Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
SalesAssociate

William A. Ovalle

Los Angeles,CA

Summary

Experienced and results-oriented Manager with over twenty years of managerial experience in retail and warehouse environments. Motivated professional with strengths in supervising employees and promoting optimal customer service. Adept in employee relations, inventory organization, and visual merchandising. Prepared, organized, and trained in product knowledge and store regulations. Committed to creating an environment that is conducive to achieving increased sales and customer satisfaction.

Overview

1
1
Language
3
3
years of post-secondary education
17
17
years of professional experience

Work History

Sales Associate

Ashley Homestore
West Covina, Ca.
02.2019 - 03.2020
  • Retail Built excellent customer relations for future business.
  • Described merchandise and operation of merchandise to customer.
  • Guided customers in choosing items that reflected personal style and shape.
  • Explained information about the quality, value and style of products to influence customer buying decisions.
  • Posted numbers well above and beyond expectations in first couple of months.
  • Was asked to become Assistant Manager within 3 months on the job.

Operations Manager

Gucci International N.V
Los Angeles, California
02.2012 - 08.2018
  • Retail Monitors day to day operations for the warehouse department to ensure established objectives for shipping, product, Manage and train at least 30 employees, e-commerce, sanitation, safety, and timeliness are met or exceeded.
  • Monitors and completes numerous computer-based and manual reports and related paperwork, including time records, daily logs, reports, etc.
  • Plans and schedules manpower.
  • Store maintenance workers.
  • Performs other related and assigned duties as necessary.
  • Inventory control for the last 3 years has decreased in a $20 million volume store.
  • Microsoft Excel, PDT scanner, scheduling.
  • Inventory Control, Client & E-commerce relations, Business Planning, Store budgeting, Compliance in ethics training, Inspect all QA/QC.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
  • Devised processes to boost long-term business success and increase profit levels.
  • Advanced productivity KPIs by leading trainings on procedures and safety practices.
  • Reviewed shift reports to understand current numbers and trends.
  • Developed and launched loss-prevention program, reducing theft .01%.
  • Supported regulatory compliance by overseeing all audits to verify protocol adherence.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Assistant Manager

Sephora USA, LLC
Los Angeles, California
08.2005 - 02.2012
  • Responsibilities included forecasting sales, yearly, monthly and daily.
  • Employee motivation and coaching over 45 employees, client relations.
  • I communicate with higher management (Store Manager, District Manager and Vice President) in sales and expectations of myself and the store.
  • Weekly meetings with Vendors on how to increase the sales of each brand.
  • We carried over 45 brands in store.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.

Assistant Manager

Ann Taylor Loft
Pasadena, California
08.2002 - 08.2005
  • Responsibilities included managing a 17 million dollar store.
  • Control every aspect of the store.
  • Loss Prevention, Client service, Employee training and coaching 30 employees.
  • Financial aspects of the store would include sales forecasting, ordering merchandise, following up with my District Manager weekly on what has been done to help reach goals set by him.
  • Retail management, Visual merchandising, Client Relations, Employee Training, Employee development, Business Planning.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Monitored security and handled incidents calmly.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.

Education

School - Business And Managerial Economics

Woodrow Wilson High School
City Of Los Angeles, CA
09.1987 - 07.1990

Front End Web Developer

BeachCoders Academy
Manhattan Beach, CA
03.2021 - 04.2021

Skills

Shipment processing

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Affiliations

MCM Global Head of Retail Professional Charles Serrano 909-803-4120 Store Manager at Ashley Homestore Professional Michelle Diaz 323-841-3731 Store Manger Sephora Hollywood Professional

Timeline

Front End Web Developer

BeachCoders Academy
03.2021 - 04.2021

Sales Associate

Ashley Homestore
02.2019 - 03.2020

Operations Manager

Gucci International N.V
02.2012 - 08.2018

Assistant Manager

Sephora USA, LLC
08.2005 - 02.2012

Assistant Manager

Ann Taylor Loft
08.2002 - 08.2005

School - Business And Managerial Economics

Woodrow Wilson High School
09.1987 - 07.1990

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William A. Ovalle