William Carter Clark

• Assisted customers in determining proper postal service to align with individual needs.
• Managed all aspects of post office staffing, including hiring, training, scheduling, and performance management to ensure a high-performing team.
• Maintained a clean and organized post office environment, ensuring smooth daily operations and optimal working conditions for employees.
• Monitored inventory levels to ensure adequate supplies were available for daily operations while minimizing waste from overstocking items.
• Implemented environmentally friendly practices within the post office operations, reducing waste output and encouraging sustainable habits among staff.
• Coordinated with law enforcement agencies to address any security concerns or incidents involving the post office, ensuring a safe environment for employees and customers.
• Addressed safety concerns proactively by conducting frequent inspections of facilities and equipment, implementing necessary repairs or upgrades as needed.
• Boosted workplace morale through the implementation of employee recognition programs and regular team-building activities.
• Implemented cost-saving measures that reduced operational expenses without compromising service levels or employee satisfaction.
• Streamlined postal operations for increased productivity through effective staff training and resource allocation.
• Oversaw the successful integration of new technology into daily routines, increasing efficiency and accuracy of mail processing.
• Developed strong relationships with local businesses, promoting postal services and generating revenue growth.
• Hired, trained, and evaluated performance of over 70 employees.
• Ensured compliance with USPS regulations by regularly reviewing policies and procedures, maintaining up-to-date knowledge on relevant changes.
• Conducted periodic audits of financial records to maintain accuracy, transparency, and adherence to budgetary guidelines.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Responsible for 104 Post Offices throughout a large geographic location. The Postmasters of these offices were my direct reports.
• Managed the Postmasters in all aspects of the Service.

Administrative head of operations.

Responsible for all day to day activates of this medium size Post Office

Administrative head of operations

Responsible for all day to day activates of this medium size Post Office