William C. Shackelford
Sumterville,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Field Technician V
Charter Spectrum
11.2022 - Current
- Improved system performance by conducting regular maintenance and troubleshooting of equipment in the field.
- Enhanced customer satisfaction by providing efficient and timely technical support for various issues.
- Reduced downtime by swiftly identifying and resolving network problems through comprehensive diagnostics.
- Collaborated with team members to complete complex installations, ensuring seamless integration with existing infrastructure.
- Supported team members in addressing challenging technical issues, sharing expertise and knowledge when needed.
- Optimized resources by thoroughly evaluating site conditions prior to beginning any installation or repair work.
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Collaborated with other field technicians to resolve complex technical issues.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Kept detailed records of field measurements and data.
General Manager
Sunair Aviation, Inc.
04.2013 - 08.2022
- Announced and demonstrated safety and emergency procedures.
- Monitored the movement of aircraft to minimize delays and maximize safety.
- Utilized standard operating procedures, effective crew resource management, communication and procedures specified in the company operation manual.
- Calculated the aircraft weight and balance, performance and fuel requirements.
- Monitored aircraft using radar, computer equipment or visual references.
- Performed and supervised airfield management activities.
- Controlled arriving, departing and transitioned aircraft in the airport.
- Determined special assistance needs of passengers.
- Directed ground crews in the loading and unloading of aircraft cargo or baggage.
- Ensured that all aircraft operational matters were within manufacturers, FAA and company limits including fuel loading, weight and balance and performance measures.
- Trained operations staff.
- Transported luggage and cargo to various airport locations.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
Certified Pharmacy Technician
Walmart Pharmacy
12.2009 - 04.2013
- Counted, measured and compounded medications following standard procedures.
- Reviewed and verified customer information and insurance provider information.
- Collected co-payments or full payments from customers.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Resolved non-routine issues like third party billing, computer system and customer service issues.
Sheet Metal Installer
L & L Fabrication LLC
02.2009 - 05.2009
- Planned and laid out work from sketches, drawings, specifications and work orders.
- Worked with tin, sheet iron and sheet copper.
- Cut, ground and deburred frames and profiles.
- Used a torch to hot bend materials.
- Tended multiple fabricating machines, including cutoff saws, shears, rolls, brakes, presses and forming and spinning machines.
- Removed burrs, sharp edges, rust and scale from work pieces to prevent malfunction.
- Set up and performed maintenance on fab and machine shop machines.
- Fabricated and altered parts at construction sites using shears, hammers, punches and drills.
- Operated hand and power tools and heavy machinery safely.
- Planned and laid out work from sketches, drawings, specifications and work orders.
- Read job specifications to determine machine adjustments and material requirements.
Sheet Metal Worker
Parkes Mechanical & Metals, Inc.
11.2007 - 12.2008
- Received and correctly processed both written and verbal instructions, prints and work orders.
- Obtained appropriate tooling and fixtures.
- Chipped off excess weld, slag, and spatter using hand tools.
- Assembled structural forms such as boiler parts and pressure vessels.
- Removed rough spots from work pieces with portable grinders, hand files and scrapers.
- Set up and operated hand and power tools, including shielded metal arc and gas metal arc welding equipment.
- Operated hoists, cranes and power tools to dismantle equipment to find and remove defective parts.
- Fabricated shop parts directly from blueprints.
- Inspected welds and checked that critical measurements met specifications upon completion.
Education
Career Studies - Pharmacy Technician
University of North Alabama
Florence, AL2012
Apprenticeship School - Sheet Metal Worker
Sheet Metal Workers International Association
Athens, AL2009
Vocational - Machinist
Allen Thornton Career Technical Center
Killen, AL2007
Vocational - Welding
Muscle Shoals Center for Technology
Muscle Shoals, AL2007
High School Diploma - undefined
Brooks High School
Killen, AL2007
Skills
- Focused on safety
- Customer-focused
- Dependable
- Troubleshooting expertise
- Organized
- Blueprint interpretation
- Time management
- Federal Aviation Administration (FAA) regulations
- Energetic and enthusiastic
- Flexible
Timeline
Field Technician V
Charter Spectrum
11.2022 - Current
General Manager
Sunair Aviation, Inc.
04.2013 - 08.2022
Certified Pharmacy Technician
Walmart Pharmacy
12.2009 - 04.2013
Sheet Metal Installer
L & L Fabrication LLC
02.2009 - 05.2009
Sheet Metal Worker
Parkes Mechanical & Metals, Inc.
11.2007 - 12.2008
Career Studies - Pharmacy Technician
University of North Alabama
Apprenticeship School - Sheet Metal Worker
Sheet Metal Workers International Association
Vocational - Machinist
Allen Thornton Career Technical Center
Vocational - Welding
Muscle Shoals Center for Technology
High School Diploma - undefined
Brooks High School
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