William Chase Harwell
Summary
Experienced healthcare provider with strong clinical background, skilled in patient assessment, diagnosis, and treatment. Committed to collaborative care and achieving optimal patient outcomes. Adaptable to changing needs and consistently reliable in team setting. Excellent communication and critical thinking skills, with deep commitment to patient-centered care and professional standards. Accomplished in clinical leadership and team coordination, with over thirty-three years of senior-level management experience. Successfully enhanced patient care and staff proficiency throughout nursing career. Skilled in decision-making and mentoring, spearheaded initiatives that improved operational efficiency and patient satisfaction. Expertise in care coordination and staff training consistently fostered high-performing healthcare teams. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
Work History
Charge Nurse/Director of Intake
NaphCare
05.2024 - Current
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments.
- Conducted daily shift briefs to inform staff of changes in patient care assignments.
- Mentored and supervised junior nurses, fostering a supportive and professional work environment.
- Optimized patient satisfaction through timely response to concerns and effective communication among staff members.
- Promoted a safe working environment by adhering to infection control policies and regularly reviewing safety protocols.
- Streamlined nursing workflows for increased efficiency and improved patient outcomes.
- Oversaw administration of medication, ensuring adherence to strict safety protocols, thereby maintaining patient safety.
- Conducted regular audits of nursing practices, identifying areas for improvement and implementing corrective actions.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
BSN Director of Services/Provider Trainer/Recruiting Coordinator
Provectus LTC/Eventus Whole Health (Merger-2023)
02.2021 - 05.2024
- Developed comprehensive training programs to enhance staff skills, knowledge, and expertise in their respective roles.
- Spearheaded change initiatives that resulted in significant process improvements.
- Developed strong relationships with clients, resulting in increased revenue and repeat business.
- Optimized service delivery through effective resource planning, scheduling, and forecasting techniques.
- Implemented cutting-edge technologies into daily operations to improve overall efficiency (HUCU/TEAMS/Proprietary Software).
- Improved customer satisfaction ratings by addressing issues promptly and implementing corrective actions.
- Hired, developed, motivated and retained top talent.
- Built high-performing teams through effective hiring, training, and performance management practices.
- Increased employee engagement through regular recognition programs and team-building activities.
- Ensured compliance with industry standards and regulations by conducting regular audits and assessments of departmental processes.
- Built and sustained trusting client relationships.
- Evaluated employee performance in quarterly and annual reviews.
- Resolved customer complaints or problems to decrease escalation issues to corporate.
- Trained service staff on latest policies and procedures.
- Organized and coordinated all telehealth operations for company.
- Direct, oversee, and assess elderly populations within skilled nursing facilities, assisted living facilities, and long term care facilities (39 total).
- · Collaboration with the interdisciplinary care team, conduct the initial and ongoing patient assessment, analyze assessment data, create a plan of care, implement treatment and evaluate treatment effectiveness; administer medications in a safe manner consistent with the; serve as the point of contact for patient care coordination throughout all departments of patient care.
Director of Nursing Services
The Pavilion at Kenton
04.2020 - 02.2021
- Coordinate with the Human Resources Director on recruitment, selection, and retention of full-time and part-time/PRN faculty members and ancillary staff towards maintaining a healthy, fair, and inclusive work environment by promoting diversity, and exercising teamwork and collaboration.
- Design, implement, and oversee COVID policies and procedures, employee, and resident testing in compliance with CDC, CMS, and state guidelines.
- Promoted a culture of safety by enforcing strict infection control measures and addressing potential hazards proactively.
- Direct, oversee, and evaluate all nursing personnel (RNs, LPNs, Therapy associates, Social Workers, Aides, etc.)
- Guide staffing procedures and schedule nurses, aides, and practitioners to make sure staff is used in the best way possible and patient needs are met.
- Mentored nursing staff in clinical skills development, fostering professional growth and excellence in practice.
- Set objectives and long-term goals for the nursing department.
- Organize and coordinate admission, nursing, and patient care procedures, appointments, and training throughout the facility.
- Develop and enforce policies aiming for legal compliance and high-quality standards.
- Control working budget and monitor expenditures.
- Resolve issues and deficiencies when needed.
- Manage record-keeping procedures.
- Assist in the MDS process and work toward improved income levels.
- Collaborate with other departments and professionals to streamline operations and improve patient care and outcomes.
- Provided regional support for director positions when openings occurred and needs arose until hiring process/training was completed.
Registered Nurse, CVICU/Nurse Apprentice
Lutheran Hospital
07.2017 - 04.2020
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Promoted a culture of safety within the healthcare facility by participating in quality improvement initiatives, identifying potential hazards, and advocating for best practices in nursing care delivery.
- Facilitated patient transitions between different levels of care, ensuring continuity of services and minimizing disruptions in treatment plans.
- Demonstrated expertise in wound management techniques resulting in accelerated healing times for patients with complex wounds or pressure injuries.
- Streamlined medication administration processes for increased safety and accuracy during busy shifts.
- Collaborated with interdisciplinary teams to develop comprehensive care plans for complex cases.
- Educated family members and caregivers on patient care instructions.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Managed patients recovering from medical or surgical procedures.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Assisted physicians at bedside with diagnostic tests and procedures, ensuring accuracy and minimizing discomfort for patients.
Education
Master of Science - MS Nursing W/Con Adult Gerontology Acute Care NP
South College
Knoxville, TN10-2024
Bachelor of Science - Nursing
Western Governors University
Salt Lake City, UT03-2023
Associate of Science - Nursing
Ivy Tech Community College
Fort Wayne, IN12-2019
High School Diploma -
Giles County High School
Pulaski, TN05-1991
Skills
- Decision-Making
- Care Coordination
- Clinical Leadership
- Team Leadership
- Mentoring and Coaching
- Staff Supervision
- Staff Training
- Direct Patient Care
- Work Planning and Prioritization
- Staff education and training
- Chronic Disease Management
- Critical Care
- Case Management
Licensing
- RN: 491157 - Multi-State Compact License - Expiration 10/31/2025
- Certification: Infectious Disease State of Kentucky designation
- Certification: CPR/AED - Expiration 06/30/2025
Timeline
Charge Nurse/Director of Intake
NaphCare
05.2024 - Current
BSN Director of Services/Provider Trainer/Recruiting Coordinator
Provectus LTC/Eventus Whole Health (Merger-2023)
02.2021 - 05.2024
Director of Nursing Services
The Pavilion at Kenton
04.2020 - 02.2021
Registered Nurse, CVICU/Nurse Apprentice
Lutheran Hospital
07.2017 - 04.2020
Master of Science - MS Nursing W/Con Adult Gerontology Acute Care NP
South College
Bachelor of Science - Nursing
Western Governors University
Associate of Science - Nursing
Ivy Tech Community College
High School Diploma -
Giles County High School
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