WILLIAM BAILEY DANGERFIELD
Coaching Operations Manager
Antioch,TN
Summary
HEALTH & WELLNESS COACH Dynamic and reliable wellness professional with over 6 years of experience developing exercise programs and facilitating positive behavior change for a healthy lifestyle. Highly skilled at motivational interviewing and coaching within the Transtheoretical Model. Proficient with Salesforce, and Microsoft Office Suite, with a NASM Personal Trainer Certification and a forthcoming Nutrition Coach and Group Fitness Certification.
Overview
8
8
years of professional experience
44
44
years of post-secondary education
Work History
Coaching Operations Manager
Sharecare
Franklin, TN
12.2019 - Current
- Manages, coaches and trains staff to meet established performance standards.
- Trained coaches how to effectively implement motivational interviewing while speaking with members on a coaching call.
- Advised management on strategies to improve colleague moral after collecting data from peers
- Led my team to meeting and exceeding team metrics such as call quality, financial performance and schedule adherence.
- Holds monthly team meetings to ensure effective communication, continuous training, and positive engagement across the team.
- Communicate coaches performance expectations and feedback in weekly 1:1 meetings.
Health Coach
Sharecare
Franklin, TN
07.2017 - 12.2019
- Promoted from Health Coach to Coaching Operations Manager
- Provided individualized behavior change coaching to reduce or eliminate high-risk behaviors while encouraging habits that are conducive to a higher quality of life
- Coordinated delivery of services and care with other members of a multidisciplinary care team, including nurses, dieticians and external vendors
- Recommended nutrition and fitness modifications to improve overall health of clients.
- Maintained records of clients' health progress and compared to health goals.
N.A.S.M. Certified Personal Trainer
JumpStart Health And Fitness
Knoxville, Tennessee
07.2015 - 10.2017
- Promoted from Front Desk Associate to Personal Trainer
- Designed progressive exercise programs for 3 clients per week, helping them reach ambitious fitness and weight loss goals.
- Client won 12 week weight loss competition. Lost a total of 40 lbs.
- Provided fitness consultations to new gym members and trained them how to use exercise machines with proper technique.
- Certified as a National Academy of Sports (N.A.S.M.) Personal Trainer
- Pending N.A.S.M. Nutrition Coach and Group Fitness Certifications
Education
Bachelor of Arts - Psychology
University of Tennessee
Skills
NASM Certified Personal Trainer
NASM Certified Behavior Change Specialist
Time Management Verbal Communication Customer ServiceVerbal and Written Communication
Motivational Interviewing
Timeline
Coaching Operations Manager
Sharecare
12.2019 - Current
Health Coach
Sharecare
07.2017 - 12.2019
N.A.S.M. Certified Personal Trainer
JumpStart Health And Fitness
07.2015 - 10.2017
Bachelor of Arts - Psychology
University of Tennessee