William A. Ringgold
Brooklyn,New York
Summary
Skilled in delivering outstanding customer service by identifying and resolving problems, managing complaints, and answering queries courteously. Self-learner with excellent communication, multitasking, and decision-making skills; able to communicate effectively across multiple levels of organization. Highly organized professional establishes relationships with customers. Stays calm under pressure.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
Work History
Account Executive
W.H. Christian & Sons
05.2021 - 05.2023
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Gathered, organized and input information into digital database.
- Built and strengthened relationships with new and existing accounts to drive revenue growth
- Qualified leads, built relationships and executed sales strategies to drive new business
- Executed successful sales strategies to convert leads into customers
- Resolved issues promptly to drive satisfaction and enhance customer service
MARKETING / QUALITY ASSURANCE SPECIALIST (AUTHORIZED FIELD REPRESENTATIVE
American Express / Sales Partnerships Inc, AMERICAN EXPRESS
07.2019 - 12.2020
- Managed over 22 business stops and 11 placements daily respectively
- Cultivated and maintained strong relationships with C-executives, business owners, and strategic decision makers
- Leveraged product knowledge to educate clients on services, benefits, and available resources
- Examined Point of Purchase (POP) decal placement, both outside and inside each establishment, and engaging Merchants where signage opportunities existed for driving Awareness of Acceptance / Determine Disposition Towards Accepting American Express, communicating Program Benefits and Value of Accepting American Express, gaining Commitment to Accept, adding additional value, and placing Point of Purchase Signage and Leave Behind Collateral
- Visited 20+ businesses every day
- Key Accomplishment:
- Exceeded monthly quota by more than 20% or 91-93% effectiveness consistently.
BUSINESS PERFORMANCE ADVISOR (OUTSIDE SALES CONSULTANT)
Insperity, Inc
12.2018 - 06.2019
- Made 20-50 phone calls, 50 emails, and 50 LinkedIn invites per day
- Acted as member of several strategic alliance groups
- Identified value added opportunities and presented solutions for complex human resources needs
- Oversaw responsibility for selling personnel management services to small-to-medium sized business market
- Key Accomplishments:
- Booked eight appointments and received three business profiles per week on average basis
- Closed (Edge Auto Rental) $10k
- Member of Galway Professional Networking Group (NYC) | Member of My Networking Group (NYC) | Member of Bryant Partnership/BNI (NYC) | Member of Brooklyn Chamber of Commerce
TERRITORY SALES MANAGER
Belfor Property Restoration
04.2017 - 09.2018
- Developed and implemented effective and high-impact sales strategies to capitalize business opportunities, acquire new customers, and capture significant market share
- Played instrumental role in achieving sales volume and profitability objectives by interacting with customers, providing robust solutions, and conducting outside sales calls
- Ensured delivery of exceptional customer service by identifying and resolving problems, handling complaints, and answering queries in courteous manner
- Regularly attended trade fairs and conferences to meet new customers, present positive business image, and promoting robust products and services
- Key Accomplishments:
- Closed over $36k with Edge Funding, $24k with Avalon Bay, and $18k with Lightstone Group, exceeding sales targets
- Successfully realized over $250k in new business by ensuring proper and consistent follow-ups on leads
- Fostered lucrative relationships with customers to ensure repeat business and build positive rapport of company
- Complied with established KPIs and organizational standards while executing outside calls, demonstrating product knowledge, and satisfying diversified needs of clients.
SALES REPRESENTATIVE
Red Hawk Fire & Security
08.2015 - 08.2016
- Provided hands-on support in managing day-to-day operations of business with more than $187.5k annual revenue
- Earned maximum customer satisfaction and loyalty by delivering superior customer service
- Initiated cold calling strategies for optimizing business revenues
- Orchestrated campaigns and initiatives for developing clientele across territories
- Coordinated with team members to share best practice and demonstrate sales and marketing strategies for enhancing overall productivity
- Key Accomplishments:
- Generated over $55k in revenues by acquiring new business clients and presenting safety products and services in a professional manner
- Achieved and exceeded departmental objectives by conducting 40 territory cold calls per day
- Secured over 20 appointments with new customers per week through cold calling.
TERRITORY MANAGER
Petro Home Services, Inc
07.2011 - 07.2015
- Contributed efforts towards development and expansion of territory by establishing sales strategies, aligning operations with company objectives, and implementing and rolling out sales programs
- Managed staff members, assessed performance, prepared schedules, assigned targets and duties, and tracked individual performance to accomplish sales targets
- Improved overall sales performance by analyzing and presenting sales insights to management
- Key Accomplishments:
- Earned recognition from management as #1 Representative in Growth for demonstrating utmost dedication and continued commitment towards sales excellence
- Reached 512 account gains, achieving status of #1 in office and 84% in service contracts towards objectives
- Amplified annual territory percentage from 80% to 115%.
LEGAL VERTICAL SPECIALIST
Konica Minolta Business Solutions
01.2015 - 06.2015
- Oversaw responsibility for managing portfolio of 100 accounts and efficiently scheduled average of five appointments per day
- Explored significant law firms from 30 to 75 employees and delivered effective presentations
- Key Accomplishments:
- Led business development initiatives across legal sector and sold over $275K of full line of office and data management
- Closed business for Brooklyn Historical Society in 2015, realizing over $10K revenue.
Education
Some College (No Degree) - Business Administration
St. Johns University
Queens New York 09.1979 - 05.1985
Skills
- Contract Negotiation
- New business opportunities
- Customer Relations
- Territory Management
- Account management
- Sales Strategies
- Progress reporting
- Sales expertise
Timeline
Account Executive
W.H. Christian & Sons
05.2021 - 05.2023
MARKETING / QUALITY ASSURANCE SPECIALIST (AUTHORIZED FIELD REPRESENTATIVE
American Express / Sales Partnerships Inc, AMERICAN EXPRESS
07.2019 - 12.2020
BUSINESS PERFORMANCE ADVISOR (OUTSIDE SALES CONSULTANT)
Insperity, Inc
12.2018 - 06.2019
TERRITORY SALES MANAGER
Belfor Property Restoration
04.2017 - 09.2018
SALES REPRESENTATIVE
Red Hawk Fire & Security
08.2015 - 08.2016
LEGAL VERTICAL SPECIALIST
Konica Minolta Business Solutions
01.2015 - 06.2015
TERRITORY MANAGER
Petro Home Services, Inc
07.2011 - 07.2015
Some College (No Degree) - Business Administration
St. Johns University
09.1979 - 05.1985
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