WILLIAM A. NERINI JR.
Wilmington,NY
Summary
Organized professional with noted experience in industry practices and procedures. Top notch management abilities in multi-tasking, team work & efficient quality service. Highly dependable problem-solver with excellent communication and customer service relations.
Overview
18
18
years of professional experience
Work History
Line Service Technician
Modern Aviation
08.2022 - Current
- Provide exceptional customer service.
- Adhered to strict safety guidelines.
- Ensure timely and smooth operations.
- Manage and ensure accurate records.
Insurance Service Representative
National General Insurance
09.2018 - 07.2022
- Resolved discrepencies in insurance payments by collaborating with insurance carriers.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Assured timely verification of insurance coverage.
- Accurately inputted customers insurance information into company system of record.
- Contacted insurance carriers to discuss policy and coverage.
Operations Coordinator
Intelligent Technical Solutions
09.2017 - 09.2018
- Identify, support, and escalate situations requiring urgent attention
- Provided direction/guidance to internal teams
- Collaborated with vendors to locate replacement components and resolve advanced problems
- Configured hardware, devices and software to set up work stations for employees
- Linked computers to network and peripheral equipment, including printers and scanners
- Provided inbound call and email support at company's help desk, assisting customers with troubleshooting computer issues
Operations Lead Specialist
Phoenix-Mesa Gateway Airport
02.2011 - 09.2017
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
Emergency Communications Specialist
Native Air Ambulance
08.2006 - 02.2011
- Collaborated with various emergency services to ensure seamless communication during high-pressure situations.
- Coordinated response efforts during large-scale incidents, working closely with partner agencies to share critical information quickly and accurately.
- Managed multiple communication channels simultaneously, maintaining a high level of situational awareness at all times.
- Served as a mentor to new employees, sharing knowledge and expertise to help them excel in their roles as Emergency Communications Specialists.
Education
Associate in General Studies -
South Mountain Community College
Phoenix, AZ2017
High School Diploma -
Gilbert High School
Gilbert, AZ1994
Skills
- Dependable and reliable
- Customer Service Expert
- Team Leadership
- Medical Terminology
- Complex Problem-Solving
- Technical Support
Timeline
Line Service Technician
Modern Aviation
08.2022 - Current
Insurance Service Representative
National General Insurance
09.2018 - 07.2022
Operations Coordinator
Intelligent Technical Solutions
09.2017 - 09.2018
Operations Lead Specialist
Phoenix-Mesa Gateway Airport
02.2011 - 09.2017
Emergency Communications Specialist
Native Air Ambulance
08.2006 - 02.2011
High School Diploma -
Gilbert High School
Associate in General Studies -
South Mountain Community College
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