WILLIAM BRYAN FOSTER
Chesapeake,VA
Summary
Proven Service Technician at Axcex Media LLC, adept in installation and repair, showcased through reducing equipment downtime and enhancing client satisfaction. Skilled in troubleshooting and customer service, consistently delivered high-quality solutions. Demonstrated flexibility and adaptability across diverse roles, improving operational efficiency by optimizing processes and leveraging technical and interpersonal skills.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Service Technician
Axcex Media LLC
12.2023 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
Food Delivery Driver
Door Dash Inc
10.2023 - Current
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Utilized GPS systems effectively for accurate routing and delivery time estimates.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Navigated efficiently through various routes for timely food deliveries.
- Followed traffic laws during delivery for safety of pedestrians and other vehicles.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
Food Delivery Driver
Uber Eats Inc
04.2023 - Current
- Delivered packages to customer doorsteps and business offices.
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Collaborated with restaurant staff to confirm order accuracy before delivery.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Verified accuracy of all deliveries against order forms.
Senior Audio Engineer
Unity Church Of Tidewater
01.2019 - Current
- Set up and tested equipment prior to events, broadcasts, and recordings.
- Recorded speech and music in digital formats.
- Set up, maintained and operated audio recording equipment and performed troubleshooting and audio system breakdown for broadcasts.
- Maintained and repaired sound equipment.
Service Technician
Ambassador Enterprises Inc
09.1997 - 12.2023
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
- Diagnosed and repaired hardware, software and network issues to mitigate disturbances.
- Managed inventory levels effectively by accurately recording usage data and proactively replenishing stock when needed.
- Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Worked with diverse types of weather and ground conditions.
- Researched and implemented new technologies and equipment.
Audio Engineer
Vineyard Community Church
09.2001 - 04.2009
- Set up and tested equipment prior to events, broadcasts, and recordings.
- Supported artists'' performances by designing and implementing tailored sound environments for live events.
- Performed sound quality checks and front-of-house mixing to maintain company sound system.
- Maintained and repaired sound equipment.
Electronics Assembly
Lightronics Inc
03.1997 - 09.1997
- Ensured compliance with industry regulations and company policies throughout all stages of the electronics assembly process.
- Implemented standardized work instructions for various assembly tasks, improving consistency across the production floor.
- Utilized various hand tools, power tools, and machinery effectively during the assembly process, adhering to standard operating procedures consistently.
- Demonstrated flexibility by adapting to changing project requirements or priorities as they arose during the assembly process.
Installation Technician
Onyx Engineering Inc
07.1993 - 04.1996
- Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
- Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
Delivery Driver
Galloping Gourmet
11.1992 - 03.1993
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Assistant Manager
Jiffy Lube Oil Change Center
01.1987 - 04.1989
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
Education
Associate of Applied Science - Electronics Technology
DeVry Institute If Technology
Atlanta, GA06.1988
High School Diploma -
Frank W. Cox High School
Virginia Beach, VA06.1985
High School Diploma -
Virginia Beach VoTech
Virginia Beach, VA06.1985
Skills
- Installation and Repair
- Preventive Maintenance
- Troubleshooting ability
- Customer Service
- Work with Minimal Supervision
- Valid Driver's License
- Flexible and Adaptable
- Hand tool knowledge
- Power tool proficiency
- Repair Techniques
- System Installation
- Operating Test Equipment
- Project Management
- Commercial construction experience
- Software configuration
- Equipment Installation
- CCTV installation
Certification
VA DCJS license holder.
Notifier Fire Alarm certification
Honeywell BDA certification
Salient Video certification
Continental Access certification
Private Pilot Certificate
PPSEL rated in 1999.
Timeline
Service Technician
Axcex Media LLC
12.2023 - Current
Food Delivery Driver
Door Dash Inc
10.2023 - Current
Food Delivery Driver
Uber Eats Inc
04.2023 - Current
Senior Audio Engineer
Unity Church Of Tidewater
01.2019 - Current
Audio Engineer
Vineyard Community Church
09.2001 - 04.2009
Service Technician
Ambassador Enterprises Inc
09.1997 - 12.2023
Electronics Assembly
Lightronics Inc
03.1997 - 09.1997
Installation Technician
Onyx Engineering Inc
07.1993 - 04.1996
Delivery Driver
Galloping Gourmet
11.1992 - 03.1993
Assistant Manager
Jiffy Lube Oil Change Center
01.1987 - 04.1989
Associate of Applied Science - Electronics Technology
DeVry Institute If Technology
High School Diploma -
Frank W. Cox High School
High School Diploma -
Virginia Beach VoTech
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