WILLIAM A. HARDY
Carrollton,TX
Summary
SENIOR BUSINESS DEVELOPMENT AND OPERATIONS LEADER A principle-driven leader with a proven track record of driving sales, profits and results through the development, empowerment and motivation of people. Successful in many different arenas as a result of listening to and providing “line of sight” to the customer for all levels of the organizations, strong team leadership skills and coaching expertise. Known for a positive, high-energy collaborative coaching style that encourages robust dialogue, risk taking and emphasis on team success. Organizational success derived by providing broad-based strategic direction supported by well-developed tactical plans. Committed to exceeding customer expectations and passionate about talent management, employee development and recognition.
Overview
27
27
years of professional experience
Work History
Multi-Unit Operations Manager
- Dallas –Ft
- Worth Profit Center - 22 restaurants $41.7MM in sales
- Improved the operational execution and profitability of the profit center through the application of several innovative people development and performance recognition programs
- Implemented a food cost control program
- Management team consisted of 4 area supervisors, 1 training supervisor and 1 marketing coordinator
- Significant Accomplishments:
- Promoted 2 Area Supervisors to Regional Positions and 5 Restaurant Managers to Area Supervisors
- Improved sales by $2.1MM
- Increased profit by $767K
- Decreased food cost by 47%
Field Service Manager
- Managed 4 field service consultants and a total of 125 owner/operator restaurants with total revenue of $180MM
- Supported the Franchisees by helping them improve operations, execute marketing plans and implement people systems
- Made qualifying decisions on operators’ ability to grow their franchises and make termination decisions on under-performing operators.
Field Service Consultant, Restaurant Manager
McDonald's
Operations Manager
Target Stores Inc
- Managed 8 Supervisors and 300 hourly team mates for the shipping and processing departments
- Significant Accomplishments:
- Developed and implemented a performance management program based on positive recognition and behavior based management = Improved productivity by 18%; increased cartons loaded/trailer 235
- Created management training and selection programs that identified and trained hourly teammates to become management
- Made budget (only department in 10 years)/Improved department’s performance from worst to third
Division Director of Operations
McDonald's
- Drove Operational results for 7 regions, approximately 1100 owner/operators and 4200 restaurants in the West Division resulting in average sales increases of $220K per restaurant
- Implemented and trained owner/operator organizations on new procedures and new products introduction (Premium Chicken Sandwiches, Chicken Selects, Dessert Centers, Premium Salads) resulting in an average cash flow increases of $60K
- Executed new operations procedures that helped improve drive-thru speed, streamline procedures and improved restaurant functionality
- Chaired several major initiatives aimed at improving restaurant productivity: adoption of 24 hour operations, reducing extraneous products back to a core menu and program/operations training at a regional level.
Remarketing Supervisor
Ally Financial
01.2016 - Current
- Manager of 3 teams for Ally financed Lease vehicles at End of Term; main responsibility Customer Service, Post Maturity and Customer Notification
- Provided lease extensions, reclaimed and resold $400MM worth of vehicles
- Coach, lead and develop my team on all systems, related processes and governmental/ regulatory issues.
Regional Manager
Interstate Batteries
01.2012 - 01.2014
- Tasked with building out a franchisee network and creating a viable Retail Store System.
- Planned, created, tested and deployed Strategic Sales plans and systems focused on Commercial Sales. Increased commercial sales results by 27%. Improved store profitability by 14.8%.
- Developed advertising and local store marketing plans
- Developed People Management systems, marketing plans and Price/Profitability strategies
Vice President - National Business Development
Triune Corporation
01.2009 - 01.2012
- Evaluation of restaurant groups for acquisition
- Developed financing sources and lending partners
- Created building design parameters to help restaurateurs run better operations and improve in-store dining experiences through cutting edge designs and décor packages.
Multi-Unit Director of Operations
McDonald’s Corporation
01.2001 - 01.2008
- Direct responsibility for sales and operations for company owned restaurants in Texas and Oklahoma (102 restaurants) with $205.7MM in sales, P&L budget $21.5MM
- Exceeded all profit and cash flow targets
- Developed and promoted 1 Operations Manager
- Implemented Human Resource practices that led to 22% higher retention scores and a 14% improvement in employee satisfaction metrics
- Designed local Store Marketing programs
- Significant Accomplishments:
- Grew sales by 11.3%;Increased Profit 16.8%
- Successfully acquired and transitioned 2 franchisee owned markets (Tyler and Lubbock - 25 restaurants)
- Developed several cost saving/time improvement tools adopted by the division
Director of Customer Logistics
Nabisco
01.1997 - 01.2001
- Area of responsibility included Southern California and Las Vegas
- Managed five branches with a total of $227 million in sales, 12.1 million cases and a $17.8 million P&L budget
- Staff of five direct reports
- Responsible for warehouse, delivery, order management, financial control and billing in a DSD environment for all Nabisco products
- Developed and implemented cost abatement plans, best method processes, productivity enhancements and forecasting strategies
- Significant Accomplishments:
- Developed 3 delivery best methods processes that were used across the country
- Reduced regional operating costs by $800K over 3 year timeframe
- Implemented a performance management culture in a union work group
- Led the country in sales and growth for 3 of 4 years
Education
Bachelor of Science Degree - Biology
Clark-Atlanta University
Skills
- Multi-Unit Management
- Operations Leadership
- Project Management
- Sales/Account Management
- Conflict Resolution
- Franchisee Business Development
- B2B Sales
- P & L Responsibility
- 6 Sigma Process Control
- Business Growth Initiatives
- Developing Business Strategy
- Coaching and Mentoring
Timeline
Remarketing Supervisor
Ally Financial
01.2016 - Current
Regional Manager
Interstate Batteries
01.2012 - 01.2014
Vice President - National Business Development
Triune Corporation
01.2009 - 01.2012
Multi-Unit Director of Operations
McDonald’s Corporation
01.2001 - 01.2008
Director of Customer Logistics
Nabisco
01.1997 - 01.2001
Bachelor of Science Degree - Biology
Clark-Atlanta University
Multi-Unit Operations Manager
Field Service Manager
Field Service Consultant, Restaurant Manager
McDonald's
Operations Manager
Target Stores Inc
Division Director of Operations
McDonald's
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