Accomplished leader with a proven track record at Lowe's and Ferguson, excelling in customer service and sales and profit management. Demonstrated success in project management and problem-solving, achieving top 10% company-wide customer service ratings for over a decade. Skilled in driving profitability and operational excellence, with a focus on team collaboration and listening to achieve mutual success.
-TO GROW AND SUSTAIN BUILDER BUSINESS THROUGH CUSTOMER SERVICE, PROBLEM SOLVING, DESIGN AND EXPERIENCE
-TO ACHIEVE SALES GOALS ALONG WITH PROFITABILITY ON BOTH SIDES OF THE BALL FOR FERGUSON AND THE CUSTOMER
-WORK AS A TEAM WITHIN FERGUSON AND BEING A PARTNER FOR THE CUSTOMER TO HELP MANAGE PROJECTS AND ACHIEVE SUCCESS FOR EVERYONE
-ACHIEVE SALES AND PROFIT GOALS
-MANAGE EMPLOYEES TO EXCEL IN CUSTOMER SERVICE AND MAINTAIN STORE INVENTORY LEVELS AND ACCURACY
-REMERCHANDISE BRANCHES TO ACCOMIDATE CUSTOMER SERVICE AND INVENTORY OPTIONS TO INCREASE SALES AND PROFITS
-MANAGE FROM 120-300+ EMPLOYEES, FROM HOURLY TO SALES SPECIALIST, AND ALL LEVELS OF SUBORDINATE MANAGEMENT
-TO ACHIEVE SALES AND PROFITS ALONG WITH SPECIFIC CATAGORY METRICS, (SOS, COMMERCIAL, INSTALL)
-MAINTAIN CUSTOMER SERVICE LEVELS AND ACHIEVE TOP 10 RESULTS IN ALL METRICS WITHIN THE COMPANY FOR 10+ YEARS IN EVERY LOCATION MANAGED
-ACHIEVE OPERATIONAL METRICS RESULTING IN TOP 10 RESULTS WITHING THE COMPANY FOR 10+ YEARS IN EVERY LOCATION MANAGED
-TO ACHIEVE AND MAINTAIN CUSTOMER SERVICE GOALS, RESULTING IN TOP 10% OF ENTIRE COMPANY FOR 10+ YEARS IN EVERY LOCATION MANAGED.
-NOMINATED FOR STORE OF THE YEAR FOR MULTIPLE YEARS IN DIFFERENT LOCATIONS BASED ON OVERALL PERFORMANCE AGAINST COMPANY METRICS
-MANAGE AT ALL LEVELS WITHIN THE ORGANIZATION, (DEPT MGR, ZONE MGR, ASSISTANT, MGR, OPS MGR, ADMIN MGR)
-MANAGE EVERY AREA WITHIN THE STORE
-MANAGE HOURLY AND SALES SPECIALIST AND SUBORDINATE MGT
-ACHIEVE SALES AND PROFITS FOR AREA OF RESPOSIBILITY TO HELP CONTRIBUTE TO THE OVERALL SUCCESS OF STORE AND COMPANY
-LEAD BY EXAMPLE TO ACHIEVE CUSTOMER SERVICE GOALS ALONG WITH SALES AND PROFITS
-CUSTOMER SERVICE
-SALES AND PROFIT MANAGEMENT
-OPERATIONS
-ADMINISTRATIVE
-PROBLEM SOLVING
-LISTENING
-HUMAN RESOURCES
-INVENTORY
-PROJECT MANAGEMENT