Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

William C. Glavin

Norwood,Ma

Summary

Financial Service Professional with extensive experience in domestic and international operations. Broad background in implementing improved workflow efficiencies and new system initiatives. Strong leadership, management and project completion.. Dynamic Director oversees every facet of production with strong project management and decision-making skills. Skilled at coordinating production plans and personnel resources to complete work under tight deadlines. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

35
35
years of professional experience

Work History

Vice President Director East Coast Deposit Service

First Republic Bank
11.2007 - Current
  • Hired and directed teams to achieve daily and long-term operations and business goals with Foreign Exchange Operations, Wire Operations, ACH operations, ATM installs, Items Processing, Client Service Call center and Deposit Account Control Agreements (DACA).
  • Worked closely with organizational leadership to strategically affect operational direction.
  • Managed daily operations while overseeing multiple locations to foster increased productivity.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Managed Vendor Relationships for each product line as well as led Back office and systems integrations for each product line.

Vice President, Director of International Operations

Citizens Bank
01.2004 - 11.2007
  • Instruct and direct daily activities for various international products including back office, systems and middle office functions
  • Assisting in implementing a new front and back office foreign exchange system to replace multiple systems across the international division
  • Coordinated the merger between Charter One and Citizens Bank International products
  • Implemented FX Best Practices into existing procedures
  • Received a positive audit for 2004/2005/2006/2007
  • Responsible for implementing and producing daily statistical and metric reporting

Senior Manager

Fleet Bank
01.2002 - 01.2004
  • Global Foreign Exchange Operations
  • Instructed and directed daily activities of investigations, foreign drafts, foreign currency notes, reconciliation and back office functions providing timely and precise confirmation, settlement and payment of FX contracts in more than 30 currencies
  • Responsible for daily management of employees, employee development, evaluating personnel, issue resolution and developing and implementing internal controls to increase workflow and efficiency
  • Ensured the timely and accurate resolution of any problems related to foreign exchange trading, failed payments, settled compensation claims and reduced overall expenses related to compensation
  • Reduced nostro account overdraft and fee expense by $1.5 MM
  • Consistent track record of implementing proven controls, which was further demonstrated by a strong audit in both 2002 and 2003
  • Increased Straight Through Processing (STP) for interbank trading from 45% to 90%
  • Responsible for implementing and producing daily statistical and metric reporting
  • Implemented Continuing Linked Settlement (CLS) in May 2003 that eliminated daily settlement credit risk.

Senior Manager

01.2000 - 01.2002
  • Treasury Security Clearance Operations
  • Instructed and directed daily activities of the clearance unit for Treasury and Agency securities settling through the Federal Reserve, Depository Trust Company and Bank of New York
  • Responsible for daily management of employees, employee development, evaluating personnel, issue resolution and developing and implementing internal controls to increase workflow and efficiency
  • Ensured the timely and accurate resolution of any problems related to Security clearance and interest maturity payments
  • Improved workflow efficiencies that reduced staff by 20% in spite of increased volumes
  • Reduced non-performing staff through implementing job descriptions and defining departmental and personal goals
  • Increased Straight Through Processing (STP) for both interest and maturity processing
  • Responsible for implementing and producing daily statistical and metric reporting.

Vice President

Brown Brothers Harriman & Co
01.1998 - 01.2000
  • Actions Income Divisions
  • Responsible for the daily management of a staff of 30 employees
  • Responsible for the development of business requirements into functional and technical specifications; maintaining project plans; business plans and staff development
  • Planned and administered department budget; spearheaded initiatives at achieving the Firm’s overall goals of strengthen procedural controls, minimizing operational costs and optimizing client service
  • Directed the automation of income processing eliminating duplicate re-key through the use of EHALOPPI
  • Selected by Senior Management to coordinate the business document for Y2K conversion related to Corporate Actions Income processing
  • Instituted reconciliation procedures, which automated the link between the Income Processing System and the Bank’s reconciliation system eliminating manual processing
  • Instituted alternate shifts to process work real time and to accommodate offshore office queries.

Department Head Reconciliation and Analysis

Division
01.1994 - 01.1998
  • Responsible for the daily management of a staff of 52 employees across two offices, Boston and New Jersey
  • Responsible for the development of business requirements into functional and technical specifications; maintaining project plans; business plans and staff development
  • Planned and administered department budget; spearheaded initiatives at achieving the Firm’s overall goals of strengthen procedural controls, minimizing operational costs and optimizing client service
  • Automated the manual reconciliation of security reconciliations via the use of ACCESS database
  • Refined the department structure centralizing like functions avoid duplication of workflows
  • Developed and steered various systems testing and automation initiatives to enhance Straight Through Processing.

Manager Foreign Exchange

Fleet Bank of Massachusetts
01.1990 - 01.1994
  • Operations
  • Coordinated the Nostro consolidation effort of Fleet Norstar Corporation providing volume statistics and current fee information
  • Coordinated the planning and acceptance testing of a new foreign exchange system
  • Completed a conversion of the IBIS foreign exchange system with the Fleet Norstar’s deposit system
  • Installed a new trading and Back office system.

Manager

Bank Of New England
01.1988 - 01.1990

Education

B.A. - Major Mathematics

University of Vermont
1988

Skills

  • Crisis Management
  • Verbal and Written Communication
  • People Management
  • Rules and Regulations
  • Recruiting and Hiring
  • Strong background and Payment processing including File integration, SWIFT and Fedwire

Affiliations

Activities Member of the NY Fed Foreign Exchange Committee, Six Sigma Certified (Green Belt)

Timeline

Vice President Director East Coast Deposit Service

First Republic Bank
11.2007 - Current

Vice President, Director of International Operations

Citizens Bank
01.2004 - 11.2007

Senior Manager

Fleet Bank
01.2002 - 01.2004

Senior Manager

01.2000 - 01.2002

Vice President

Brown Brothers Harriman & Co
01.1998 - 01.2000

Department Head Reconciliation and Analysis

Division
01.1994 - 01.1998

Manager Foreign Exchange

Fleet Bank of Massachusetts
01.1990 - 01.1994

Manager

Bank Of New England
01.1988 - 01.1990

B.A. - Major Mathematics

University of Vermont

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William C. Glavin