William A. Ovalle
Los Angeles,CA
Summary
Experienced and results-oriented Manager with over twenty years of managerial experience in retail and warehouse environments. Motivated professional with strengths in supervising employees and promoting optimal customer service. Adept in employee relations, inventory organization, and visual merchandising. Prepared, organized, and trained in product knowledge and store regulations. Committed to creating an environment that is conducive to achieving increased sales and customer satisfaction.
Overview
1
1
Language
3
3
years of post-secondary education
17
17
years of professional experience
Work History
Sales Associate
Ashley Homestore
West Covina, Ca.
02.2019 - 03.2020
- Retail Built excellent customer relations for future business.
- Described merchandise and operation of merchandise to customer.
- Guided customers in choosing items that reflected personal style and shape.
- Explained information about the quality, value and style of products to influence customer buying decisions.
- Posted numbers well above and beyond expectations in first couple of months.
- Was asked to become Assistant Manager within 3 months on the job.
Operations Manager
Gucci International N.V
Los Angeles, California
02.2012 - 08.2018
- Retail Monitors day to day operations for the warehouse department to ensure established objectives for shipping, product, Manage and train at least 30 employees, e-commerce, sanitation, safety, and timeliness are met or exceeded.
- Monitors and completes numerous computer-based and manual reports and related paperwork, including time records, daily logs, reports, etc.
- Plans and schedules manpower.
- Store maintenance workers.
- Performs other related and assigned duties as necessary.
- Inventory control for the last 3 years has decreased in a $20 million volume store.
- Microsoft Excel, PDT scanner, scheduling.
- Inventory Control, Client & E-commerce relations, Business Planning, Store budgeting, Compliance in ethics training, Inspect all QA/QC.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Devised processes to boost long-term business success and increase profit levels.
- Advanced productivity KPIs by leading trainings on procedures and safety practices.
- Reviewed shift reports to understand current numbers and trends.
- Developed and launched loss-prevention program, reducing theft .01%.
- Supported regulatory compliance by overseeing all audits to verify protocol adherence.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Assistant Manager
Sephora USA, LLC
Los Angeles, California
08.2005 - 02.2012
- Responsibilities included forecasting sales, yearly, monthly and daily.
- Employee motivation and coaching over 45 employees, client relations.
- I communicate with higher management (Store Manager, District Manager and Vice President) in sales and expectations of myself and the store.
- Weekly meetings with Vendors on how to increase the sales of each brand.
- We carried over 45 brands in store.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Assistant Manager
Ann Taylor Loft
Pasadena, California
08.2002 - 08.2005
- Responsibilities included managing a 17 million dollar store.
- Control every aspect of the store.
- Loss Prevention, Client service, Employee training and coaching 30 employees.
- Financial aspects of the store would include sales forecasting, ordering merchandise, following up with my District Manager weekly on what has been done to help reach goals set by him.
- Retail management, Visual merchandising, Client Relations, Employee Training, Employee development, Business Planning.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Monitored security and handled incidents calmly.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Education
School - Business And Managerial Economics
Woodrow Wilson High School
City Of Los Angeles, CA 09.1987 - 07.1990
Front End Web Developer
BeachCoders Academy
Manhattan Beach, CA 03.2021 - 04.2021
Skills
Shipment processing
Relationship building
Sales training
Cash Handling
Product and service sales
Cash register operation
Problem-solving skills
Point of sale operation
Excellent people skills
Client Service
Product promotions
Upselling
Affiliations
MCM Global Head of Retail
Professional
Charles Serrano
909-803-4120
Store Manager at Ashley Homestore
Professional
Michelle Diaz
323-841-3731
Store Manger Sephora Hollywood
Professional
Timeline
Front End Web Developer
BeachCoders Academy
03.2021 - 04.2021
Sales Associate
Ashley Homestore
02.2019 - 03.2020
Operations Manager
Gucci International N.V
02.2012 - 08.2018
Assistant Manager
Sephora USA, LLC
08.2005 - 02.2012
Assistant Manager
Ann Taylor Loft
08.2002 - 08.2005
School - Business And Managerial Economics
Woodrow Wilson High School
09.1987 - 07.1990