William (Chris) Couie
Vidalia,LA
Summary
I bring many life experiences and skills to the table. Some of these briefly are:
Experienced in roofing, carpentry and siding, having participated in these trades after military and college
Highly trained IT professional with 35 years experience
Experienced with an extraordinary amount of IT Hardware and software
Familiarity with farm tractors and some heavy equipment, many types of Recreational Vehicles, Marine and Aviation vehicles
HAM Radio Technician license
Reserve Police Officer and Deputy Constable
250 hours as Pilot in Command of General Aviation aircraft
I Hold 8 US Patents for various designs and products
Published Author - Information Technology
Overview
43
43
years of professional experience
1
1
Certification
Work History
Project Manager/Lead Engineer
Medical Practice IT Solutions
Natchez, MS
01.1999 - Current
- IT Implementation Manager: Design, implement & maintain all types of business IT infrastructure
- Server build, load, integrate & maintenance of Windows Operating systems
- VPN configuration setup & implementation, setup & maintain routers, support remote users, maintain equipment in house with designed preventative maintenance schedules
- Full material take off on new and existing networks
- Work with vendors to obtain best pricing
- Co-ordinate and manage employee efforts
- Setup & design security procedures
- Manage multiple projects simultaneously
- Develop and maintain project plans, timelines, and budgets.
- Build and establish strong partnerships with teams, vendors and contractors
- Monitor progress of each project to ensure timely delivery of deliverables in accordance with established quality standards
- Maintain records of all documents related to each project including specifications, change orders, invoices
- Lead meetings with internal team members, consultants and contractors
- Provided guidance to team members regarding tasks assigned to them
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones
- Coordinate resources across multiple departments and teams as needed for successful completion of projects
- Collaborate closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages
- Prepare cost estimates for projects of varying sizes
- Manage contracts with vendors and suppliers by assigning tasks and communicating expected deliverables
- Develop solutions to project risks and issues, meeting quality and timeline goals and objectives
- Modify project plans when needed to better align with organizational objectives
Technican Supervisor
Matthews Computers & Networks
McComb, MS
01.1998 - 01.1999
- Manage employees, administrative tasks, Design, install & maintain business information systems
- Consult with clients regarding their needs & provide technical support.
- Resolved customer issues and provided creative solutions.
- Evaluated existing systems for security risks and vulnerabilities.
- Devised strategies for optimizing work procedures, technical training and standard processes.
- Managed projects from conception through completion ensuring deadlines were met.
- Trained staff on new technologies and software applications.
- Analyzed system errors and developed strategies for resolution.
- Monitored performance of technical equipment and systems, troubleshooting as needed.
- Assisted in development of IT policies, procedures, and standards.
- Documented system requirements, design specifications, test plans, installation instructions.
- Interfaced with users at various levels within organization providing technical support.
- Provided guidance to team members for complex tasks related to technology use.
- Ordered supplies and managed inventory.
- Coordinated with vendors to purchase necessary hardware and software components.
- Developed and maintained technical processes to ensure efficient operations.
- Performed regular maintenance checks on all systems in order to maintain peak performance levels.
IT Infrastructure Manager
InfoGo
El Dorado, AR
01.1996 - 01.1998
- Manage office staff, network & client IT support for Internet Provider, maintain user security.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Implemented new technologies to streamline operations, reduce costs, and improve customer service.
Inventory Assistant Manager
Shell Corporation
New Orleans, LA
01.1994 - 01.1995
- Inventory Assistant Manager
- Numerous types of equipment.
- Maintained a safe working environment by adhering to safety policies and procedures.
- Controlled inventory to eliminate expenses and ensure optimal stock.
- Verified accuracy of incoming and outgoing shipments.
- Compiled reports related to inventory transactions, shortages and overages.
- Protected store assets with effective loss prevention strategies.
- Operated forklift equipment safely when necessary.
- Sorted, labeled and distributed incoming materials as needed.
- Examined, counted and documented inventory levels.
- Assisted in the physical inventory process by counting merchandise on hand.
- Entered data using proprietary software(s) and promptly completed paperwork.
Specialized Inventory Manager
HB Zachary
Baton Rouge, LA
01.1992 - 01.1993
- Manager of inventory for special / stainless piping and valves
- Monitored inventories on computer to generate accurate reports.
- Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
- Received, evaluated and scanned in new inventory, updated computer database and proactively resolved variances.
- Reviewed inventory stocking levels and helped coordinated return or transfer of excess inventory.
- Created reports on inventory levels, trends, costs, deliveries. for upper management review.
- Resolved issues related to receiving errors such as incorrect quantities or missing items.
- Executed scheduled inventory cycle counts and made necessary adjustments to virtual inventory records.
- Identified discrepancies between physical counts and computer records; investigated causes and took corrective action as needed.
Data Entry Manager
United States Dept of Commerce
Bakersfield, CA
01.1986 - 01.1987
- Supervise US Census data entry efforts & manage MicroVax II mini computers
- Planned and developed data entry documentation and instructions to optimize data delivery.
Assistant Unit Operator
Plastic Applicators Inc.
Morgan City, LA
01.1981 - 01.1983
- Radioactive inspection of drill pipe
- Setup & tear down of racking & units
- Supervision/direction of employees.
Education
Certificate of Completion - Louisiana Insurance Adjuster Property And Casualty
Adjuster Pro Louisiana Property And Casualty 204
03-2024
Microsoft Certified Systems Engineer in IT Networking -
Intense Schools
09.2001
Certificate of Completion in HIPAA Medical Certification -
Online Training
09.2000
Certificate of Completion in Computer Hardware -
CompTIA
04.2000
Certificate of Completion in Information Technology -
California Institute of Technology
01.1991
Certificate in Radioactive Pipe Inspection -
Plastic Applicators
03.1981
Certified in Radioactive Contamination & Cleanup Procedures -
US Naval Base Charleston SC
10.1979
Certified in Subroc Nuclear Missile -
US Naval Base Charleston SC
11.1978
Certified in Torpedo's MK 14.5, 37 & MK 48 Wire Guided -
US Naval Base Orlando FL
08.1978
Certified in Naval Submarines -
US Navy Submarine School
02.1978
Certified in Electricity & Electronics -
US Naval Station Orlando FL
11.1977
Skills
- Experienced with all versions of Microsoft Windows, Desktop, Workstation & Server
- Numerous software(s), (Office, SaaS', EMR, Transportation, etc)
- Build, troubleshoot, configure and maintain workstations
- Build, troubleshoot, configure & maintain servers
- Active Directory
- VPN, design, configuration implementation, troubleshooting
- Operating Systems, configuration implementation, troubleshooting
- Systems Engineering
- DNS, configuration implementation, troubleshooting
- Network Administration
- Computer Networking
- Much, much more
Certification
- Driver's License
- Microsoft Certified Systems Engineer (MCSE)
- HIPAA
- CompTIA A+
- Microsoft Certified Professional (MCP)
- Drafting & Design
- HAM Certified
- Technician Level
- Reserve Police Officer
- POST Certified Police Officer
- Louisiana Board of Ethics
- Louisiana Insurance Property and Casualty 204
Emergency Medical Training
05/01/16, Present, National Association of Emergency Medical Technician, National Association of Emergency Medical Technician Provider Course
Ethics Training
01/01/15, Present, Louisiana Board of Ethics, Ethics Training for Public Service
Timeline
Project Manager/Lead Engineer
Medical Practice IT Solutions
01.1999 - Current
Technican Supervisor
Matthews Computers & Networks
01.1998 - 01.1999
IT Infrastructure Manager
InfoGo
01.1996 - 01.1998
Inventory Assistant Manager
Shell Corporation
01.1994 - 01.1995
Specialized Inventory Manager
HB Zachary
01.1992 - 01.1993
Data Entry Manager
United States Dept of Commerce
01.1986 - 01.1987
Assistant Unit Operator
Plastic Applicators Inc.
01.1981 - 01.1983
Certificate of Completion - Louisiana Insurance Adjuster Property And Casualty
Adjuster Pro Louisiana Property And Casualty 204
Microsoft Certified Systems Engineer in IT Networking -
Intense Schools
Certificate of Completion in HIPAA Medical Certification -
Online Training
Certificate of Completion in Computer Hardware -
CompTIA
Certificate of Completion in Information Technology -
California Institute of Technology
Certificate in Radioactive Pipe Inspection -
Plastic Applicators
Certified in Radioactive Contamination & Cleanup Procedures -
US Naval Base Charleston SC
Certified in Subroc Nuclear Missile -
US Naval Base Charleston SC
Certified in Torpedo's MK 14.5, 37 & MK 48 Wire Guided -
US Naval Base Orlando FL
Certified in Naval Submarines -
US Navy Submarine School
Certified in Electricity & Electronics -
US Naval Station Orlando FL
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