William Culberson
Perry,GA
Summary
Structural and Maintenance Data Analysis, Technical Writer, Quality Analyst Supervisory and/or Management Positions within Aviation Maintenance or Operations Management Quality expert with success reviewing features and assessing functionality to identify common and complex problems. Collaborates with cross-functional team members to enhance product quality. An honest individual with an exceptional background spent in the Aviation and Defense industries. Engaging demeanor to work in demanding environments. Over 25 years in quality assurance, testing, and process improvement. Self-motivated individual with outstanding oral and written communication skills. Solid background performing quality assurance first-article testing and consultative services for customers.
Overview
42
42
years of professional experience
1
1
Certification
Work History
Senior Quality Assurance Analyst
PGS Worldwide (Northrop Grumman contractor)
01.2023 - Current
- Provided analytical expertise to support JSTAR's Mission Assurance division with supply chain management, calibration, records management, and non-destructive inspections.
- Instrumental in management of Lloyds Registry Quality assessment audits
- Responsible for defining and monitoring mission assurance program specifications and processes to ensure mission success of programs.
- Assure quality, risk management, safety, reliability and maintainability of program achievements, subcontractors, and suppliers are to contractual requirements.
- Assess program performance and risks and help to determine resources to ensure contract compliance
- Ensure that performance and quality products conform to established company and regulatory standards through execution of scheduled and unscheduled audits.
- Investigates problems, develop dispositions, and recommend corrective actions for recurring discrepancies
- Maintain liaison with material management, subcontractors, and customer personnel to resolve quality problems.
- Mentor process owners to implement processes to support Quality Management System, AS9100 rev D standard.
- Coordinated maintenance of site's calibrated test assets.
- This includes maintaining all data related to calibration, as well as recall of equipment and coordination with vendors to calibrate all equipment promptly.
- Monitors quality control activities and systems related to Supplier Quality and maintains feedback loops.
- Analyzed quality data, created metrics, performed defect trending, and presented findings
- Extensively utilizes SAP (Systems, Applications, and Products), excel, and Tableau in these processes.
- Monitored activities and supporting systems to meet compliance regulations.
- Conducted evaluations to identify weak areas and identify problematic issues while promoting corrective methods.
- Provided extensive quality assurance training via both in-person and remote teleconferences.
- Documented integration issues and vulnerabilities and outlined improvement recommendations.
- Resolved issues efficiently and built excellent client rapport, which led to enhanced customer satisfaction ratings.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Organized and maintained work environment to allow for maximum productivity.
- Developed reports and materials for key stakeholders related to quality goals, progress, and challenges.
- Wrote and maintained detailed internal documentation on developed systems.
- Reported progress, test metrics, and results to project stakeholders.
Technical Writer/Maintenance Data Analyst/Content Manager/Aircraft Maintenance Technician III
Hexagon US Federal
06.2019 - 01.2023
- Provided maintenance and technical support in the development, modification, and analysis of aircraft structural, electrical, fuels, avionics, propulsion, and Airframe Powerplant General
- Work involved the determination of planning and scheduling of aircraft maintenance requirements.
- Presented recommendations for improvements to the aircraft's overall reliability and maintainability to include aircraft maintenance instructions.
- Provided extensive knowledge of the principles of operation and maintenance of aircraft, engines, and their related systems.
- Developed, implemented, and sustained scheduled maintenance program based on Maintenance Steering Group III methodology and standards.
- Extensive use and management of Time Compliance Tech Orders, task validation/verification, writing, revising, and editing reports, manuals, specifications, presentation material, and identifying parts obsolescence.
- Experience with creating technical data for scheduled maintenance programs for JSTAR’s aircraft.
- Extensive experience using desktop publishing software such as MS Word, MS PowerPoint, MS Excel, Adobe Illustrator, and Adobe FrameMaker.
- Worked with Technical Order Managers to implement new technical data books into ETIMS.
- Extensive knowledge of the US Air Force Technical Management systems and regulations as well as commercial off-the-shelf technical data.
- Proved successful working within tight deadlines and a fast-paced environment.
- Followed company policies and editorial guidelines to craft thorough, well-written content.
- Communicated with customer representatives for feedback and distribution.
- Presented new technology and drafted white papers and other technical documents to complete packages.
- Edited and proofread technical documents for accuracy and consistency.
- Organized material to research and complete writing tasks.
- Developed detailed technical documents and user guides for technical products.
- Proofread copy written by colleagues to correct spelling, punctuation, and grammar.
- Worked closely with engineers, product managers, and other departments to determine the accuracy and completeness of technical documentation.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently to complete all tasks within deadlines.
Advanced Emergency Medical Technician
United Medevac Solutions
12.2018 - 06.2019
- Collect pertinent information from patients, family, and friends, medical records, and prescriptions.
- Conduct rapid assessments to determine evidence of life-threatening criteria and perform immediate and appropriate action.
- Operate and maintain emergency vehicles in a safe, efficient manner while obeying all traffic laws.
- Complete all mandatory education and training classes.
- Interact with patients, families, hospital staff, and the public.
- Provide life support services during medical emergencies on-scene and in route to hospital facilities.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Evaluated patient histories to assess and prioritize levels of care.
- Administered emergency medication to patients, quickly responding to changes in conditions and medication reactions.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
Advanced Emergency Medical Technician
Palms Medical Transport
02.2018 - 12.2018
- Transport non-ambulatory patients non-emergent to dialysis treatments and medical appointments.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Evaluated patient histories to assess and prioritize levels of care.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
Engineer-Production Operations Manager
Lockheed Martin, Aeronautics
12.2016 - 10.2017
- Managed personnel production, including aircraft and structural repair mechanics, flight line personnel, planners, schedulers, and support staff.
- Ensured all employees were appropriately trained and proficient to industry standards, including FOD, Tool Control, and Safety.
- Enforced compliance with AS9100 Quality Management System standards.
- Employed lean initiatives to establish best-method production standards.
- Implemented technical solutions to solve customer issues and increase satisfaction.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
- Collaborated with outside departments to implement system-wide improvements.
- Researched and implemented new technologies and methodologies to improve support processes and provide better services to customers.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Researched and identified solutions to technical problems.
- Developed and implemented preventive maintenance procedures.
- Resolved issues quickly to maintain productivity goals.
- Reviewed work for quality and compliance with company standards and design specifications.
Aircraft Mechanic II - Structures
Lockheed Martin, Aeronautics
03.2016 - 10.2017
- Performed structural repair of C-130 aircraft, encompassing assembly, installations, and parts connections, fittings, and assemblies
- Utilized layout, hand and power tools, and fasteners to manipulate and fabricate parts; verified size and fitting tolerances to ensure proper fit and clearance
- Read and interpreted blueprints, illustrations, and specifications to determine layouts, sequences of operations or identities, and relationships of parts
- Adjusted, repaired, reworked, or replaced parts and assemblies to eliminate malfunctions and facilitate operation.
- Performed aircraft maintenance for scheduled preventive actions and unscheduled requirements.
- Maintained all aircraft by organizational maintenance requirements.
- Maintained repair logs to document all corrective and preventive aircraft maintenance.
- Maintained an orderly and safe work environment by enforcing tool control and FOD awareness, prevention, and safety at all times.
- Operated power tools, gauges, and testing equipment to adjust, repair, and replace faulty components in aircraft.
- Maintained an orderly and safe work environment by enforcing tool control and FOD awareness, prevention, and safety.
- Recorded maintenance actions in aircraft logbooks.
- Analyzed engineering drawings and schematics to troubleshoot systems and diagnose solutions.
- Assisted with aircraft and equipment transport and movement.
- Operated support equipment and flight line vehicles.
- Performed aircraft corrosion control procedures.
- Documented all inspection and maintenance actions in aircraft forms, IMDS, and FERMS.
- Maintained, repaired, and rebuilt aircraft structures.
- Used leveling compounds and scotch casts to seal parts, assemblies, and sub-assemblies.
- Collaborated with colleagues in developing and refining maintenance procedures.
- Examined and tested aircraft parts, components, and systems to verify airworthiness and functionality.
- Read and interpreted aircraft documentation to determine repair feasibility and methods.
Advanced Emergency Medical Technician
Houston Healthcare
02.2014 - 03.2016
- Administered first aid treatment or life support techniques to sick or injured persons in pre-hospital settings
- Observed, recorded, and reported the patient's condition or injury, treatment provided, and reactions to drugs or treatment
- Immobilized patients for stretcher placement and ambulance transport with a backboard or another spinal immobilization device
- Assessed the nature and extent of illness or injury to establish and prioritize medical procedures
- Operated electrocardiograms (EKGs), external defibrillators, or bag valve mask resuscitators in advanced life support environments
- Coordinated with treatment facility to obtain patients' vital statistics and medical history to determine circumstances of emergency and administer treatment
- Maintained vehicles and medical and communication equipment; monitored and replenished first aid equipment and supplies.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Evaluated patient histories to assess and prioritize levels of care.
- Administered emergency medication to patients, quickly responding to changes in conditions and medication reactions.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Utilized oxygen tanks, EKGs, and IVs to perform various medical procedures.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Triaged patients in emergencies based on life-threatening needs and delegated tasks to better provide treatment to a maximum number of patients at once.
- Controlled wounds and injuries en route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
- Responded to 911 calls for medical emergencies.
- Administered CPR, oxygen, and other life-saving medical treatments.
- Assessed medical conditions of patients in pre-hospital settings.
- Followed all safety protocols and took necessary precautions while providing care.
- Handled patient transfers from one medical facility to another.
- Immobilized patient for placement on a stretcher and ambulance transport.
- Observed patient behavior to report changes to medical personnel.
- Assessed the nature and extent of illness or injury to establish and prioritize medical procedures.
- Assisted with lifting and moving patients.
- Utilized communication devices to maintain contact with supervisors.
- Educated the public on emergency medical services.
- Coordinated with treatment center personnel to obtain patients' vital statistics and medical history.
- Collaborated with medical doctors and other healthcare professionals.
PRODUCTION MANAGER
DEPT OF THE AIR FORCE (CIVILIAN)
01.2010 - 02.2014
- Managed flow of aircraft parts and assets through scheduled repair cycle for C-130 Center Wing box replacement program
- Held oversight of personnel, equipment, facilities, and routing of commodity workload to back shops
- Performed production supervision for overhaul, repair, and manufacture of aircraft, engines, and components
- Deployed lean initiatives through performing task analysis and internal data collection which identified production constraints and bottlenecks
- Supplied technical direction and detailed work steps to support aircraft, engines, and component work
- Established effective cost controls for challenging and complex production problems ahead of occurrence during the production phase
- Applied multiple process production methods and procedures, machines, and materials for the production and repair of aircraft, engines, and components
- Utilized lean processes to enhance production and exceed scheduled goals.
- Resolved issues quickly to maintain productivity goals.
- Reviewed work for quality and compliance with company standards and design specifications.
- Standardized production procedures, job roles, and quality assurance guidelines.
- Managed continuous improvement initiatives to drive gains in quality, flow, and output.
- Managed internal operational standards and productivity targets.
- Estimated labor requirements to support anticipated workload.
- Sourced materials to keep up with production goals and meet customer demands.
- Delivered direct feedback to senior management regarding project visibility and status.
- Determined suitable crew requirements, scheduled employees, and worked with human resources to meet changing production schedules.
- Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.
- Reviewed maintenance and repair problems to determine appropriate action for resolution.
- Monitored team budgets to keep projects on task and avoid waste.
- Studied department operations to assist with the development of new or improved methods of tooling and production processes.
- Wrote and conducted formal performance reviews for production personnel.
- Created and oversaw production schedules and adjusted as needed to meet deadlines.
- Monitored inventory levels and restocking schedules to avoid production delays from unavailable materials.
- Coordinated with other departments to align production with customer requirements.
- Managed personnel by implementing company policies, procedures, work rules, and disciplinary action.
- Enforced health and safety protocols to promote a safe working environment.
- Scrutinized production output and identified areas for improvement.
- Prepared and maintained production reports and personnel records.
- Analyzed production data and prepared reports for senior management.
- Oversaw routine maintenance programs and scheduled service to keep equipment functioning at peak levels.
- Utilized data analysis tools to identify and resolve production issues.
- Implemented a quality control system to review products against technical specifications and corporate standards.
- Collaborated with technical and administrative teams to develop and implement successful corrective plans.
- Updated logs and submitted timely reports detailing activities in line with regulatory standards.
Production Supervisor
Dept Of The Air Force (civilian)
07.2007 - 01.2014
- Directed C-130, C-5, C-17, and F-15 commodity assets for repair from induction to completion
- Performed production supervision for the overhaul of commodities assets, utilizing maintenance and manufacturing documentation
- Managed facilities, equipment, and personnel to perform repairs on commodity assets
- Prepared shops and personnel for various types of readiness evaluations, inspections, and support exercises to achieve a 100% pass rate
- Evaluated employees on performance, attendance, and skills
- Trained employees on various assets and functions of work to be performed
- Observed, analyzed, and managed production operations to ensure project timelines or determine the cause of production delays
- Managed repair processes, encompassing workload designated by time compliance technical orders, non-conformance workload designated by engineering 202 one-time repair instructions, and T.O
- 25-00-107 delayed discrepancy process
- Utilized the PQDR process for non-conforming contractor-manufactured parts
- Trained employees on Integrated Management Information System (IMIS) - Technical Order System
- Conducted compliance inspections for FOD, Tool Control, and Safety and enforced compliance with AS9100 Quality Management System standards
- Performed safety of flight inspections to clear Red X conditions, performed In-Process Inspections (IPI) and pre-closure inspections
- Utilized QIMSS to annotate information following documented 343 employee evaluations.
- Resolved issues quickly to maintain productivity goals.
- Managed a team of 63 production associates, overseeing productive production processes and meeting all deadlines.
- Coordinated with other departments to maintain smooth and efficient product flow.
- Evaluated team member performance regularly to identify and resolve productivity concerns.
- Established clear priorities and production quality standards.
- Trained staff of direct labor employees to perform assembly and manufacture of specified products.
- Evaluated existing production processes and identified areas for improvement.
- Set and enforce a performance-oriented production approach, significantly increasing worker output and reducing safety incidents.
- Managed internal operational standards and productivity targets.
- Accomplished targets and met demand by assessing equipment performance, reviewing materials supplies, and organizing manpower.
- Prepared in advance for and addressed production problems, material deficits, equipment failures, and unavoidable delays.
- Achieved on-time shipments goal by empowering employees to continued success.
- Implemented cost-saving initiatives to reduce production costs while maintaining high-quality standards.
- Supervised ongoing daily production phases.
- Planned, organized, and monitored resources to deliver efficient use of labor, equipment, and materials.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Implemented policies and standard operating procedures for continuous improvement.
- Kept accurate and detailed records of personnel progress and productivity.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Cultivated professional working relationships with peers and supervisors.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Created and implemented strategies for improving operational efficiency and accuracy.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
- Interpreted work order information and specifications to plan, schedule, and complete jobs precisely.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Enhanced processes by pinpointing bottlenecks and working with supervisors to resolve them.
Aircraft Crew Chief - KC-135A
US Air Force
09.1981 - 09.1985
- Supervised crew in daily inspections, troubleshooting, and preventive maintenance on KC-135A aircraft.
- Managed team according to company standards and compliance requirements.
- Enforced strict safety protocols to protect crew members.
- Maintained safety by implementing effective procedures regarding hazardous actions, materials, and items.
- Coordinated aircraft inspections and repairs to maintain applicable standards.
- Updated flight and maintenance logs with current, accurate information.
- Implemented and improved processes to improve crew productivity and performance.
- Analyzed and troubleshot aircraft systems to identify and fix issues.
- Coordinated complex multi-million-dollar aircraft repairs.
- Directed aircraft fueling, loading, and unloading operations.
- Serviced and lubricated aircraft and subsystems to maintain equipment.
- Monitored flight crew activities and coordinated schedules and assignments.
- Organized and led pre-flight briefings for crew members.
- Maintained current knowledge of personnel strengths, and completed training and tactical knowledge to effectively coordinate strategic and tactical plans.
Education
Bachelor of Science - Technical Management
Middle Georgia State University
Macon, GA06.2022
Associate of Applied Science - Business Administration
Southern Cresent Technical College (Griffin Technical College)
Griffin, GA06.2010
Skills
- Product Development (10 years)
- Employee Training (10 years)
- ISO 9001 (10 years)
- Change Management (10 years)
- Organizational Skills (10 years)
- Presentation Skills (10 years)
- Quality Assurance (10 years)
- Research (10 years)
- Intermediate, EM, Logistics Management (10 years)
- Management
- Operations
- Analytics (10 years)
- Problem Resolution (10 years)
- Technical Writing
- Mentoring and Training
- Quality Assurance Background
- Lean Manufacturing
- Audit Reporting
- Root Cause Analysis
- ISO 9001
- Supplier Audits
Accomplishments
- Took on tasks originally assigned to peers to decrease their workloads, completing them within expected time constraints.
- Given a priority project after the previous Q&A specialist abruptly left the company, completing the project on time and within budget through dedicated oversight.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Personal Information
- Military Service Branch: Air Force
- Military Service Rank: E-4
Clearance
Current Active DoD Security Clearance
Awards
Lockheed Martin – Ethics Award 2016
Certification
- Licensed Advanced Emergency Medical Technician - 2013 to Present
- Certified Lean Green Belt, US Air Force - 2006
Timeline
Senior Quality Assurance Analyst
PGS Worldwide (Northrop Grumman contractor)
01.2023 - Current
Technical Writer/Maintenance Data Analyst/Content Manager/Aircraft Maintenance Technician III
Hexagon US Federal
06.2019 - 01.2023
Advanced Emergency Medical Technician
United Medevac Solutions
12.2018 - 06.2019
Advanced Emergency Medical Technician
Palms Medical Transport
02.2018 - 12.2018
Engineer-Production Operations Manager
Lockheed Martin, Aeronautics
12.2016 - 10.2017
Aircraft Mechanic II - Structures
Lockheed Martin, Aeronautics
03.2016 - 10.2017
Advanced Emergency Medical Technician
Houston Healthcare
02.2014 - 03.2016
PRODUCTION MANAGER
DEPT OF THE AIR FORCE (CIVILIAN)
01.2010 - 02.2014
Production Supervisor
Dept Of The Air Force (civilian)
07.2007 - 01.2014
Aircraft Crew Chief - KC-135A
US Air Force
09.1981 - 09.1985
Bachelor of Science - Technical Management
Middle Georgia State University
Associate of Applied Science - Business Administration
Southern Cresent Technical College (Griffin Technical College)
Similar Profiles
Victoria FieselerVictoria Fieseler
Engineering Aide at PGS Worldwide (Lockheed Martin)Engineering Aide at PGS Worldwide (Lockheed Martin)
Yadira GonzalezYadira Gonzalez
Administrative Assistant II to Directors at Northrop Grumman Aerospace SystemsAdministrative Assistant II to Directors at Northrop Grumman Aerospace Systems
Justin OwensJustin Owens
Site Desktop Support and Managed Print Services at Northrop Grumman XetronSite Desktop Support and Managed Print Services at Northrop Grumman Xetron