William (Billy) Fletes
Manufacturing Lead
Summary
Entered Chemical Manufacturing industry as an Operator Helper, progressing through the skill levels and advancing to the position of Manufacturing Group Lead. Skilled in planning operations, resolving conflicts, implementing proactive solutions for diverse manufacturing issues, troubleshooting equipment, and multitasking in the field. In daily shift operations, lead safety toolbox meetings, manage parts and material staging with material handlers, assign operators to production duties, complete quality inspections, oversee Plant Utility Log safety inspections, maintain On-Time production objectives. Skilled communicator and experienced in Team Project Management. Willingness to take on extra responsibilities and lead teammates in exceeding production goals in the safest, most efficient manner is a priority. Leading with a strong work ethic, positive attitude, solid integrity, with proven experience in multi-tasking, problem solving, and team management.
Overview
36
36
years of professional experience
Work History
Manufacturing Group Leader
Tremco Inc
05.2010 - Current
- Identified problems and implemented effective solutions
- Completed production plans by scheduling and assigning personnel to daily tasks
- Communicated job expectations and monitored employees
- Performed general equipment maintenance and repair to minimize downtime following TPM standards
- Assisted with accident investigations
- Made sure that products were produced on time and are of good quality
- Adhering to 5S standards with quarterly audits
- Inspected products and machines to maintain quality and efficiency
- Monitored employee actions for adherence to safety procedures
- Read and interpreted schematics, technical documentation and production orders.
- Led safety meetings and monitored compliance with gear requirements and best practices.
- Recorded and reported attendance and hours worked for all area employees.
- Identified problems and implemented effective solutions.
- Maintained proper inventory levels.
- Performed accident investigations.
- Managed departmental performance measures.
- Reported tool, machinery and equipment issues to maintenance personnel.
- Assembled products according to changing daily work orders and specific customer needs.
- Adjusted machines to increase productivity for runs.
- Inspected products and machines to maintain quality and efficiency.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Reviewed production schedules and streamlined processes.
- Made sure that products were produced on time and are of good quality.
- Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Met production targets and tight deadlines by collaborating closely with team members.
- Performed general equipment maintenance and repair to minimize downtime.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Maintained organized work area by cleaning and removing hazards.
- Collaborated with other departments to optimize production workflows.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Investigated processing errors and malfunctions, resolving issues with minor machine repairs.
Assistant Service Manager
Stewart Toyota
01.2006 - 05.2010
- Met with customers to discuss service needs and develop effective and practical solutions
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks
- Developed written plans and obtained customer consent to proceed
- Followed up with customers during and after installations to verify satisfaction
- Guided techs on automotive repair, tool usage and equipment operation
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training
- Updated existing customers on new products, updated services and changes in accounts to maintain good rapport and increase sales
- Worked with customers to educate and inform on Toyota maintenance recommendations
- Inspected rental equipment before and after rentals, marking changes in conditions and charging customers when necessary
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity
- Monitored safety compliance to maintain strict standards and protect team members from harm
- Evaluated final results to determine quality levels and isolate root causes of any identified faults
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues
- Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job
- Monitored equipment, tools and system upgrades to compile data into detailed reports for upper management.
Automotive Service Advisor
Allen Samuels Autoplex
02.2002 - 01.2006
- Responded to customer requests efficiently and with knowledgeable assistance
- Determined customer needs by asking relevant questions and listening actively to responses
- Educated customers about brand to incite excitement about company's mission and values
- Answered questions and provided information about Chevrolet and GM Brands
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Carried out day-day-day duties accurately and efficiently
- Demonstrated respect, friendliness and willingness to help wherever needed
- Maintained energy and enthusiasm in fast-paced environment
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Developed and maintained courteous and effective working relationships
- Maintained excellent attendance record, consistently arriving to work on time.
Automotive Service Advisor
Carl White Chevrolet
08.1999 - 01.2002
- Pleasantly greeted customers and asked open-ended questions to better determine needs
- Suggested add-on services that would be helpful to customers and improve bottom line
- Developed estimates by costing materials, supplies and labor
- Maintained high customer satisfaction standards to meet or exceed targets
- Informed customers of service specials, completion times and service expenses to provide exemplary customer service
- Documented problems and corrective actions to maintain records
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Maintained up-to-date knowledge of product and service changes
- Exhibited high energy and professionalism when dealing with clients and staff
- Applied highly effective selling skills while properly engaging and presenting solutions to customers
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas
- Delivered prompt service to prioritize customer needs.
Automotive Sales Consultant
Carl White Chevrolet
07.1996 - 08.1999
- New and used car sales consultant
- GM Certified sales training
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Answered telephone and email inquiries from potential customers.
- Responded to customer enquiries via telephone and email.
- Completed registration paperwork and sales documentation.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Prepared purchased vehicles and completed final delivery checks.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Negotiated purchase prices and explained sales, warranty, and optional products.
Warehouse forklift operator
Kmart Distribution Center
04.1988 - 07.1996
- Warehouse operations
- Maneuvered forklift safely in congested and confined areas.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Verified functionality of forklifts through performance of preventive maintenance and effective troubleshooting of malfunctions.
- Manually counted Number of picked and packaged orders for any loss.
- Unloaded materials and goods at designated locations for best project availability.
- Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
Education
No Degree - Business Administration And Management
Navarro College
Corsicana, TX 05.1987 - 1988.04
Skills
Coordinating Daily Operationsundefined
Timeline
Manufacturing Group Leader
Tremco Inc
05.2010 - Current
Assistant Service Manager
Stewart Toyota
01.2006 - 05.2010
Automotive Service Advisor
Allen Samuels Autoplex
02.2002 - 01.2006
Automotive Service Advisor
Carl White Chevrolet
08.1999 - 01.2002
Automotive Sales Consultant
Carl White Chevrolet
07.1996 - 08.1999
Warehouse forklift operator
Kmart Distribution Center
04.1988 - 07.1996
No Degree - Business Administration And Management
Navarro College
05.1987 - 1988.04
Similar Profiles
Travis Collins-ShiverTravis Collins-Shiver
Roofing Advisor at Tremco IncRoofing Advisor at Tremco Inc
Jamie MoseleyJamie Moseley
Regional Production Manager at Tremco Barrier SolutionsRegional Production Manager at Tremco Barrier Solutions
Jason M. DeggJason M. Degg
Territory Manager at Tremco CPG Inc.Territory Manager at Tremco CPG Inc.