WILLIAM A. MANN
Overland Park,KS
Summary
Versatile Senior Manager skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. History of cultivating an open culture with free exchange of information. Pursuing new professional challenges with a growth-oriented company.
Overview
18
18
years of professional experience
Work History
Market Facing Underwriting Manager
Zurich Direct Markets
01.2019 - Current
- Currently manage a team of six underwriters and oversee a renewal portfolio of approximately $77,300,000
- Work closely with executive leadership during strategic planning cycles and profitability reviews
- Work closely with internal actuarial and technical partners for portfolio and rate reviews
- Lead manager for internal and external market conduct examinations
- Built and maintained strong internal and market facing relationships.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Provided strong leadership to enhance team productivity and morale.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
Market Facing Underwriter III
Zurich Direct Markets
01.2018 - 01.2019
- Maintained large account portfolio of approximately $22,000,000 consisting of national South and Eastern territories
- Worked closely with two national account managers to maintain profitable renewal portfolio and write new business
- Other responsibilities included several internal task transfer projects, Task Team Challenge 2020, Unicover VII endorsement SME (subject matter expert), Overland Park Mentoring Program.
- Documented underwriting decisions and provided evidence of compliance with applicable regulations.
- Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.
- Developed strong relationships with brokers, leading to a higher volume of quality submissions and successful new business applications.
- Reduced company losses by identifying potential risks and recommending appropriate mitigating measures.
- Assisted in developing training materials used to educate new hires on essential job functions, contributing to their successful onboarding and integration into the team.
- Mentored junior underwriters, providing guidance on best practices and improving overall team performance.
Market Facing Underwriting Manager
Zurich Direct Markets
01.2017 - 01.2018
- Supervised seven underwriters who managed portfolio of approximately $50,000,000 in premium for the Pacific division working closely with direct sales and agency partners on renewals and acquisition of new business
- Actively involved in the department and work closely with processing, rating, and sales to achieve results.
- Ensured efficient workflow management by establishing clear priorities and monitoring progress regularly.
- Improved underwriting performance by streamlining processes and implementing best practices.
- Conducted regular performance reviews for team members, fostering professional growth and promoting a culture of continuous improvement.
- Reduced loss ratios while maintaining competitive rates through diligent risk selection and adherence to company guidelines.
Underwriter II
Zurich Direct Markets
01.2014 - 01.2017
- Maintained and underwrote approximately 13.3 million in premium for Philadelphia Regional Office working closely with 5 account executives on renewals and acquisition of new business
- Other responsibilities included Agency Lead for the East, Mentor in GRAD program, Endorsement SME for Unicover Transformation, EPLI Co-SME for Unicover Transformation, Small Bet's Team, and one of four Large Account underwriters.
- Documented underwriting decisions and provided evidence of compliance with applicable regulations.
- Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.
- Reduced company losses by identifying potential risks and recommending appropriate mitigating measures.
Commercial Underwriter
ARA Insurance
01.2012 - 01.2014
- Responsible for underwriting of 15 agencies including several large, premium accounts
- Gained extensive E&S underwriting experience for Florida.
- Conducted comprehensive risk assessments for prospective clients, determining eligibility for insurance products based on established criteria.
- Contributed to company growth by maintaining strong relationships with brokers, ensuring a steady flow of new business opportunities.
Claims Manager
ARA Insurance
01.2011 - 01.2012
- Responsible for supervision of staff involved in processing claims and developing statistical reports to track claims history and company performance
- Authored weekly online article entitled, “Risk Happens”
- Personally monitored and serviced over 600 open claims.
- Streamlined communication between adjusters and clients, expediting claim resolution times.
- Enhanced customer satisfaction with timely and accurate claims resolutions.
- Implemented quality assurance measures, monitoring staff performance and providing constructive feedback for continuous improvement efforts.
- Handled claims consistent with client and corporate policies, procedures, best practices and regulations.
- Documented and communicated timely claims information while supporting accurate outcomes.
- Improved claims processing efficiency by implementing streamlined workflow procedures.
Claims Representative - Casualty
Farmers Insurance
01.2010 - 06.2011
- Encouraged team focused approach to managing large inventory of general liability auto claims
- This process insured superior customer service and efficient resolution of most claims.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
Agent
State Farm Insurance
09.2008 - 01.2010
- Self Employed - Responsible for day-to-day operations of agency as well as designing and implementing long term strategic planning
- Hired and trained three fully licensed employees and together produced average of 42 new lines of business per month
- Utilized Agent's Draft Authority to handle small claims in-office and worked closely with various claims departments and adjusters to resolve claims fairly and efficiently.
- Advised customers about new products and assisted customers in determining best solution for their needs.
- Expanded customer base through effective networking, cold calling, and relationship-building strategies.
- Mentored junior agents within the team, sharing insights and best practices to support their professional growth and contributions to the agency's success.
Team Member - Coffeyville, KS Agency
State Farm
01.2006 - 09.2008
- Worked in preparation for the agency Internship program
- Life Insurance specialist and in less than four (4) months produced 67 paid life policies totaling over $42,500 in life premiums
- During that short period, qualified for Life Insurance travel promotion and for Team Member Hall of Fame.
Education
Bachelor of Arts - English
Kansas State University
Manhattan, KS05.2002
Skills
- Positive Attitude
- Teamwork and Collaboration
- Clear Communication
- Operations Management
- Strategic Planning
- Talent Development
- Account Management
- Product Knowledge
- Complex Problem-Solving
- Training and mentoring
- Data Analysis
Affiliations
- Overland Park Chamber of Commerce - Board of Directors
- Apprenticeship Recruiting Council - Board of Directors
- Opportunity Now - Workforce Development Talent Council
Timeline
Market Facing Underwriting Manager
Zurich Direct Markets
01.2019 - Current
Market Facing Underwriter III
Zurich Direct Markets
01.2018 - 01.2019
Market Facing Underwriting Manager
Zurich Direct Markets
01.2017 - 01.2018
Underwriter II
Zurich Direct Markets
01.2014 - 01.2017
Commercial Underwriter
ARA Insurance
01.2012 - 01.2014
Claims Manager
ARA Insurance
01.2011 - 01.2012
Claims Representative - Casualty
Farmers Insurance
01.2010 - 06.2011
Agent
State Farm Insurance
09.2008 - 01.2010
Team Member - Coffeyville, KS Agency
State Farm
01.2006 - 09.2008
Bachelor of Arts - English
Kansas State University
Designation And Licensure
- CPCU - Completed 2024
- AINS - Completed 2019
Awards
- Leader of Leaders - Leadership Overland Park - 2022
- President’s Club Award - 2019
Designation And Licensure
- CPCU - Completed 2024
- AINS - Completed 2019
Awards
- Leader of Leaders - Leadership Overland Park - 2022
- President’s Club Award - 2019
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