale through consistent leadership support, fostering a positive working environment conducive to productivity.
  • Facilitated smooth transitions between different stages of construction projects by maintaining open lines of communication among all stakeholders involved in the process.
  • Performed risk assessments throughout the project duration to identify potential hazards or obstacles that could affect progress or success.
  • Oversaw equipment maintenance routines regularly ensuring optimal performance levels across all machinery used onsite.
  • Trained new team members on site policies and procedures.
  • Oversaw personnel safety and efforts at work site.
  • Maintained records and logs of work performed and materials and equipment used.
  • Resolved issues among team members to keep employees on task.
  • Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
  • Provided onsite training to help develop employee skills.
  • Implemented best practices and safe operating procedures.
  • Worked with personnel and managers to meet strict timelines.
  • Supervised material usage and contractor man-hours to keep projects in line with budgetary restrictions.
  • Developed work schedules for team members to maximize shift coverage.
  • Oversaw employee attendance record, and ordered new materials for sites.
  • Prioritized and delegated workload based on available materials.
  • Evaluated team member strengths and assigned tasks based upon expertise and background.
  • Identified and eliminated safety risks through additional training.
  • Delivered reports to construction manager to detail project updates and likely completion dates, noting delays and causes.
  • Liaised with subcontractors regarding work progress.
  • Communicated with stakeholders on job milestones.

Manager-Local Operations

Windstream
09.2019 - 06.2022
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Launched new products and services with thorough market research, leading to increased revenue growth.
  • Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Onboarded new employees with training and new hire documentation.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Improved safety procedures to create safe working conditions for workers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Facilitated successful cross-functional collaborations for completion of key projects, fostering strong working relationships among team members.

Business System Tech

Windstream Communications
09.2011 - 09.2019
  • Installs, maintains, and repairs telecommunication system equipment and services primarily for business customers
  • Handles mostly routine assignments
  • Communicates with customers regarding installation/repair
  • Promotes and sells company products and features based on customers' needs
  • Presents and conducts self in a professional manner; promotes positive company image to public
  • Operates a variety of tools and devices including test equipment
  • Safely operates and maintains clean and organized company service vehicle
  • Completes necessary safety training and adheres to safety standards and regulations
  • Covering for the Lafayette and Summerville group when direct supervisor is on vacation or away
  • Completes necessary safety training and adheres to safety standards and regulations
  • Order items through Winbuy for Lafayette Group for day to day task
  • Work with each tech to ensure any equipment that needs repaired has been sent to repair group
  • Assist with Computer , test equipment issues
  • Work with StrataSync uploading firmware , ensure each techs equipment up to date, and assigned correct for proper inventory.

Lead Tech/Contractor

Ringgold Telephone Company/Alexzander Communicatio
01.2010 - 09.2011
  • Install fiber to the premise, maintains, and repairs telecommunication system equipment and services primarily for residential, and business customers
  • Handles routine assignments
  • Communicates with customers regarding installation/repair
  • Completes necessary safety training and adheres to safety standards and regulations
  • Presents and conducts self in a professional manner; promotes positive company image to the public
  • Operates a variety of tools and devices including test equipment
  • Safely operates and maintains clean and organized vehicle

Supervisor

Teletech Holdings
01.2007 - 03.2010
  • Worked on the startup of CEC project. then moved over to Best Buy. Helped start up Best buy Geek Squad Program
  • Supervise agents to ensure each agent is following proper protocol and ensure Quality control
  • Keep agent up to date on any current changes. repair any and all KRONOS Time clock issues. one on one coaching sessions. trouble shooting Agents system issues. Issue corrective as needed. and reward as well when earned. Set plans and goals
  • Worked with Teletech on covert ops project
  • Keep up with schedule changes. RTO request. issues that may arise to include Tech times for agents. check agent metrics daily
  • Realigned workflows with changing business demands by evaluating processes and employee strengths
  • Established and enforced clear goals to keep all employees on same level and working collaboratively
  • Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules
  • Identified and corrected performance and personnel issues negatively impacting team and business operations
  • Determined efficient work schedules for team on 8 hour basis to keep project moving and each shift properly staffed
  • Performed scheduled and surprise inspections of work sites in order to gauge technician skill and performance in field
  • Supervised successful team of 32 Covert Ops by conveying project information consistently, quickly resolving issues and delivering constructive feedback
  • Assessed employees' strengths and delegated tasks based upon expertise and knowledge, which increased workflows by 100 %

Low-voltage/electrical Installer/contractor

Power Plus Electrical Contracting
01.2003 - 03.2006
  • Install cat 3. Se. 6e. RG6. RG 11. RG59 and Fiber optics
  • Installing phone. data and fire alarm systems
  • Installing 120.220, 480 ac power to various type equipment also including 12 and 24 voltage de systems
  • Installation of fuse panels. switch gears. relays and inline resistors
  • Computer repair and up keep
  • Enhanced electrical installation quality by adhering to safety protocols and industry standards.
  • Maintained up-to-date knowledge on industry advancements, implementing new techniques for improved results.

Supervisor

Urban Media
04.2001 - 03.2003
  • Experienced in building cabinets starting from the ground up this includes installing power. access node express, RS-8000 switches and to include various types of switch equipment. Cisco 3700. 7200 routers
  • Performed wire wrapping of DSX-MODS. am phial connectors Tl. T3 and DS3 Modes Ensuring proper working conditions and lay out for equipment including test and turn-up
  • Repair and ensure all computers and test equipment working properly in my office
  • Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules
  • Coordinated with internal departments to maximize operational efficiency across production and administrative areas
  • Inspected incoming supplies to verify conformance with materials specifications and quality standards
  • Monitored manufacturing variances to achieve quality improvement while resolving product process and equipment problems
  • Developed positional rotation to support continuous improvement and operator development
  • Monitored equipment efficiency, checked materials supplies and coordinated manpower requirements to meet expected demand
  • Coordinated day-to-day and long-term activities within various business platforms
  • Identified and corrected performance and personnel issues negatively impacting team and business operations

Multichannel Communication Equipment Operator/Supervisor

United States Army
12.1994 - 04.2001
  • Performed installation. alignment and adjustment of telecommunication equipment
  • Coordinated with associated system and network operators, to ensure proper installation
  • Experienced in installing and testing CX-11230 data cables. antenna coaxial cables, WF-16 telephone wire. AC/DC power cables. and RF data cables
  • Provided secured and unsecured telephone support to subscribers
  • Implemented standard test procedures to resolve defects immediately
  • Installed UHF, VHF. and SHF antenna systems
  • Supervised operation. installation and maintenance of Multichannel Telecommunications systems
  • Inspected critiqued and counseled personnel on work productivity

Education

Some College (No Degree) - Computer Science/ IT Management

A-Xis College University of Phoenix
Phoenix, AZ

CERT - VIDEO MANAGEMENT SYSTEMS

Pelco
Fresno, CA
01.2023

GTE Multichannel Transmission Systems Operator Course. Fort Gordon. GA. -

US ARMY FORT GORDON
Augusta, GA
1995

Diploma -

U.S. Army Signal School
Fort Gordon
01.1995

High School Diploma -

Chattooga High School
Summerville, GA
05.1994

Skills

  • RF COMMUNICAT ION Digital Circuits
    AC/DC Circuits
    Amplifiers
    Schematics diagrams
  • POWER SUPPLIES
  • TRANSISTORS
  • READING OF BL UEPRJNTS
  • Digital Circuits
  • AC/DC Circuits
  • Amplifiers
  • Schematics diagrams
  • Multi meters Pulse generators Fluke testers Management
  • Pulse Generators
  • Fluke Testers
  • Operations Management
  • Safety Management
  • Inventory procurement
  • Subcontractor Management
  • Site coordination
  • Quality Assurance
  • Safety assessment
  • Project Oversight
  • Safety awareness
  • Team Supervision
  • Field Inspection
  • Site Safety
  • Technical knowledge
  • Hand and Power Tool Operation
  • Blueprint Reading
  • Work Monitoring
  • Decision-Making
  • Assignment Delegation
  • Worker Supervision
  • Employee Training
  • Team Leadership
  • Equipment Operation
  • Multitasking
  • Goal Setting
  • Following Instructions
  • Problem-solving abilities
  • OSHA Compliance
  • Time management abilities
  • Effective Communication
  • Bicsi Course
  • Pelco
  • Milestone

Timeline

Site Supervisor

Scdatacom
11.2022 - Current

Manager-Local Operations

Windstream
09.2019 - 06.2022

Business System Tech

Windstream Communications
09.2011 - 09.2019

Lead Tech/Contractor

Ringgold Telephone Company/Alexzander Communicatio
01.2010 - 09.2011

Supervisor

Teletech Holdings
01.2007 - 03.2010

Low-voltage/electrical Installer/contractor

Power Plus Electrical Contracting
01.2003 - 03.2006

Supervisor

Urban Media
04.2001 - 03.2003

Multichannel Communication Equipment Operator/Supervisor

United States Army
12.1994 - 04.2001

Some College (No Degree) - Computer Science/ IT Management

A-Xis College University of Phoenix

CERT - VIDEO MANAGEMENT SYSTEMS

Pelco

GTE Multichannel Transmission Systems Operator Course. Fort Gordon. GA. -

US ARMY FORT GORDON

Diploma -

U.S. Army Signal School

High School Diploma -

Chattooga High School

Similar Profiles

CREATE PROFILE
William GardnerArthur